Practical Basic English实用基础服务用语.doc

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1、Practical Basic English实用基础服务用语Greeting 问候1. Good morning / afternoon / evening!早上好/下午好/晚上好2. Mr. / Mrs. / Ms. + Family nameXX先生/夫人/女士3. Welcome to Mission Hills. 欢迎来到观澜湖4. Nice / Great / Good to meet you.很高兴见到您5. How are you? / How do you do?您好吗6. Hows your day? / Hows everything going?今天怎么样/您最近怎么样

2、7. Great! / Just so so. / Not too bad, thank you.非常好/一般般/还行，谢谢8. I hope you will enjoy your stay with us.祝您此行愉快9. Hope you enjoy your stay in China.祝您的中国之行愉快10. I havent seen you for a long time./Long time no see.好久不见了Offering Help 提供帮助11. Dont worry, let me help you.别担心，我来帮您12. May I help you, sir

3、/ madam?有什么可以效劳，先生/小姐13. What can I do for you?有什么可以帮您14. Let me help you.让我来帮您15. Is there anything I can do for you?有什么可以为您效劳16. Anything else I can do for you?还有什么别的可以为您效劳17. Please dont hesitate to call us if you need any help.有任何需求时欢迎联系我们Showing Direction 指引方向18. This way, please.这边请19. Follow

4、me, please.请跟我来20. Let me show you the way, please.我带您过去21. Go straight this way, please!沿着这条路直走22. Go upstairs / downstairs 上楼/下楼23. Turn left / right左转/右转24. Its on the basement / first / second / third floor.在地下室/一楼/二楼/三楼25. Its next to the Mountain Caf.在山景阁旁边26. Its opposite the Cinnabar.在大堂吧对面2

5、7. You wont miss it.您不会错过的28. Its over there.在那边（用手示意）29. It will take you 10 minutes to get there on foot / by car.步行/开车过去大概要10分钟30. Please turn left at the first turning.在第一个岔路口左转31. Its is at the end of the corridor to the left.在走廊尽头往左32. The garage is two floors down.车库是在地下二楼33. Itsinthelobbynea

6、rthemainentrance.在大厅靠近大门Answering the Call 接听电话34. Good morning, golf reception, 早上好，高球前台Joy speaking, may I help you?我是Joy，有什么可以帮您35. May I ask who is calling please?请问哪位36. Hold on, please!请不要挂机37. Just a moment / minute, please!请稍等38. Sorry to keep you waiting.不好意思让您久等了39. Would you please repeat

7、 the number?请您重复一遍号码好吗40. Sorry, sir, could you speak a little louder, please?不好意思先生，请您大声一点好吗41. Sorry, madam, could you speak slowly, please?不好意思女士，请说慢一点好吗42. Im afraid you dial the wrong number.恐怕您拨错了号码43. Sorry, hes out, would you like to leave a message?不好意思他暂时不在，您需要留言吗44. Thanks for calling. Mr

8、. XXXX先生，感谢您的来电45. We look forward to seeing you.期待您的光临Handling Complaints 致歉、处理投诉46. Im sorry, Sir / madam.抱歉先生/小姐47. Im sorry, but I didnt mean it.对不起，我不是故意的48. We are terribly sorry.非常抱歉49. We do apologize.非常抱歉50. Please accept our apologies.请接受我们诚挚的道歉51. Ill ask my captain / supervisor / manager

9、 to help you.我马上请领班/主管/经理来帮您52. There might be some mistakes. Ill check it at once.可能出了点差错，我马上查一下53. Ill report it to my captain / supervisor / manager.我会向主管/经理报告54. Dont worry, Ill check it soon.您别着急，我马上帮您查一下55. Dont worry, Ill change it at once.您别着急，我现在就帮您更换56. Dont worry, Ill call Housekeeping ri

10、ght away.您别着急我立刻帮您联系（管家）部57. Dont worry, Ill clear it straight away.您别着急，我马上帮您清理58. Dont worry, Ill report it as soon as possible.您别着急，尽快上报此事59. Dont worry, Ill do everything to help immediately.马上尽我所能帮助您60. Thank you for your suggestion. 谢谢您的宝贵意见61. Sorry for the inconvenience.给您造成不便，我们深表歉意62. I as

11、sure you it wont happen again.我保证此类事情不会在发生63. Im sorry to have taken so much of your time.很抱歉占用您这么多时间64. I hope I havent kept you waiting too long.我希望没有让您等得太久65. Im afraid I cant possibly do it.恐怕我不能这样做Requirements 请求66. May I have your name, please?请问怎么称呼67. How do you spell your name, please?请问如何拼

12、写68. May I have your telephone number, please?请问您的电话号码是多少69. May I have your membership card, please?请出示会籍卡70. May I have your signature here?请在这里签名71. Would / could you please sign your name here?请在这里签名72. Would you mind waiting for a moment?您介意等一会儿吗73. May I beg your pardon?请您重复一下可以吗74. Im sorry,

13、could you please repeat?不好意思，请您再重复一下可以吗75. Would you please fill out the form?您能填写一下这张表吗76. May I know what is wrong?请问有什么问题吗Courtesy 礼貌用语77. Thank you, sir / madam.谢谢您先生/小姐78. Thats all right.不用谢79. Youre welcome.不客气80. Its my pleasure.这是我的荣幸81. Thanks for your understanding. 谢谢您的理解82. Thanks for y

14、our cooperation.感谢您的配合83. Its very kind of you.您太好了84. Excuse me.打扰一下85. Sorry to disturb you.抱歉打扰一下86. After you, sir / madam.先生/小姐您先请87. Please wait for a moment.请稍等88. Please watch your step.请走好89. Please mind your head. 请小心别碰到头90. Today is a rainy day and the floor is slippery so please be caref

15、ul. 今天外面在下雨，地面很滑走路时请多加小心Paying Bill 付款91. Here is your bill.这是您的账单92. How would you like to settle your bill?您要怎么付款93. How would you like to make the payment?您要怎么付款94. One bill or separate bills?合单还是分开付账95. How would you like to pay, in cash or by card?请问是付现还是刷卡96. Just a moment, please. Ill draw up

16、 the bill for you.稍等，我帮您结算一下97. Would you like to sign your room bill?请问您要挂房帐吗98. Here you are, sir / madam.给您先生/小姐99. Here is your change.这是您的找零100. We offer you 10% (ten percent) discount, sir.给您打了9折先生101. Here is your receipt.这是您的发票102. Its 98 Yuan in total.总共是98元103. Theres a 10 service charge.加

17、收10%的服务费104. You can exchange foreign currency at the front desk according to the daily exchange rate.您可以在酒店前台按照当日汇率兑换外币Farewells 道别105. Good night! 晚安106. See you later / tomorrow / the next time.待会儿见/明天见/下次见 107. Hope to see you again！希望能再见到您108. Hope to serve you soon!欢迎下次光临109. Hope you have enj

18、oyed your stay.希望您此行满意110. Thank you for coming！谢谢您的光临111. Thank you for staying with us.感谢光临112. Have a nice day！祝您有愉快的一天113. Have a nice trip！祝您旅途愉快114. We wish you a pleasant journey.祝您旅途愉快115. Enjoy your game! 祝您打球愉快116. Have a good rest.祝您休息好117. Wish you all the best!祝您一切安好118. Thank you for s

19、taying in our hotel.感谢您在我们饭店下榻119. Please dont leave anything behind.请不要遗忘你的物品Transportation Information 交通信息120. I suggest you to take the shuttle bus at the forecourt.我建议您到会所门口乘坐穿梭巴士121. The shuttle bus A runs every 15 minutes.A线车每15分钟发一班车122. Itll take 20 minutes to get DG club house.去东莞会所大概要20分钟

20、123. We have shuttle bus service to Huanggang port. 我们有到皇岗口岸的穿梭巴士124. You can buy the ticket at the Golf Reception.你可以在会所高球前台购买车票125. Sorry, we dont have a direct shuttle bus to DG Clubhouse from the Country Club.很抱歉，我们没有从乡村俱乐部直接到东莞会所的穿梭巴士126. It takes about 40 minutes from the Hotel to Shenzhen dow

21、ntown by car.从酒店到深圳市区大约要40分钟车程Weather 天气127. Beautiful / nice / great day, isnt it? 今天天气真不错128. What a bright day!多美好的一天129. The weather forecast says it will rain tomorrow.天气预报说明天有雨130. The sky is blue and the air is extremely fresh.碧蓝的天空，空气也如此清新131. I like this kind of weather.我喜欢这种天气132. What a h

22、eavy thunder storm just now!刚才的暴风雨真大啊！133. Its going to be a heavy rain.可能会有场大雨134. Theres too much sun outside.外面阳光太晒了135. Its better than yesterday.今天的天气比昨天好136. Its supposed to rain in the afternoon; dont forget to take your umbrella.下午可能会下雨，别忘了带上您的雨伞Reservation 预定137. What kind of room/table/cou

23、rse do you like? 请问需要预订哪一类型的房间/座位/球场138. Which dates would you like to book?请问您需要订哪一天？139. Id like to confirm your reservation.我想确认您的预订140. Ill check our reservation record.我要查询我们的预订纪录141. How many people are there in your party/group?与您同行有多少人？142. When was the reservation made?请问什么时候做的预订Praise 赞美14

24、3. You look great today!您今天看起来真不错144. Good job!打得漂亮！做得不错145. Your kids are so cute!您的孩子真漂亮146. What an adorable baby!您的小孩儿真可爱147. You have a good sense of humor.您真幽默148. You are easygoing.您真随和149. Your Chinese is really good / incredible.您中文讲得真好150. You look nice in this color.您穿这个颜色很漂亮151. Your bag

25、/cap/shirt looks nice.你的包/帽子/衬衣很好看Others其他152. Certainly / sure / of course, sir / madam.是的/当然，先生/小姐153. Right away, sir / madam.马上就来先生/小姐154. Im afraid not, sir / madam.恐怕不行先生/小姐155. Im sorry to hear that.很遗憾/难过听到这个消息156. Im sorry, this is non-smoking area.不好意思，这里是非吸烟区157. Could you please explain

26、that a bit more?请您说详细些好吗158. The clinic is on the basement floor in the hotel. (SZ)医务室在酒店地下一层159. The clinic is on the basement floor in the clubhouse. (DG) 医务室在会所地下一层Club Basic English (SZ)Names of service facilitiesClubhouse 会所 Mission Hills Resort & SpaBadminton Court羽毛球场 Imperial Court 骏豪轩Squash

27、 Court壁球室 Valley Room 绿茵阁Swimming Pool游泳池 Business Meeting Room 商务会议厅Captains Bar船长吧 Grand Ballroom 骏豪殿Locker Room更衣室 CinnabarGolf World高尔夫世界 Front Desk 前台Pro shop专卖店 Concierge 礼宾部Shiki Japanese Restaurant 四季日本料理 Premiere Lounge 尊尚贵宾廊Mountain Caf山景阁 Florist 花店Members Lounge会员酒廊 Green Grocer 超市Parkin

28、g Lot停车场 Caval Vine Room 海棠轩 Peony Room牡丹轩 Emerald Bamboo Room玉竹轩 Spa Boutique Spa精品店 Country Club 乡村俱乐部Billiard Room/Snooker Room桌球室Table Tennis Room乒乓球室Childrens Playground儿童游乐场Kids Club儿童游乐室Gym健身房Majestic Court帝轩Caf Royale御花园Broadway Night Club 百乐门 Country Club Driving Range 乡村练习场 Tennis Court 网球

29、场Club Basic English (DG)Names of service facilitiesClub Service facility 会所服务设施Hotel Service facility酒店服务设施Ground FloorFront Office 酒店前厅部Pro shop专卖店Front Desk 酒店前台Caddie Master球僮部前台Concierge 礼宾部Forest Springs Premier Lounge 尊尚贵宾廊Champions Lounge 锦标廊Business Centre 商务中心Tao Yuan Restaurant 桃源春晓 Mlange

30、 米兰餐厅1st FloorFlorist 花店Golf Reception 高球前台Locker Room更衣室Room type 房型Pro shop专卖店Grande Deluxe Room 高级豪华客房World Kitchen千树里Grande Executive Room 高级行政客房World Cup lounge 世界杯廊Grande Premiere Room 高级尊尚客房2nd FloorGrande Premiere Suite 高级尊尚套房Maple room 枫雅颂 Presidential Suite 总统套房Willow Room 杨柳青Pine Room 松柏绿Cherry Room 桃李盛Goodwill Lounge 友好廊Lakeview Lounge 湖景廊3rd FloorBanquet Hall 宴会厅 Grand Ball Room 正阳厅 8