最新埃森哲-下一代数据中心运维规划方案精品课件.ppt

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1、2Copyright 2009 Accenture All Rights Reserved.Platform& Facilities Mgt.CMDBIntroduction to the NGDCv3 Services StackFocuses on both the Technology and Operations stacks to provide a “top down” Service Oriented Infrastructure Physical EnvironmentITIL based framework for Infrastructure ServicesBSMITSM

2、 Business Services IT ProcessesApplicationMgmt Infrastructure Services Application Services Sec MgmtSecurity ServicesPooled & Virtualized ResourcesShared Aggregated Bladed GRIDInfrastructure ComponentsServer Storage Network SecurityBackup &Archive Infrastructure Services PlatformServicesProvisioning

3、ServicesGRIDServicesStorageServicesDR & BCPServicesOperations MgmtInfraMgmtIntegration ServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDC v3 Services StackClient /ServerBIERP &CRMWeb &PortalITILv3 extends the Service Management framework to include Service Strategy and Service Lif

4、ecycle componentsGreen IT considerations drive the NGDC facilities Application Cloud: “Software as a Service” delivers business services from beyond the firewall Infrastructure Cloud: “Platform as a Service” provides virtualized infrastructure to the NGDC from beyond the firewallService OrientedInfr

5、astructureVirtualizedResourceServiceAutomatedProcessTechnologyIntegratedTools & DataManagementPaaS Services CloudGRIDappsSaaSInfraCloudAppCloudEnablement, integration and seamless operation of Infrastructure as a Service.Managed by BSM layer which is oriented to business outcomes.9Copyright 2009 Acc

6、enture All Rights Reserved.POC Functional RequirementsFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA

7、 BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011- Usage Report and billingBelow is a re-cap on the functional specifications that were required to be demonstrated for the Proof of C

8、oncept which are key elements to the NGDC vision10Copyright 2009 Accenture All Rights Reserved.POC Functional Requirements- GroupingFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005

9、Maintain service through a Platform FailureFS-006 Maintain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011- Usage Report and billingBelow is a re-cap on the func

10、tional specifications that were required to be demonstrated for the Proof of Concept which are key elements to the NGDC visionNot part of Phase 111Copyright 2009 Accenture All Rights Reserved.BMC Product DescriptionsBMC Service Request Manager (SRM)BMC Service Request Management (SRM) allows IT to d

11、efine offered services, publish those services in a Service Catalog and automate the fulfillment of those services for their end-users.BMC Remedy IT Service Management (ITSM)The BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset managem

12、ent integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution.BMC Atrium Core (AC)BMC Atrium Core activates Business Service Management (BSM) by providing a shared set of enabling technologies that bring business relev

13、ance to your BMC and third-party IT solutions by providing a single, federated configuration management database (CMDB), business service model, and common views that provide business relevant views into IT management. BMC BladeLogic Operations Manager (BLOM)The BMC BladeLogic Operations Manager is

14、a leading platform for the management, control and enforcement of configuration changes in the data center. It consists of three modules that address the three most pressing needs in the data center: Configuration, Compliance, and Virtualization.BMC Atrium Orchestrator (AO)BMC Atrium Orchestrator en

15、ables IT Operations organizations to automate routine, labor-intensive, error-prone tasks, leveraging systems, applications and tools across silos in the operations environment, from trouble ticketing, fault management, performance monitoring, virtualization management, CMDB, and more. 12Copyright 2

16、009 Accenture All Rights Reserved.BMC Product Descriptions, contdBMC Event and Impact Management (BEIM)BMC Event and Impact Management delivers consolidated, automated event management, with event prioritization according to business context.BMC Performance Manager (BPM) BMC Performance Management p

17、roactively manages the availability and performance of your distributed systems environment, including your network and a broad range of applications, databases, and operating systems, as well as synthetic and real transaction response times.BMC Service Level Management (SLM)With BMC Service Level M

18、anagement (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. BMC Dashboards (Dash)BMC Dashboards for BSM enables the linkin

19、g of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.BMC Analytics for BSM (BO)BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC A

20、trium CMDB13Copyright 2009 Accenture All Rights Reserved.BMC Product MappingsUse CaseSRMITSMAtrium CoreBL Op MgrAOBEIMBPMSLMBODashFS-001FS-002FS-003FS-004FS-005FS-006FS-008FS-010FS-01114Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-001: Basic Application Server ProvisioningF

21、unctionParametersProvision of a new application/server platform according to the selections made from Service Catalog. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided.The end result is a single

22、 “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.g. operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Target Network: RestrictedUnres

23、trictedetcPlatform Tier: ChoiceOS: Windows 2003 EE LinuxStorage Volume & Tier: xGB, SAN or NAS, if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceFrom the Platform Tier choice determine which Platform to create the serv

24、ice from (i.e. Hp/Dell/IBM Blade; VMware; eGeneraFrom the Storage parameter determine which storage tier to provision fromCreate the necessary provisioning requests either directly to the “bare-metal” or via a message-broker/interface to a specific provisioning toolDeliver application serverReturn n

25、eccesary meta-data to the authorised requesterProvide platform from the poolProvision the requested operating system onto the platformBasic operating system configuration completed: administrator accounts, network configurations specific to the VLAN, etcProvide storage from the storage pool accordin

26、g to tierUpdate data archiving policesAdd server to data backup service the relevant backup/recovery policyEnsure new application server is monitored by OperationsRe-evaluate capacity across the server to identify any limits being reachedUpdate the clients Service List to ensure billing records are

27、accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products15Copyright 2009 Accenture All Rights Reserved.FS-001 Key Functional Specifications include Provision of a new application/server platform according to the selections made from

28、Service Catalogue. This process should decide on what physical components to provision the service, secure those resources and provision to the options / parameters provided. The end result is a single “server”, located on the correct QinetiQ VLAN, providing the requested service characteristics (e.

29、g. operating system and storage). Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.16Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-002: Basic Application Server De-provisioningFunctionPar

30、ametersDeprovision an application server in a secure manner and return the components to the resource pools. Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name: NameP

31、rovisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceValidate the request and action any due-diligence (e.g. determine if in use; provide a cooling off period)Determine the infrastructure components being used and construct the necessar

32、y provisioning requestsMark as “Out of Service”Move to Quarantine VLANS and “clean” accordinglyDeprovision the platform configurationReturn capacity to the pool of available resourceBackup data and mark as archival“Wipe” data and return storage to the poolRemove server from active monitoringRe-evalu

33、ate capacity across the infrasturctureUpdate the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products17Copyright 2009 Accenture All Rights Reserved.FS-002 Key Functional Specific

34、ations Include De-provision an application server in a secure manner and return the components to the resource pools. Data should be backed up. Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully18Copyright 2009 Acc

35、enture All Rights Reserved.Functional Requirement FS-003: Basic Server ModificationFunctionParametersAllow an authorised requester to change tiers of service. The changes allowed will be dependant on the current service class/tierService Item(s)Old Service Level/TierNew Service Level/TierProvisionin

36、g OrchestrationServer PlatformStoragePredictive OperationsManage the end to end changeValidate the change request and action any due diligenceDetermine the affected infrastructure components and created the necessary provisioning requestsFor VMware this will provide for changes to virtual CPU and al

37、located memoryFor Blades move operating system to higher/lower class of serverMove operating system between physical and virtual infrastructureIncrease/decrease storage allocatedMove storage allocation: SAN to NAS and vice versaChange data archiving policiesUpdate monitoring accordinglyUpdate client

38、 billing records to reflect new tariff Service Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products19Copyright 2009 Accenture All Rights Reserved.FS-003 Key Functional Specifications include Ability to modify a servers characteristics after depl

39、oyment based on business or computing needs Increase utilization of available resources through improved allocation based on centrally managed infrastructure Ability to change service tier level in response to business requirements relating to that server Immediate update of billing instruction base

40、d on requested server changes20Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-004: Service Creation and ManagementFunctionParametersAllow a “Service” to be created from one or more application servers and define availability and performance characteristics.Service NameService

41、 Servers: List of application serversAvailability: High| StandardGuarantee Performance: Yes | NoProvisioning OrchestrationServer PlatformStoragePredictive OperationsCreate Service in the CMDBOrchestrate required provisioning request for clustering of operating system, application or databaseAction r

42、equests for clustering of Operating system and/or application and/or databaseNoneCreate necessary monitoring rules/alertsUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5BMC Atrium OrchestratorBMC Performance MngerBMC Products21Copyright 2009 Accenture All Rights Reserved.FS-004

43、 Key Functional Specifications Include Allow a Service to be created from one or more application servers and define availability and performance characteristics22Copyright 2009 Accenture All Rights Reserved.Functional Requirement FS-005: Maintain Service Through a Platform FailureFunctionParameters

44、Predictive Operations will detect a platform failure and, depending on the services availability class, will either: for Standard availability, raise a trouble ticket to have the outage dealt with manuallyFor High availablity, provide alternate platform for hosting of the application and action auto

45、maticallyAlert received that Platform in the Service has failedProvisioning OrchestrationServer PlatformStoragePredictive OperationsDetermine action to take dependent on Availablity class of the Service: “Standard” should raise a trouble ticket; “High” should initiate automatic repositioningDetermin

46、e the platform components neededCreate & orchestrate the necessary provisioning requestsProvide new platform from pool and configure accordinglyMove operating system workloadIsolate / take offline failed platform if possible/requiredReallocate storage to new platform poolValidate data integrityPerfo

47、rm restore if requiredIdentify the platform failure and create alert for OrchestrationUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5ITSM Suite 7.5BMC Atrium OrchestratorBMC Performance MngrBladeLogic Operations MngrBMC Products23Copyright 2009 Accenture All Rights Reserved.FS

48、-005 Key Functional Specifications include For a standard availability outage a such as a basic application server outage in development, the infrastructure service is immediately aware and a manual ticket is raised Solution path is followed in accordance with remedy instructions until service is re

49、stored 24Copyright 2009 Accenture All Rights Reserved.FS-005 (cntd) Key Functional Specifications Include For a high available service outage such as a server failure, the infrastructure is again notified and the application is automatically transferred to an available resource 25Copyright 2009 Acce

50、nture All Rights Reserved.Functional Requirement FS-006: Maintain Service Through Service Level Breach FunctionParametersPredictive Operations will predict or detect a breach of a Service Level and alert OrchestrationThe base example is that “response time” of a transaction is increasing and approac