销售部门职位描述中英文对照.doc

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1、职位描述:Mission: - Offering technical repair service to customers, supporting and coaching distributors technical service. Maintenance and installation support of instruments at the customer sites, Update of Systems-Software, Trouble shooting and complaint handling aligned with customer needs. Ensuring

2、 the efficiency and timeliness, working to optimize costs, turnaround time and quality to ensure long term customer satisfaction by coordinating distributors.为客户提供维修、保养、安装仪器、更新系统软件的技术服务。对代理商进行技术支持和指导。 根据客户需要处理解决客户投诉。与代理商一起协作确保及时有效地以最经济的方式和完善的品质来保证长期的客户满意度。Contacts: - Internal: Sales, Customer Servic

3、e Manager and Team Leader, and other sales and commercial staff mainly. - External: Distributors and key Accounts etc.Tasks: 1. Efficient and effective installation and maintenance in the field, Following up and solving technical incidents on the instruments, uninstalling and decontaminating instrum

4、ents, monitoring expenses and local spare parts usage. 及时有效的安装，保养所在区域的仪器，跟踪和解决仪器的技术问题。仪器的拆卸与消毒，控制维修成本和管理当地零配件库。 2. Solving the problem by Telephone if possible, and feeding solutions back to the Hotline. Fixing incidents with optimized costs and quality for the customer, including during weekend and

5、 public holiday shifts. 通过电话解决客户问题并将解决办法反馈给热线中心。在任何时间内以最经济和最优的品质解决客户的问题。 3. Educating and Train customer: 教育和培训客户 4. Operation and recording by following Field Service SOP/EHS，Centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录，对技术文件的存档管理。 5. Keeping abreast

6、 with technological developments 不断寻求技术上的同步与发展 6. Good cooperation with distributors 与代理商良好的沟通协调 7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍，推广试剂项目。 8. Teamwork and encouraging others to adopt best practices also 有效的团队工作， 分享经验。 9. Other marketing or rel

7、ated projects or tasks assigned by supervisor or company. 其它上级或公司指派的项目或任务。Knowledge: 1. A degree in medical engineering, mechanics or related majors. Experience in medical device industry, with diagnostics experience a plus. 2. Effective communication skills both written and verbal 3. Is highly comp

8、uter literate with good experience in using Microsoft Office applications 4. Has a thorough knowledge of Company Procedures and Policies 5. Good understanding of the Financial system operated within the company 6. A broad based knowledge of the products within the In-Vitro Diagnostics industry 7. Re

9、levant and demonstrable knowledge of the market in which MED Dx operates Experiences: 1. Good experience in Service within diagnositcs industry. Adequate knowledge about diagnostics products and its major feastures, applications and advantages. Excellent project management experience and proven succ

10、ess record. 2. Medical engineering, mechanics, diagnostics or relevant functions. 3. Good cooperation and coordination abilities. Excel under pressure. 4. Good language skills incl. Chinese and English. Can work well with staff and customers from diversifed backgrounds.Capabilities: - Communication

11、Skills - Team player - Analytics - Result and quality orientation - Learning - Business competence - Strategic judgment - Customer Focus职位描述:Mission of Function 1. Provide high-end service support to field customer service staff and customers. Ensuring the correctness and effectiveness of technical

12、and scientific information to internal staff ,distributors and customers . 2. Deliver training courses to the participants according to the training plan. Contacts (internal /external) : - Internal: Customer Service(National)/ Education Manager, regional service team, and other sales and commercial

13、staff mainly - External: Customers and distributors Tasks: 1. Provide accurate, timely and lastest service information, advice, and assistance regarding the organizations products and services to customers and field service staff to improve the organizations customer satisfactions. 2. Provide servic

14、e support to the field service specialists when they encounter difficulties. 3. Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate. 4. Providing introduction of new

15、tests and instruments to promote reagents. 5. Teamwork and encouraging others to adopt best practices, supporting bidding. 6. Communicate with team timely for the company updates. 7. Deliver training according to the training schedule. 8. Other related projects or tasks assigned by supervisor or com

16、pany. Knowledges: 1. At least 5 years in medical device service. A degree in Technology (Medical Technology), laboratory Medical. Immunochemistry, Microbiology, Clinical Chemistry, Diagnostic is prefered. 2. The abillty to provide leadership in many situations and with using different communication

17、methods both remotely and face to face. 3. Effective communication skills both written and verbal. 4. Is highly computer literate with good experience in using Microsoft Office applications. 5. Has a thorough knowledge of Company Procedures and Policies. 6. Good understanding of the Financial system

18、 operated within the company. 7. A broad based knowledge of the products within the In-Vitro Diagnostics industry. 8. Relevant and demonstrable knowledge of the market in which MED Dx operates. Experience: 1. Good experience in service within diagnositcs industry. Adequate knowledge about diagnostic

19、s products and its major feastures, applications and advantages. Good project management experience and proven success record. 2. service development or relevant functions. 3. Good cooperation and coordination abilities. Excel under pressure. 4. Good language skills incl. Chinese and English. Can wo

20、rk well with staff and customers from diversifed international and domestic backgrounds。Mission: Providing the technical support for all products to customer. To support to reach the annual sales and EBIT target for responsible territory. Ensuring the efficiency of technical and scientific informati

21、on to distributors and customers and partly the after sales service to make sure that customer needs are covered timely and correctly 负责向客户提供产品的技术支持。支持达成所在区域的年销售额和利润增长目标。确保向代理商和客户提供的技术信息的有效性，以及提供售后服务，能及时、准确地满足客户的需求。Responsibilities: 1.Efficient and effective completion of instrument installations at

22、 customer sites.有效的完成客户的仪器安装工作 2.Carry out troubleshooting and complaint handling, fixing incidents with optimized costs and quality.发现并解决客户的问题，采取正确的行动满足客户的需求。在任何时间内以最经济和最优的品质解决客户的问题 3.Ensure that all customers are adequately trained on instrumentation. Ensure that customer software is updated timel

23、y if new software versions are released permanently improving the quality of our services. 确保所有的客户能参加公司仪器使用的培训。如果公司有了新版软件，能确保客户软件的及时更新。一直不断地改进我们的服务质量。 4.Operation and recording by following Field Service SOP/EHS, centralizing and archiving technicaldocumentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程

24、操作和记录，对技术文件的存档管理5.Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate. 参加相关的会议和研讨会紧跟实验室相关技术的发展，掌握客户实验室的技术知识 6.Good cooperation with distributors. 与代理商良好的沟通协调 7.Provid

25、ing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍，推广试剂项目。 8.Teamwork and encouraging others to adopt best practices, supporting bidding. 团队合作， 分享经验, 支持招标。Competencies: 1.A degree in Technology (Medical Technology), laboratory Medical, major in Immunochemistry, Microbi

26、ology, Clinical Chemistry, Diagnostics. 2.Effective communication skills both written and verbal 3.Is highly computer literate with good experience in using Microsoft Office applications 4.Has a thorough knowledge of Company Procedures and Policies 5.Good understanding of the Financial system operated within the company 6.A broad based knowledge of the products within the In-Vitro Diagnostics industry 7.Relevant and demonstrable knowledge of the market in which MED Dx operates