ISO9001:2022质量手册-英文版.docx
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1、ISO9001:2022质量手册-英文版 Quality Management System Policy Manual ISO 9001:2022 11-8-17 Date Printed: _ 1. Quality Management System Scope COMPANY NAME establishes this quality policy manual to implement and maintain a quality management system meeting the requirements of ISO 9001:2022, to ensure custome
2、r satisfaction in the manufacturing of stamped, formed, machined and fabricated metal parts, weldments, subassemblies and painting of metal parts to customer and COMPANY NAME specifications 1.1. Non-applicable Clauses of ISO 9001: 1.1.1. 8.3 Product Design & Development of Products & Services COMPAN
3、Y NAME is a custom manufacturer and designs are provided by our customers. 2. Quality Policy Statement COMPANY NAME is committed to continually improving all products and services to achieve our customers expectations. We do this by: 1) Living our values, 2) Providing opportunities for employee invo
4、lvement, motivation and training, 3) Developing, documenting and following processes. 3. Quality Objectives COMPANY NAMEs quality management system objectives are to enable COMPANY NAME to be our customers first choice by: 1) Achieving satisfactory ratings on quality, delivery and other key metrics
5、tracked and reported by our customers through their formal supplier evaluation and performance systems, 2) Achieving a level of 700 ppm as tracked through COMPANY NAMEs RA system for customers without a formal supplier evaluation system for quality, 3) Achieving a 95% on-time delivery to the COMPANY
6、 NAME warehouse for customers without a formal supplier evaluation system for delivery. Policy Manual Revisions Log Date 3/22/17 8/7/17 Summary of Revisions Rewrite of Quality Policy Manual to meet ISO 9001:2022. 1. Revised 4.2 to include “employees”, “owners” and “regulators”. Made By JGV JGV 2. Ad
7、ded Figure 2 to support to support the COMPANY NAME QMS Process Flow 11-8-17 Updated to clarify risk, inputs, out puts and KPIs for Support and Management Process in QMS Process Reference page (page 6) JGV Management Approval Name: Title: Signature: Date: Paul Gintner President 4. Context of the Org
8、anization 4.1. Understanding the Organization & Its Context Top Management determines the external and internal issues that are relevant to our quality management system and its strategic direction, and that affect our ability to achieve the intended results. COMPANY NAME is a contract manufacturer
9、in a competitive market, therefore we must maintain on-time delivery, product quality, and good customer service. Our key internal issues are to maintain production capacities, including competent people, capable processes, and maintained equipment. COMPANY NAME monitors and reviews information rele
10、vant to internal and external issues through our management review meetings. 4.2. Understanding the Needs and Expectations of Interested Parties Due to their potential effect on the organizations ability to consistently provide products that meet customer requirements, Top Management determines: a)
11、The interested parties that are relevant to the quality management system; b) The requirements of these interested parties that are relevant to the quality management system. COMPANY NAMEs Top Management has determined that our customers, suppliers, employees, owners (Ottertail) and regulators (OSHA
12、) are the interested parties that we need to be concerned with and will strive to meet their needs and expectations. Top Management monitors and reviews relevant measurements and information about these interested parties and their relevant requirements through management review meetings. 4.3. Deter
13、mining the Scope of the Quality Management System Top Management determines the boundaries and applicability of the quality management system to establish its scope. (Ref. Section 1.) When determining this scope, Top Management has considered: a) The external and internal issues referred to in 4.1.
14、b) The requirements of relevant interested parties. c) The products and services of the organization. We apply all the requirements of the standard that are applicable within the scope of the quality management system. With only one exclusion section 8.3 Product Design & Development of Products & Se
15、rvices - (Ref. Section 1.1.1) Top Management ensures the scope of the quality management system is available and maintained, as documented in Section 1, including the types of products and services covered by the quality management system, and justification for any requirements determined not applic
16、able to the scope of the quality management system. Top Management ensures conformity to the standard(s) referred to in Section 1, and that any requirements determined as not applicable do not affect our ability or responsibility to ensure the conformity of our products and services and the enhancem
17、ent of customer satisfaction. 4.4. Quality Management System and Its Processes 4.4.1. Top Management establishes, implements, maintains, and continually improves a quality management system, including the processes needed and their interaction, in accordance with the requirements of the standard. To
18、p Management determines the processes needed for the quality management system and their application throughout the organization, and: a) Determines the inputs required and the outputs expected from these processes; b) Determines the sequence and interaction of these processes (Ref. Figure 1); c) De
19、termines and applies the criteria and methods (including monitoring, measurements, and related performance indicators) needed to ensure the effective operation and control of these processes; d) Determines the resources needed for these processes and ensures their availability; e) Assigns the respon
20、sibilities and authorities for these processes; f) Addresses the risks and opportunities as determined in accordance with Section 6.1; g) Evaluates these processes and implements any changes needed to ensure that these processes achieve their intended results; h) Improves the processes and the quali
21、ty management system. Figure 1 Quality Management System Processes COMPANY NAME QMS Process Flow Customer Feedback Captured and Utilized for Continuous Improvement and Future Quotes Quote Provided to Customer Output Risk Monitoring Customer Places Order Customer Requirements EDI/Forecast Inaccuracy
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