How-to-write-a-letter-of-complaint.ppt

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1、一、写作常识一、写作常识 当我们对商品或服务不满意时，我们有权当我们对商品或服务不满意时，我们有权进行投诉，以实现退换或索赔。写投诉信时措进行投诉，以实现退换或索赔。写投诉信时措辞要客气，但语气要坚决，这样才能达到理想辞要客气，但语气要坚决，这样才能达到理想的投诉效果。投诉信通常有三部分组成：的投诉效果。投诉信通常有三部分组成：（1）开头段：点明写信意图。）开头段：点明写信意图。（2）主体段：写明投诉的原因，要展开说明。）主体段：写明投诉的原因，要展开说明。要明确指出问题出在哪，要证明责任确实在商要明确指出问题出在哪，要证明责任确实在商家，还可说明由此给你带来的不便和伤害。家，还可说明由此给你

2、带来的不便和伤害。（3）结束段：提出你的具体要求，表达你希望）结束段：提出你的具体要求，表达你希望问题得到尽快解决的强烈愿望。问题得到尽快解决的强烈愿望。Tips:写投诉信时语气要冷静、郑重、克制，不必过于礼貌。写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。问题时尽量采用被动句式，使描述更加客观合理。 二、话题语句二、话题语句（1）开头部分）开头部分I am writing to you to complain about your poor service

3、/productI feel bad to trouble you but Im afraid that I have to make a complaint aboutI venture to (小心谨慎地）小心谨慎地） write you a letter about， which has given rise to many complaints .(2)主体段部分主体段部分There is something wrong withIt doesnt work/makes terrible noiseIt was not my fault.(3)结束段部分结束段部分Id like a f

4、ull refund.I would like to replace it with a new one.I do wish that my problem can be dealt with immediately.Otherwise I have no other choice but to resort to(诉诸）诉诸）the law.Thanks .Im looking forward to your early reply.Dear _, I am _（自我介绍）（自我介绍）.I feel bad to trouble you but I am afraid that I have

5、 to make a complaint about. _(事件总体介绍）事件总体介绍）. In the first place, _（抱怨的第一个方面）（抱怨的第一个方面）. Second, _（抱怨的第二个方面）（抱怨的第二个方面）.Third,_(抱怨抱怨的第三个方面）。的第三个方面）。Under these circumstances, Im quite disappointed with_(你对此事件的感受）。你对此事件的感受）。I appreciate it very much if you could _（提出建（提出建议和请求）。议和请求）。Thank you for your

6、 consideration and I will be looking forward to your reply. Yours sincerely, Li Ming四、英文投诉信模板四、英文投诉信模板(1）Dear Manager,Im an exchange student from China. Yesterday ,I went to your cinema to see a film. The film was very good, but I didnt enjoy it because there were some problems in the cinema.In the

7、first place, the film was delayed as there were so many ads at the beginning. It was rather annoying. Second, the sound of the film was so loud that I could hardly bear it. Third, the exit signs could not be seen clearly, which presented potential safety hazards(危险，隐患）.Under these circumstances, Im

8、quite disappointed with my experience in your cinema. I appreciate it very much if you could consider these problems and try to make some improvements as well. Thank you for your consideration and I will be looking forward to your reply. Yours,Li Hua英文投诉信模板英文投诉信模板(2）Dear1.My name is_ （写信人的姓名）。2. I a

9、m.（写信人的身份）。3. I venture to write you a letter about.（表达抱怨的内容）。 4. The focus of the complaint is. （提出抱怨内容的核心点）。5. For one thing, （抱怨内容的一方面）6. For another,（抱怨内容的另一方面）。7. Honestly speaking,（客观的评论）。 8.But（抱怨产生的原因一）。9. Besides,.（抱怨产生的原因二）10. All in all, there is still much room for improvement.（总结说明所抱怨现象

10、或事物还有很大改进空间）11.I do hope（表达本人的愿望）12.Thank you for your time and kind consideration.（信件结尾的常用） A Letter to the University President about the Canteen Service on CampusJan. 6th, 2002Dear Mr. President,My name is Li Ming. I am a junior student of the civil engineering school in this university. I ventur

11、e to write you a letter about the canteen service on campus, which has given rise to many complaints among students.The focus of the complaint is the poor quality of the food. For one thing, the rice is very hard, the steamed breads are usually sold cold and vegetables are often overcooked. For anot

12、her, the prices of the foods are surprisingly high. Honestly speaking, the dining environment has been improved since last year. But there are still not enough space and seats for us to have our meals there. Besides, the attitude of the canteen staffs is not hospitable at all.All in all, there is st

13、ill much room for improvement. I do hope we will not suffer another year. Thank you for your time and kind consideration.Sincerely yours.08年湖北高考英语作文年湖北高考英语作文假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点：1. 问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维修。2. 要求：公司应尽快予以更换。注意：1. 词数为100左右； 2. 参考词

14、汇：配件 spare part;3. 电子邮件的开头和结尾已为你写好（不计入你所写词数）；4.已给出的电子邮件的开头和结尾不得抄入答题卡。（以下内容不得抄入答题卡）Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. _Thank you for your consideration. 范文：范文：Dear Sir，I am writing to you for the mobile phone

15、of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.