2022年管理学期末考试.docx

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1、精选学习资料 - - - - - - - - - MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.（2%*33=66% ）1When we classify managers according to their level in the organization they are described as _. Atop managers, middle managers and supervisors Bfunctional, staf

2、f and line managers Cgeneral managers and administrative managers Dhigh level and lower level managers 2According to Mintzberg, which management category includes the roles of figurehead, leader, and liaison. Aplanning B informational Cinterpersonal D decisional 3A large chemical company not only di

3、sposes of all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following. Amoral obligation B social obligation Csocial re

4、sponsiveness D social responsibility Application of Hofstedes Cultural Dimensions Kevin knew that it was likely his corporation was going to ask him to go abroad and manage the new chemical factory they were building. He was excited about the prospects but also apprehensive. He had never traveled be

5、fore and, as far as he was concerned, there was only one way to do anything-the American way. He decided some research was in order to at least get an idea about other countries. In his reading, he learned that some cultures place a high priority on a loose social framework, where they feel primaril

6、y responsible for themselves and their immediate family. He also learned that in some societies, employees show a great deal of respect for those in authority, and titles and rank carry much weight. Some countries have little job mobility and practice lifetime employment. He also learned that some c

7、ountries are characterized by assertiveness and materialism. Now he wondered if there was any framework to help organize his thoughts. 4A culture that practices lifetime employment would be demonstrating which dimension of national culture. Aindividualism versus collectivism Bquantity versus quality

8、 of life Cuncertainty avoidance Dpower distance 5The _ of RJ Nabisco is to meet the needs of consumers through innovative marketing and manufacturing of healthful, good-tasting products that contribute to a healthy lifestyle and consumer well-being around the world, yielding above-average returns ov

9、er time and for our shareholders. Atactical plan B mission Cenvironmental plan D strategic plan 6Krispy Kreme has a distribution network that allows fresh doughnuts to be transported to convenience stores, and supermarkets. Krispy Kreme outlets before dawn so that consumers can enjoy them. This is a

10、 unique source of competitive advantage for Krispy Kreme known as an _. Astrategic opportunity B organizational strength Corganizational capability D core competency 7A variation of the electronic meeting that links together media from different locations is Ae-commerce. B the Delphi technique. Ce-c

11、onference. D video conference. 8_ is used when managers make every decision, from the alternatives, based on a philosophy that you do make the best decision, no matter how long it takes. ASub-optimizing B Optimizing CSatisficing D Escalation of commitment 9Which of the following has not contributed

12、to the boundaryless organization. Achanges in technology Bstatic environments Ccomplex and dynamic environments Dincreases in telecommunication 10What can a company do to protect itself from sexual harassment claims. ADocument each act or occurrence. BEducate all employees on this issue. CHave mecha

13、nisms available to monitor employees. Dall of the above 11_ are barriers that keep us from doing what we desire. 1 / 6 名师归纳总结 - - - - - - -第 1 页,共 6 页精选学习资料 - - - - - - - - - AStressors B Demands CConstraints D Restraints 12_ is the study of actions of people specifically people at work. AOrganizati

14、onal behavior BHuman resource management COrganizational training DOrganizational development Application of Team Roles Sarah has just returned from a seminar dealing with the research of Margerison and McCann where the roles of work team members was discussed. She is enthusiastic as she sets down t

15、o select members for the new team she is developing. Hopefully Sarah can avoid some problems of past teams by selecting individuals to fill the roles needed by the work team. Jim comes to mind immediately. He is one of the most imaginative people Sarah knows. He continuously comes up with new and no

16、vel ideas； however, he is very independent and likes to work at his own pace. Ruby, on the other hand, has an extreme concern for following policies and rules. She is excellent at examining details and making sure all the facts and figures will work. Putting those two together on a team, though, may

17、 pose some interpersonal problems since they are so different. Then there is Shane. He always has such strong convictions about how things should be done. However, he will protect the group from outsiders and go to battle for them. He will help provide team stability. 13Shane is well suited to the t

18、eam role of Areporter-advisor. B assessor-developer. Ccontroller-inspector. D upholder-maintainer. 14According to Maslow, a person who is looking for affection, belongingness, acceptance, and friendship is at which need level. Aesteem B physiological Csocial D safety 15Fiedlers LPC questionnaire pur

19、ports to measure the leaders behavioral orientation as either _ or _. Ainitiating consideration ； initiating structure Bemployee-oriented ； production-oriented Cdelegating； participating Dtask-oriented ； relationship-oriented 16An _ system digitizes a spoken message, transmits it over the network an

20、d stores the message on a disk for the receiver to retrieve later. Afacsimile B electronic data interchange Cinstant messaging D voice-mail Application of Types of Control Sam has not been receiving the information that he needs from his current control system. By the time Sam receives the informati

21、on, the activity has occurred and there is nothing that can be done. Direct supervision is used extensively on the floor now, so some activities have been changed before they became costly mistakes. But Sam would like to do better. He would like to fix things before they break and anticipate more of

22、 the problems that occur. 17Supervision is the best-known form of Amanagement control. B concurrent control. Cfeedback control. D feedforward control. 18A manager who has a reputation for being open and honest and understands how to motivate employees and customers is said to have good _ skills. Ain

23、terpersonal B technical Csales D political 19The fact that in the United States employees are generally not in fear or awe of their managers is an example of which of the following dimensions of national culture. Aindividualism versus collectivism Bspace acceptance Cuncertainty avoidance Dpower dist

24、ance Application of SWOT Analysis Terry had been told to reexamine the strategic niche their company held in the cosmetic industry. Top management 2 / 6 名师归纳总结 - - - - - - -第 2 页,共 6 页精选学习资料 - - - - - - - - - did not want the company caught unaware of any changes occurring. Terry began reviewing a l

25、ist of factors in his mind. There had been some negative publicity lately due to cosmetic testing on animals. The animals were well treated, but they were used to test new products. Positively, sales industry-wide was up 10%. Women were buying more cosmetics in general, which was nothing but good fo

26、r the company. Another positive factor was their personnel. They had good people working in the company, particularly in research and development. The only other negative Terry could find was that the advertising campaign that was begun last year had not shown the results they had hoped for. Somethi

27、ng needed to be done in that department. Terry began to compile his report. 20The quality of the companys personnel would be classified as which of the following. Aopportunity B strength Cthreat D weakness Application of Decision Making: A Contingency Approach It seems that all Dave accomplishes is

28、making decisions. Every time he turns around, someone wants him to decide on one more thing. Just today the secretary came in and asked if she could reorder paper for the fax machine. Somehow that seemed like a decision he really did not need to deal with. If he could avoid those types of decisions,

29、 then when the foreman came in with the news of a major piece of equipment that needs repair, in which the repair bill will be almost as much as a new machine, Dave could focus more time and attention on the more complicated issues. 21Dave relies on rules of thumb or past experience to make decision

30、s. Based on this tendency, he will most likely Aselect the first solution that works. Bconduct extensive to find the best alternative solution. Cseek a creative solution. Dnone of the above 22The process of _ involves making decisions about how specialized jobs should be allocated, the rules to guid

31、e employees behaviors, and at what level decisions are to be made. Aorganizing B planning Corganization design D controlling 23Which of the following should be the basis for evaluation of a training program. Ainstructor personality Bdifficulty level of the training Cimprovement in actual employee jo

32、b performance Dentertainment value Application of Organizational Change Krista is unsure what to do next. Her company is about to implement a radical new technology transformation that will affect every person in the organization. They are basically updating their plant to the 21st century, and almo

33、st everything is changing. Krista is in charge of assisting the members of the company with the planned changes. Since it is a long-term change that is organization-wide, management felt that someone needed to facilitate the change because, in essence, it was changing the culture of the company. The

34、 first thing Krista did was to ask employees a specific set of questions about the perceived changes. From this data, Krista then needed to decide what to do next. An outside consultant has been hired to help Krista diagnose the interpersonal processes that needed improvement. The move from function

35、al departmentalization to work teams was a change necessitated by the new technology. This was a major change for employees who had worked in specific departments for most of their careers. Furthermore, the teams will have to interact with each other as they use the new technology. Krista feels that

36、 her task is almost overwhelming. 24The outside consultant was performing which of the following. Aintergroup development B survey feedback Cteam building D process consultation Application of Shortcuts Used in Judging Others Frederic has 15 sales employees for whom he is responsible. In the next mo

37、nth, he must conduct performance evaluations for all of his employees. His employees are all so different, sometimes it seems to Frederic there is no way to give an honest appraisal of each individual. Just this morning, for example, two employees were late for the weekly sales meeting. Frederic can

38、 never remember Jake being late before, but Carol is late every week. 3 / 6 名师归纳总结 - - - - - - -第 3 页,共 6 页精选学习资料 - - - - - - - - - Carols constant tardiness for their weekly meeting is the primary characteristic that comes to mind when Frederic sits down to do her performance appraisal. Jake, on th

39、e other hand, is always on time, always has his reports in by their due date, and always meets all deadlines. Then there is George. George is his outstanding salesperson. Each month Frederic expects more business to be written by George than the previous month, and George never lets him down. At lea

40、st Frederic knows he can depend on George. 25Carols behavior seems consistent to Frederic. He will probably conclude that her behavior is Adistinctive. B internally caused. Ca self-fulfilling prophecy. D externally caused. 26Teams can serve as a source of job satisfaction for all of the following re

41、asons except Athey increase security from conformity. Bthey enhance employee involvement. Cthey increase employee morale. Dthey promote workforce diversity. 27In equity theory propositions, if paid according to quantity of production, underrewarded employees will produce a _ units in comparison with

42、 equitably paid employees. Asmall number of high quality Blarge number of high quality Csmall number of low quality Dlarge number of low quality 28Lewin found that work quality and group satisfaction were highest using which leadership style. Alaissez-faire B autocratic Cdictatorial D democratic 29_

43、 is a conflict management strategy that involves reducing differences or distance between parties in the conflict and facilitating cooperation. AAccomodation B Competition CCompromise D Avoidance 30Which of the following is a quality of an effective control system. Aeconomy B complexity Cstability D

44、 singular criteria 31Performing the task right and considering the relationship between inputs and outputs is Agoal attainment. B effectiveness. Ca management characteristic. D efficiency. 32A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down tim

45、ber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following. Amoral obligation B social responsiveness Csocial responsibility D social obligation 33Each MBO objective must have Aa reference to quality. Ba spec

46、ified dollar amount. Ca percentage change specified. Da concise time period. TRUE/FALSE. Write T if the statement is true and F if the statement is false.（1%*34=34% ）34Managers can be classified in terms of either their level in the organization at which they work and or their area of specialization

47、. 35All organizations develop a systematic structure that defines and limits the behavior of their members. 36As manager of Xithropy, Inc. you may become regularly confronted with decisions that have a dimension of social responsibility. Examples of major factors would be decisions about distribution, advertising, employee insurance, or length of workweek. 37Moral responsibility refers to a business firms obligation to pursue long-term goals that are good for society.