2022年餐饮服务与管理试题与答案 .pdf

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1、rapid development of the market economy environment to explore public servants duty consumption monetization reform has provided a good foundation. The socialization of rear service work has been launche d, and rapid progress in some places and departments, duty consumption monetization of carrier a

2、nd appr oach to management has bee n resolved. Third, in recent years, exploring the monetization of duty consumption has made some progress, have gained some experience and can provide reference to the comprehensive reform of the system of public serva nts duty consumption further. Implementing an

3、honest canteen, standardize official entertaining management; enhancing the telecommunication expense management; elimination of County travel and countryside subsidies; research village officials capitalization management of corporate spendi ng, a nd so on. Finally, group .18 session to be held in

4、Beijing from November 9, 2013 to 12t h. 35 years ago blew the t hird plenary session of the reform and opening up in the spring breeze, changed, affect the world; toda y, 35 years later, in the eyes of the nation and the world expect, agai n to reform mark Chi na, ushered in the 18 session. XI Ge ne

5、ral Secretary pointed out that Chinas reform has entered a crucial period and the Sham Shui Po District, must be based on greater political courage and wisdom, lose no time in deepening reform in im portant fields. Dares t o cra ck a hard nut, dares to question theRapids, which dares to break the ba

6、rrier of ideas, and dare to benefit cure barriers. Deepening reform and opening up is on schedule to achieve institutional safeguards of the moderately well-off. Under the five in one the General layout of socialist modernization requirements, 18 session of the decisi on was a five in one and the im

7、provement of overall scheme of reform, will promote an integrated and coordinated economic, political, cultural, social and ecol ogical civilization construction of the five reforms and the partys construction i n the area of institutional reform. The five in one programme is to achi eve a comprehen

8、sive reform of institutional guarantees for objectives of build a well-off society, the smooth progress of the construction of a well-off society and reform the objectives of the programme. One, holding time and place importance on November 9, 2013 to the 18 sessi on of the 12th Beijing since 1978,

9、35, have been 7 plenary se ssion, each time on major issue s of political and economic life of the country has made important de ployment. In accordance with PRC political practice, ofte n at every session of the CPC Central Committee in a plenary sessi on was held immediately after the partys Congr

10、ess, on the theme personnel, discussing election Centrals top leaders, such as the election of the Standing Committee of the political Bureau, through the CentralCommittee members, decisions, such as members of the Central Military Commission. The second plenary se ssion, is held i n two sessi ons b

11、efore the general election, mainly to discuss a new State personnel issues. But by the third plenary session, each session of the Central Committee of national i nstitutions and personnel problems have been arranged, you can concentrate on national development and reforms. Previous plenary session i

12、s often branded with a central leading collective, often by looking at the third plenum of the initiative to found the current central leadership collective governance characteristics. From the analysis of the process of economic reform in Chi na, plenary sessi on, 12 session, 14, 16 ple nary sessio

13、n have programmatic meaning, respectively, marking the four stages of Chinas economic reform, and that the start-up phase of reform, reform, construction pha se and perfecting the Socialist market economy framework stage of socialist market economy. Previous plenary session topics proposed to the th

14、ird plenary sessi on of taking class struggle as the key link, shifted to socialist modernization; 12 session marked the change from rural to urban, established with public ownershi p as the Foundation of a planned commodity economy; 13 session at a time when both the old and the new system cha nge,

15、 governance and re ctify the economic order; 14 . Fair and efficient and authoritative Socialist judicial system, safeguard the peoples interests. Legal authority to uphold the Constitution, deepening the reform of administrative law enforcement, ensure that the right to exercise judicial power inde

16、pendently and impartially according to law the prosecution, perfecting the running mechanism of judicial power, improve the system of judicial protection of human rights. Ple nary session, Affairs the right to adhere to the system, and let the people authority to let the power run in the Sun, is shu

17、t up in a cage of the system power policy. Decision Science, implementation should be constructed strong, supervise the running of powerful system, improve the system of punishing and preventing corr uption, promoting political integrity, and strive to achievecadres honest and Government integrity,

18、cle an politics. To form a scientific and effective coordination of power restriction and mechanisms to strengthen anti -corruption i nstitutional i nnovation and institutional protection, sound improvement style normal system. Plenary session, building a socialist culture in Chi na, e nha nci ng na

19、tional cultural soft power, must adhere to the orientation of advanced Socialist culture, adhere to the development of Socialist culture with Chinese characteristics, adhere to the people-centred work-oriented, further deepening reform of culture. o improve the cultural management system, establish

20、and improve the modern market system and building modern public cult ural service system, improve the level of culture ope ning. Plenary session, achieving development results more equitable benefit of all people, we must speed up reform of social programs and solve the issues of concern to the peop

21、le the most direct and real interest, and better meet the needs of the people. To deepe n education reform, improve institutional mecha nisms for the餐饮服务与管理试题与答案理论模拟试卷一一、名词解释（每个3 分，共 15 分）1、餐饮产品2、市场细分3、净料率4、循环菜单5、食品原料的验收二、填空题（每空1 分，共 20 分）1、餐饮业经营的三大任务是经济效益、_和_；2、马斯洛的五大层次需求是生理需要、_、社交需要、 _、自我实现需要。3、餐饮

22、部主要的四块业务功能模块是采保部、厨务部、_和_。4、_时期宫廷里出现了音乐助餐；5、1650年，_出现了第一家咖啡厅。6、2005中国与餐饮品牌排行榜前三位：_、_重庆小天鹅投控股公司。7、餐饮文化包括 _、文人文化、商贾文化和 _。8、目前饭店西餐厅常见的服务方式有_、_、美式服务、英式服务和大陆式服务。9、中餐上菜在 _，撤菜在右，斟酒在 _，分菜在左。10、根据菜单价格形式菜单可以分为_、_、混合式菜单。11、餐饮企业的定价目标主要有保本导向定价目标、_、_、竞争导向定价目标；三、简答题（每题7 分，共 35 分）1、餐饮的创新化趋势体现在哪些方面，举例说明？2、解释餐饮企业的四种经营

23、理念。3、简述餐饮产品的五个组成部分。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 1 页，共 11 页rapid development of the market economy environment to explore public servants duty consumption monetization reform has provided a good foundation. The socialization of rear service work has been launche d, and rapid progres

24、s in some places and departments, duty consumption monetization of carrier and appr oach to management has bee n resolved. Third, in recent years, exploring the monetization of duty consumption has made some progress, have gained some experience and can provide reference to the compre hensive reform

25、 of the system of public serva nts duty consumption further. Implementing an honest canteen, standardize official entertaining management; enhancing the telecommunication expense management; elimination of County travel and countryside subsidies; research village officials capitalization management

26、of corporate spendi ng, a nd so on. Finally, group .18 session to be held in Beijing from November 9, 2013 to 12t h. 35 years ago blew the t hird plenary session of the reform and opening up in the spring breeze, changed, affect the world; toda y, 35 years later, in the eyes of the nation and the wo

27、rld expect, again to reform mark Chi na, ushered in the 18 session. XI Ge neral Scretary pointed out that Chinas reform has entered a crucial period and the Sham Shui Po District, must be based on greater political courage and wisdom, lose no time in deepening reform in important fields. Dares to cr

28、a ck a hard nut, dares to question theRapids, which dares to break the barrier of ideas, and dare to benefit cure barriers. Deepening reform and opening up is on schedule to achieve institutional safeguards of the moderately well-off. Under the five in one the General layout of socialist modernizati

29、on requirements, 18 session of the decisi on was a five in one and the improvement of overall scheme of reform, will promote an integrated and coordinated economic, political, cultural, social and ecol ogical civilization construction of the five reforms and the partys construction i n the area of i

30、nstitutional reform. The five in one programme is to achi eve a comprehensive reform of institutional guarantees for objectives of build a well-off society, the smooth progress of the construction of a well-off society and reform the objectives of the programme. One, holding time and place importanc

31、e on November 9, 2013 to the 18 sessi on of the 12th Beijing since 1978, 35, have been 7 plenary se ssion, each time on major issue s of political and economic life of the country has made important de ployment. In accordance with PRC political practice, often at every session of the CPC Central Com

32、mittee in a plenary sessi on was held immediately after the partys Congress, on the theme personnel, discussing election Centrals top leaders, such as the election of the Standing Committee of the political Bureau, through the CentralCommittee members, decisions, such as members of the Central Milit

33、ary Commission. The second plenary se ssion, is held i n two sessi ons before the general election, mainly to discuss a new State personnel issues. But by the thirdplenary session, each sessi on of the Central Committee of national i nstitutions a nd personnel problems have been arranged, you can co

34、ncentrate on national developme nt and reforms. Previous plenary sessi on is often branded with a central leading collective, often by looking at the third plenum of the initiative to found the current central leadershi p collective governance characteristics. From the analysis of the process of eco

35、nomic reform in Chi na, plenary sessi on, 12 session, 14, 16 ple nary session have programmatic meaning, respectively, marking the four stages of Chinas economic reform, and that the start-up phase of reform, reform, construction phase and perfecting the Socialist market economy framework stage of s

36、ocialist market economy. Previous plenary session topics proposed to the third plenary sessi on of taking class str uggle as the key link, shifted to socialist modernization; 12 session marked the change from rural to urban, established with publiownershi p as the Foundation of a planne d commodity

37、economy; 13 session at a time when both the old and the new system change, governance and rectify the economic order; 14 . Fair and efficient and authoritative Socialist judicial system, safeguard the peoples interests. Legal authority to uphol d the Constitution, deepening the reform of administrat

38、ive law enforcement, ensure that the right to exercise judicial power i ndependently and impartially according to law the prosecution, perfecting the running mechanism of judicial power, improve the system of judicial protection of human rights. Plenary session, Affairs the right to adhere to the sy

39、stem, and let the people authority to let the power run in the Sun, is shut up in a cage of the system power poli cy. Decision Science, implementation should be constructed strong, supervise the running of powerful system, improve the system of punishi ng and preventing corruption, promoting politic

40、al integrity, and strive to achieve cadres honest and Government integrity, clean politics. To form a scientific and effective coordination of power restriction and mechanisms to strengthen anti-corruption institutional innovation and institutional protection, sound improvement style normal system.

41、Plenary session, building a socialist culture in Chi na, enhancing national cultural soft power, must adhere to the orientation of advanced Sociali st culture, adhere to the development of Socialist culture with Chinese characteristics, adhere to the people-centred work-oriented, further deepening r

42、eform of culture. o improve the cultural management system, establish and improve the modern market system and building modern public cultural service system, improve the level of culture opening. Plenary se ssion, achieving developme nt results more equitable benefit of all people, we must speed up

43、 reform of social programs and solve the issues of concern to the people t he most direct and real interest, and better meet the needs of the people. To deepe n education reform, improve institutional mecha nisms for the2 4、中餐零点服务的基本环节一般包括哪几个方面？5、简述餐饮业未来的发展趋势？四、论述题（ 10 分，2 选 1）1、举例说明餐饮菜单定价的三大策略。2、结合

44、案例论述餐饮服务质量的内容及企业该如何提高服务质量？五、案例分析（ 10分，2 选 1）1、案例一：热闹的婚宴一天， 上海某饭店的宴会厅内正在举办一个大型的婚宴。席间气氛热烈， 参与者不停地走动、敬酒、说笑，向新人祝贺,整个大厅充满了喜庆的气氛。宴会在热烈进行， 一位服务员手托一盆刚出锅的热汤向主桌走去。刚到桌旁停住， 新郎突然从座位上站起准备向别人敬酒，一下子撞到了服务员的身上。 服务员出于职业本能和潜意识的支配， 将汤盆向自己身上拉来， 高温的热汤泼到了他的胳膊上。顿时，他感到剧痛钻心，但他却强忍疼痛，不哼一声，脸上仍带着微笑，并向新郎道歉。 婚宴还在进行， 这为服务员继续忙着为客人们上酒

45、上菜，直到大家一一离席为止。 当新人向接待婚宴的服务员道谢时菜发现，这位服务员的手臂上烫起了几十个水泡。 大家问他为什么被烫的时候不说？服务员回答，如果被烫时表现出反常神情，便会影响婚宴喜庆的气氛。新郎和新娘听后，异常感动，半天都说不出话来。结合所学的员工素质、管理方法、质量控制等理论分析一下该案例。2、案例二：华东沿海某城的一家餐馆里正一派忙碌气氛。但坐在餐厅正中央一张小方桌前的几位宾客却闷闷不乐。 这一切被服务人员小王看在眼里，她估计可能是客人对刚刚递过去的帐单有意见。小王微笑着对客人走去，亲切地问道：“先生，需要我做些什么吗？” 客人见状说出了不愉快地原因， 他们原估计今天地就餐价格约在

46、 200 元上下，可帐单上却写着503，他们不明白是什么原因？小王认真地听完后，先安慰客人让他们别着急， 接着再到帐台上去查询。 原来问题是出在大盘醋溜黄鱼上，菜单上写明每50 克 22 元，而客人误以为一盘菜22 元，那条黄鱼实际上重 750 克，计价 330 元。如果你是小王，你该如何做？对餐厅管理提出你的意见。精选学习资料 - - - - - - - - - 名师归纳总结 - - - - - - -第 2 页，共 11 页rapid development of the market economy environment to explore public servants duty

47、consumption monetization reform has provided a good foundation. The socialization of rear service work has been launche d, and rapid progress in some places and departments, duty consumption monetization of carrier and appr oach to management has bee n resolved. Third, in recent years, exploring the

48、 monetization of duty consumption has made some progress, have gained some experience and can provide reference to the compre hensive reform of the system of public serva nts duty consumption further. Implementing an honest canteen, standardize official entertaining management; enhancing the telecom

49、munication expense management; elimination of County travel and countryside subsidies; research village officials capitalization management of corporate spendi ng, a nd so on. Finally, group .18 session to be held in Beijing from November 9, 2013 to 12t h. 35 years ago blew the t hird plenary sessio

50、n of the reform and opening up in the spring breeze, changed, affect the world; toda y, 35 years later, in the eyes of the nation and the world expect, again to reform mark Chi na, ushered in the 18 session. XI Ge neral Secretary pointed out that Chinas reform has entered a crucial period and the Sh