Unit 1民航服务英语.ppt

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1、Unit 1民航服务英语 Four short words sum up what has lifted most successful Four short words sum up what has lifted most successful individuals above the crowd: a little bit more. individuals above the crowd: a little bit more. -author -author -date-datelTask Listen and repeat the following words.l1. airpo

2、rt ep:t n.机场l2. inquiry inkwairi n. 打听、询问、调查、查问l3. inquiry office n. 问讯处l4. schedule skeul n. 时间表、一览表、计划 v. 安排、计划、预定l5. be scheduled to do v.（某人）预定（做）l6. due dju: n. 应得物 adj. 预定的、应付的、到期的l7. due to v. 归因于l8. on schedule prep. 按照预定（时间）l9. take off v. 起飞l10. land v. 降落Task Please remember the new words

3、 as quickly as you can! Then write down the Chinese for each word.1. Liu Ting Airport _2. inquiry office _3. due to _4. on schedule _5. take off _6. land _流亭机场问讯处归因于按时降落 起飞Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_inquiry officeon scheduledue tobe scheduled to dotake offTask

4、 Listen and fill in the missing words.1. Is this the Qingdao Airport _?2. Who is _?3. _we can do for you, Mr. Denny?4. It is _ to arrive at 9:25 pm.5. _ bad weather conditions, this flight will not arrive _.6. The flight has not yet _ from Kunming.Inquiry Office? callingAnythingscheduledDue to theon

5、 scheduletaken offTask5 Translation. 1、_ 2、_ 3、_ 4、_ 5、_请问是青岛机场的问讯处吗？Denny先生，有什么需要帮忙的吗？（该航班）预计今天晚上9:25分抵达。由于天气原因，本次航班将不能按时抵达。航班还没有从昆明起飞。Face-to-face communication Communication on phone Who are you? I am.Who is that?Who is calling?This is.Dialogue: Task 2 Listen to the tape and complete the dialogue

6、.Telephone Call for Information（电话问讯）（电话问讯）A: Hello!B: Hello, is this the _?A: Yes, who is _?B: Denny _.A: _we can do for you, Mr. Denny?B: Can you tell me the _of CZ3460 from Kunming?A: Certainly. It is _to arrive at 9:25 pm. However, _bad weather conditions, this flight will not arrive _.The fligh

7、t has not yet _from Kunming. Would you please_again at 9:00 pm for _information?(This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.)Inquiry Office? callingcallingAnythingarrival timescheduleddue to theon scheduletaken offcallfurther请问是青岛机场的问讯处吗？请问是青岛机场的问讯处吗？（该航班）预计今

8、天晚上（该航班）预计今天晚上9:25分抵达。分抵达。1. Is this the Qingdao Airport Inquiry Office? 2. It is scheduled to arrive at 9:25 pm.3. Is it a direct flight? 这是直达航班吗？这是直达航班吗？由于天气原因，由于天气原因，（1）本次航班不能按时抵达。）本次航班不能按时抵达。（2）本次航班延误。）本次航班延误。Due to the bed weather, (1) the flight will not arrive on schedule.(2) the flight has b

9、een delayed.practice1. 有什么需要帮忙的吗？Anything we can do for you?2. 请问是流亭机场问讯处吗？Is this the Liu Ting Airport inquiry office？3. 由于天气原因，本次航班不能按时到达。Due to the bed weather, the flight will not arrive on schedule.practice4. 请您告诉我CZ1001航班的到达时间吗？Can you tell me the arrival time of FlightCZ1001?5. 请您稍后再来电好吗？Woul

10、d you please call again for further information？Task Listen and repeat the following words.1. competition kmpitin n. 竞赛2. book tickets v. 订票3. available veilbl adj. 可得到的 、可利用的 4. prefer prif: v. 较喜欢,宁可5. first class n. 头等舱6. economy i(:)knmi n. 节约,经济7. economy class n. 经济舱8. business class n. 商务舱Tas

11、k Please remember the new words as quickly as you can! Then write down the Chinese for each word.1.竞赛2.订票3.可得到的 、可利用的4. 较喜欢,宁可5. 头等舱6.经济舱7. 商务舱 8. 办理登机手续 competitionbook tickets availablepreferfirst class economy class business class check inTask Listen and write down the words you hear.1、_2、_3、_4、_

12、5、_6、 _preferfirst classavailableeconomy classbook ticketscheck inTask Listen and fill in the missing words.1、We are going to Beijing for a _on the 10th of September.2、I want to _ twenty tickets to Beijing.3、Both flights have seats _for September 10th.4、Id _the morning one.5、First class or _class?6、

13、Please be at the airport 2 hours before your flight time for _.competitionbookavailableprefereconomycheck-inDialogue: Task 2 Listen and try to complete the dialogue:Booking Tickets （订票）（订票）A: Good morning. _ I help you?B: Yes, please. We are going to Beijing for a _on the 10th of September. I want t

14、o _twenty tickets to Beijing.A: Just a_, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats _for September 10th.B: Id_ the morning one. A: First class or _class?B: _ When does it arrive at Beijing?A: 11:00 am.

15、 Please be at the airport _ before your flight time for check-in.B: Thank you.A: Youre _. Have a good _.MaycompetitionbookminuteavailableprefereconomyEconomy class2 hourswelcomeflightA: Good morning. May I help you?B: Yes, please. We are going to Beijing for a competition on the 10th of September. I

16、 want to book twenty tickets to Beijing.A: Just a minute, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats available for September 10th.B: Id prefer the morning one. A: First class or economy class?B: Econom

17、y class. When does it arrive at Beijing?A: 11:00 am. Please be at the airport 2 hours before your flight time for check-in.B: Thank you.A: Youre welcome. Have a good flight.1. 我想订两张去上海的机票。我想订两张去上海的机票。2. 先生，请您稍等，我查一下。先生，请您稍等，我查一下。I want to book 2 tickets to Shanghai. Just a minute, sir. Let me check.

18、 3. 我们有两班去大连的飞机，一班是早上的我们有两班去大连的飞机，一班是早上的8:00；一班是下午一班是下午3:00。We have two flights to Dalian, at 8 oclock in the morning and 3 oclock in the afternoon.4. 我可以预定这个航班的一个商务座位吗？我可以预定这个航班的一个商务座位吗？Can I make a business class reservation for this flight？5. 祝您旅途愉快。祝您旅途愉快。Have a nice trip.We hope you enjoy your

19、flight.lTask Listen and repeat the following words.l1. issue isju: v. 发出，发行l2. issue tickets v. 出票l3. urgent :nt adj. 紧急的，急迫的 l4. fill in = fill out v. 填写l5. contact kntkt v. 联系l6. single ticket n. 单程票l7. return ticket n. 往返票Task Please remember the new words as quickly as you can! Then write down t

20、he Chinese for each word.1.出票出票2.紧急的紧急的3.填写填写4.联系联系5.单程票单程票 6.往返票往返票issue tickets urgentfill in contact single ticket return ticket Task Listen and write down the words you hear.1. _2. _3. _4. _5. _urgentcontactissuefill insingle ticketTask Listen and fill in the missing words.1. Im going to Beijing

21、 on _ business.2. Id like to know tomorrows _ flight for Beijing.3. Would you _ this form, please?4. Excuse me, do you want _ or_ ticket?5. Have a good_!urgentscheduledfill insinglereturnTask5 Translation. 1、 _ 2、_ 3、_ 4、_ 5、_我要去北京办一次很紧急的事务。我想了解一下明天去北京的航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。Dialogue: T

22、ask2 Listen and try to complete the dialogue:Issuing TicketsA: Good morning, Sir.B: Morning. Im going to Beijing on_. Id like to know tomorrows scheduled flight for Beijing.A: We have _flights for Beijing tomorrow, CZ3151, leaving at _in the morning and CA1304 leaving at _in the evening.B: CZ3151, p

23、lease.A: OK. Would you _this form, please? Your name, _number, route, date, _telephone number and so on.B: Here you are. How much is it?A: Excuse me, do you want _or _ticket?B: _ticket, please.A: RMB_. Yes, good-bye. Have a good _!urgent businesstwo8:006:20please fill inpassportcontactingsingleretur

24、nSingle1380tripA: Good morning, Sir.B: Morning. Im going to Beijing on urgent business. Id like to know tomorrows scheduled flight for Beijing.A: We have 2 flights for Beijing tomorrow, CZ3151, (leaving) at 8:00 in the morning and CA1304 (leaving) at 6:20 in the evening.B: CZ3151, please.A: OK. Woul

25、d you fill in this form, please? Your name, passport number, route, date, contacting telephone number and so on.B: Here you are. How much is it?A: Excuse me, do you want single or return ticket?B: Single ticket, please.A: RMB 1308. Yes, good-bye. Have a good trip!直达航班直达航班定期航班定期航班3. airport inquiry o

26、ffice机场问讯处机场问讯处5. make a reservation6. take off/ depart 1. direct flight2. scheduled flight单程票单程票4. single ticket预订预订起飞起飞7. China Eastern Airlines 8. due to9. return ticket10. fill in11. economy class12. first class中国东方航空公司中国东方航空公司 归因于归因于 往返票往返票填写填写经济舱经济舱 头等舱头等舱1.直达航班2.定期航班3.机场问询处4.单程票5.预定 6.起飞/出发di

27、rect flightscheduled flightairport inquiry officesingle ticket make a reservationtake off/ depart 7.中国东方航空公司8.归因于9.往返票10. 填写11.经济舱 12.头等舱China Eastern Airlines due toreturn ticketfill ineconomy classfirst classDue to the bad weather, the flight will not arrive on schedule.我可以预定这个航班的两个经济舱座位吗？我可以预定这个航

28、班的两个经济舱座位吗？由于天气原因，本次航班不能按时抵达由于天气原因，本次航班不能按时抵达.Could I make two economy class reservations for this flight？Id like to change the Qingdao-Beijing reservation and reserve a seat to Tianjin.请在飞机起飞前两小时到达机场办理登机请在飞机起飞前两小时到达机场办理登机手续。手续。我想将青岛到北京的订票改成青岛到天津我想将青岛到北京的订票改成青岛到天津的订票。的订票。Please be at the airport 2 h

29、ours before your flight time for check in.I would like to apologize for the inconvenience caused by this delay.Can I help you?/ What can I do for you?/ Anything I can do for you ?航班延误航班延误(给您给您)带来的不便我们深感抱歉。带来的不便我们深感抱歉。有什么需要帮忙的吗？有什么需要帮忙的吗？我们每周二和周四都有航班飞往武汉。我们每周二和周四都有航班飞往武汉。The flight will go via Jinan,

30、 and the whole trip/flight will be 2 hours.We have scheduled flights to Wuhan every Tuesday and Thursday。本次航班经停济南，总航程需要本次航班经停济南，总航程需要2小时。小时。您想购买普通舱机票还是头等舱机票？您想购买普通舱机票还是头等舱机票？Have a nice trip.Would you like an economy ticket or the first-class ticket?祝您旅途愉快。祝您旅途愉快。We wish you a good trip.1. How old a

31、re you?Guilin University of Aerospace Technology, Laibin Campus.Im.2. Which school are you in?3. What calss/grade are you in?Im in Class ., Grade .4. Yes, I want to drink some cold water/eat some fruit.5. What did you have for lunch?I had .Lesson 4 Changing the ReservationTask Listen and repeat the

32、following words.1. reservation rezvein n. 预定2. change the reservation v. 更改订座3. China Eastern Airlines n. 中国东方航空公司4. Air China n. 中国国际航空公司 5. China National Aviation Corp n. 中国航空公司1.ppt6. China Southern Airlines n. 中国南方航空公司7. China United Airlines n. 中国联合航空公司8.China Northwest Airlines n. 中国西北航空公司9.

33、China Southwest Airlines n. 中国西南航空公司10. Hong Kong Dragon n. 港龙航空公司11. China Airlines n. 中华航空公司 12. depart dip:t v. 离开、出发、放弃 Lesson 4 Changing the ReservationTask Please remember the new words as quckly as you can! Then write down the Chinese for each word.1. change the reservation _2. China Eastern

34、Airlines _3. Air China _4. China National Aviation Corp _5. China Southern Airlines _ 6. depart _更改预定更改预定中国东方航空公司中国东方航空公司中国国际航空公司中国国际航空公司中国航空公司中国航空公司中国南方航空公司中国南方航空公司离开离开Task Listen and write down the words you hear.1._2._3._4._5._Lesson 4 Changing the ReservationreservationChina Eastern Airlineschan

35、ge the reservationdepartChina Southern AirlinesLesson 4 Changing the ReservationTask Listen and fill in the missing words.1. _. May I help you?2. Id like to_.3. Ive _on your flight on the 10th of September.4. Which flight would you like to_ ?5. Flight CA930 _ at 3 in the afternoon on the11th.China E

36、astern Airlineschange my reservationmade a reservationchange todepartingTask5 Read and try to translate the above sentences. 1、 _ 2、_ 3、_ 4、_ 5、_中国东方航空公司，有什么可以帮到您？我想更改订座。我已经订好了9月10日的机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson 4 Changing the ReservationLesson 4 Changing the Reservation Changing the Reservat

37、ion A: ？B: Yes, Id like .Ive on your flight on the 10th of September. The flight is 8:30 in the morning, and the flight number is CA918 from Shanghai to Beijing.China Eastern Airlines. May I help youto change my reservationmade a reservationLesson 4 Changing the ReservationDialogue: Changing the Res

38、ervation A: Which flight would you like to ?B: Flight CA930 _ at 3 in the afternoon on the11th.A: .Ill check Yes, you may have a on Flight CA930.change todepartingJust a momentseat1. Complete the following dialogues.Lesson 4 Changing the ReservationDialogue 1A:_（中国国际航空公（中国国际航空公司，愿为您服务。）司，愿为您服务。）B: I

39、 want to book two tickets to Xian.A: _（稍等一会，（稍等一会， 我给您查一下。）我给您查一下。） （您什么时候出发？）（您什么时候出发？）Air China. May i help youJust a moment, let me checkWhen will you depart?Lesson 4 Changing the ReservationB: Id like to take a flight tomorrow morning.A: Will a flight at 10:15 be all right?B: That will be fine.A

40、: _?（头等舱还（头等舱还是经济舱）？是经济舱）？B: Economy class, please. First class or economy classLesson 4 Changing the ReservationDialogue 1A: Hello, this is China Eastern Airlines Booking Office._（能为（能为 您做点什么？）您做点什么？）B: Yes, I want to book_（一张往（一张往返票。）返票。）A:_ _May i help you?Would you tell me when will you depart a

41、nd return ？（能告诉我您出发和返回的时间吗？）（能告诉我您出发和返回的时间吗？）a return ticketLesson 4 Changing the ReservationB: I will go on Feb.18 and return on Feb.24.A: _（您（您想订哪个座位等级的机票？）想订哪个座位等级的机票？）B: Economy class.A: Whats your name and telephone number?B: _（李华，电话号码是（李华，电话号码是56414523。）。）Which class would you want to book?Li

42、Hua, my telephone number is 56414523scheduled departure timescheduled arrival time原定出发时间原定出发时间原定抵达时间原定抵达时间due to air traffic control.due to the late arrival of joining passengers.由于空中管制由于空中管制由于等待旅客登机由于等待旅客登机We are sorry to inform you that the flight has been delayed, due to the bed weather condition.由于天气原因由于天气原因City Where Visa Is Issued在哪个城市得到签在哪个城市得到签证证Date Issued (Day/Mo/Yr)得到签证的日期得到签证的日期(日日/月月/年年)CorpCorporation (公司公司) Limited Company 有限的有限的公司公司有限公司有限公司1. XXX Company Limited 4. XXX CO Ltd. （较少）（较少）3. XXX CO, LTD 2. XXX Co., Ltd. （常用）（常用）