运营中心客服岗位职责.docx

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1、本文为Word版本，下载可编辑操作运营中心客服岗位职责 客服中心运营专员 驿舒达酒店预订服务(上海)有限公司 驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达 职责描述: Create Intraday performance management of in-house and service partner, and provide necessary support to maintain the high standard level of service Constantly review and analyze the target/ performance comparison

2、 (volume and FTE requirement) Maintenance of the shift planning and forecasting tool, and manage the vacation and capacity planning for the 2nd level agent Work with our internal and external partners, ensuring our support centers operate in the most efficient manner Proactively oversee business per

3、formance and create business analysis and various ad hoc reports 任职要求: Bachelors degree or above 3+ years of working experience in customer service management Having knowledge of intraday management Strong business analysis and functional experience with quantitative, analytical and organizational skills Customer and service oriented focus Very good command in both written and spoken English and Chinese Nice to have the experience of workforce management .qiquhA.com Edit 第 2 页 共 2 页