知名外企客服岗位职责知名外企客服职责任职要求.docx

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1、本文为Word版本，下载可编辑操作知名外企客服岗位职责知名外企客服职责任职要求 知名外企客服岗位职责 ? Confirm bookings from allotment and free sale. ? Clear pending bookings which do not have a supplier reference within 24hrs. ? Clear on request bookings within 24hrs. ? Close cancelled bookings. ? Provide alternate accommodation for denied booking

2、s within 48hrs; for check-in date in 48hrs, alternative accommodation need to be provided within 24hrs. ? Respond within 24 hrs to all customer email requests during office hours. ? Must able to provide correct quote / rates according to requirements, should be replied according to time frame. ? Lia

3、ise with Supervisor to resolve customer issues If issue is ongoing to then liaise directly with hotels and suppliers to close complaint. ? Identify and solve system errors and limitations, report to Supervisor and I.T. ? Retain and convert business via providing an upmost level of customer service. ? Follow up mapping and payments with the accounts department. 共享 微信邮件 第 1 页 共 1 页