酒店客房宾客入住指南手册指引资料 星级酒店 服务指南P13.doc

《酒店客房宾客入住指南手册指引资料 星级酒店 服务指南P13.doc》由会员分享，可在线阅读，更多相关《酒店客房宾客入住指南手册指引资料 星级酒店 服务指南P13.doc（13页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、服务指南 SERVICE Guide 酒店服务 电话HOTEL SERVICE Dial大堂副理 3208Assistant Manager 宴会 3808 Banquet Service接待部 3028Concierge客房部 3688Housekeeping询问处 3028Information洗衣服务 3688Laundry Service市内电话 “9”Local Call长途电话 “90”Long Distance D.D.D./I.D.D.失物招领 3688Lost &Found留言 3028Message订房服务 3138Reservation电话唤醒服务 3288Wake-up

2、 Call叫醒服务 3288Morning call如需要叫醒服务，请与酒店接线生联系，请拨“ 3688 ”。Please contact operator please dial Ext“3688”。保险箱 3028SAFETY DEPOSIT BOXES总台设有免费保险箱，请将现金、贵重物品寄存总台。如发生丢失本酒店概不负责。 Do not leave money or valuable items in your room. The hotel dose not accept responsibility for the loses of cash or valuable in a gu

3、est room. Safety Deposit Box are available to hotel guest free of charge in Lobby. 门匙本酒店使用电脑感应智能锁系统。该系统将自动设置使用时间及开启记录，以确保安全。切勿留放门匙在房内，更不可随便交给别人。如有任何问题请与大堂副理查询。请拨“3208”。We use IC System. Using time is automatically set and opening record is made at the same time. Do not leave hotel key in your room o

4、r in the door. Do not give your key to others. For any question please contact out Assistant Manager at Ext “3208 ”。For assistance.送餐服务 3808ROOM SERVICE如需提供送餐服务，请拨“3808”。Available 24 hours， please dial Ext.“3808”。擦鞋服务 3688Shoeshine service如需要擦鞋，请通知客房服务中心，请拨“3688”。Please place your shoes inside the s

5、hoebasket and call housekeeping, Please dial Ext.“3688”.访客 3028VISITORS如没有住客担保，外来访客不容许进入酒店客房楼层。所有访客必须在晚上十一点半前离开。并需办理来访登记。It is the hotel security policy, that all visitors should be registered and leave rooms before 23:30hrs.请勿打扰 3208 DO NOT DISTURD当阁下需要清静时，可将“请勿打扰”开关按下，也可通知接线生不要转接电话入房。请拨“3208”。If y

6、ou do not wish to be disturbed, simple press the switch of “Do Not Disturb”, and ask the operator to hold all calls, Please dial Ext.“3208 ”.伤残人士服务3208DISABLED PERSON可供应轮椅及残疾人房给予伤残人士使用，如有需要，请与大堂副理联系，请拨“ 3208“.We offer wheel chair and deluxe handicraft room for disabled person, Please contact the Ass

7、istant Manager at the lobby, Please dial Ext.“3208 ”.车辆租凭服务3028CAR HIRE如需租用小汽车，旅游巴士，请与前厅部联系，请拨“3028”.We provide tourist coach and limousine for hire. For further information, Please dial Ext.“3028”.询问处 3028INFORMATION阁下在酒店逗留期间，如有任何问题可向询问处查询，请拨“3028”.For any question, Please do not hesitate to contac

8、t the information Desk, please dial Ext.“3028 ”.前厅服务预订3028Reservation免费预订电话3138Free Call酒店热线号码77799888Hotline订房传真77714655Fax 所有预订房间保留至当日18：00或客人预定时间内。All reserved rooms are retained till 18:00大堂副理/Assistant Manager in the Lobby提供各种帮助320824 hours on duty. Willing to help your with any problem.总台/Rece

9、ption/3028接待服务 Check In 退房服务 Check out 贵重物品寄存 Safe for Valuables 无烟客房 Non Smoke Guestroom 问询服务 Inquiry 豪华汽车出租 Lease of Deluxe Car 留言服务 Message Service 礼宾部/Concierge Dept/ 3028打包服务 Packing Service行李服务 Luggage Service雨具服务 Umbrella Supply Service商务中心/Business Center/3828传真机出租 Lease of Fax Machine 票务预订

10、Tiket booking传真服务 Fax Service打字服务 Typing Service复印服务 Photocopy 客房服务HOUSEKEEPING阁下如需要额外枕头，毛毯或房间其他物品，请与客房中心联系，请拨“ 3688 ”.For extra pillow, blanket or any other additional supplies, Please contact the Housekeeping please dial Ext.“3688”.冰块供应 3688ICE CUBE本酒店备有冰块，供宾客所需，请与客房部联系，请拨“3688”.If you need Ice Cu

11、be, Please contact the Housekeeping please dial Ext“3688”电脑出租 3688 Lease of Computer.国际国内直通电话3688IDD&D.D.D.CALLS为贵宾之使，本酒店各客房均安装有国际国内直拨电话。详情请查阅电话指南或向酒店接线生查询，请拨“3688 ”.The hotel provides I.D.D. Telephone service. For further details, please refer to the telephone direction or contact the hotel operato

12、r at“ ”。湿洗干洗及烫衣服务3688LAUNDRY/DRYCLEANING/PRESSING洗衣袋和价目表放在抽屉内，所有衣物在十时前收，并可于当日取回。如需特快服务，可向客房中心和房间服务员查询，请拨“ 3688 ”.Ltems received berore 10:00am.Will be returned at the same day.Laundry bags and price list are available inside the drawer. For express service, please contact the hotel operator at “ 368

13、8 ”.失物招领 3688LOST AND FOUND酒店对遗失的易坏物品保留三天，其他物品将保留三个月以待认领，酒店保留绝对权力处理逾期未领取的物件。如需要协助请与客房中心联系，请拨“3688”.Lost and found items will be kept by the hotel for a period of three moths. perishable items will be retained for 3 days only. The hotel reserves the absolute right to dispose off the item if it is not

14、 claimed within this period. Please call our housekeeping for assistant.犬只宠物 3688PETS.0为确保宾客之安全一切犬只动物不得携进酒店Pets are not allowed within the hotei premises.会议服务3688Meeting Service酒店拥有大型会议厅2个，中小型会议室4个，分别位于酒店17楼和负2楼，功能完善、装修现代时尚，可同时承接150人以上的2个会议。餐饮服务Food & Beverage service蒋八酒家3808餐厅（蒋八酒家）拥有二十余年之经营之道的武隆“蒋

15、八酒家”，整体迁至酒店二、三楼。设有豪华大厅1个，豪华包间16个，装修典雅，环境舒适，可同时容纳500余人就餐。“蒋八酒家”凭借多年之经营理念，悉心钻研，博采众长，重调制而不轻营养，讲技法而不图虚荣，以其烹饪富有地方特色之菜肴见长。在此基础上，特邀川、渝、粤名师主理高档菜肴，令酒家独领风骚，更上一层楼。位于酒店二楼和三楼，主要经营中高档川粤菜及地方特色菜。Jiang Ba Restaurant大堂吧 3378Lobby Bar大堂吧位于大厅一楼，为宾客提供各种饮料酒水。夜总会位于酒店负一楼的夜总会，设备先进、装修高雅，是您休闲娱乐的理想场所。茶艺馆茶艺馆（从酒店六楼可进入），古朴典雅，特色鲜明

16、，玲珑精巧的茶具，清香浓郁的香茗，令您百思难忘。安全保险设施 SAFETY&SECURITY 酒店具有完善的消防及防火监测系统. 以防万一,请参阅房间门后的消防疏散图以留意防火通道的位置。 酒店将时刻执行一切预防措施,以保证贵客的安全.The hotel is fully equipped with sophisticated fire prevention and detection systems. Please study the fire escape plan mounted on your room door as a precautionary measure. The Mana

17、gement assures you that every precaution is constantly made to ensure your Safety at all times.酒店由保安人员定时巡逻. 若在楼层发现可疑人员请与大堂副理联系.The hotel is patrolled regularly by our security personnel, Please call the Guest asistant Manager should you notice any suspicious persons loitering on your floor.请留意各防火通道位

18、置,万一有火情或浓烟时,请保持冷静并疏散至就近的防火通道. 在紧急情况下,不要使用电梯.Please observe the location of fire exits. In the unlikely event of fire or smoke, stay calm and proceed to the nearest exit. Do not use elevators in case of fire. 于公众场所,游览胜地或购物时,切记小心个人财物.Do keep a close eye on your property in public areas when enjoying l

19、ocal sights or shopping.酒店员工都穿着制服及配带铭牌,请认清酒店人员后才准进入您客房内. Allow only authorized hotel staff to enter your room. All hotel employees wear uniforms with name tags. 保险箱设在大厅前台收银处.本酒店对任何财务的遗失概不负责. Safe Deposit boxes are available at the Front Desk. The hotel is not responsible for the loss of money or val

20、uables, Placed in you room. 当阁下需要清静时,请将开关按下,并通知接线生不要转接电话入房,请拨“3688”. If you do not wish to be disturbed, simple press the switch of “Do Not Disturb, and ask the operator to hold all calls.“ Please dial “3688”. 由于安全原因，访客请于十二时前离开，住宿访客必须先行登记。 In the interest of hotel security, visitors should leave gue

21、st rooms by 12:00P.m. Visitor staying overnight be registered at the reception.酒店拥有应急照明设施火警疏散示意图贴在房门后，红点标明房间位置，红色箭头指明了离消防通道最后的路径。如遇火警，请勿使用电梯。如需详细了解，请与对客服务中心联系。为了安全起见客房不得使用明火，如有疑问请与对客服务中心联系。如需临时电源，请与对客服务中心联系，酒店将派专业人员为您解决。请勿躺在床上吸烟，切勿随便乱扔烟头或火柴梗。The hotel is equipped with lighting facilities for emergen

22、cy, Fire Alarm Evacuate Map is available on the back of the door. Red point indicates room position, red arrow indicates the nearest path to fire fighting access.Do not take elevator in case of fire alarm. Contact Service Denter for details.Do not use open fire in the room. Contact Service Center fo

23、r any inquiry.Do not use open fire in the room. Contact Service Center for an inquiry.Contact Service center for temporary power supply.Do not smoke in bed; do not litter cigarette ends or match sticks.尊敬的客人，为了你和他人的人身安全，当您在入住客房时请务必认真阅读须知，在您住店期间如遇安全问题，它会给您帮助。Dear guests：For the sake of your safety, p

24、lease read this Service Guide carefully, it will help you during your stay in the hotel.访客为了保障您的安全，请不要将陌生人带入房间，所有未登记住客请于晚间11：30时以前离开客房，保安人员会不间断巡视楼层，如有疑问请与对客服务中心联系。VisitorFor sake of safety, do not take strangers into your room. Visitor not registered shall leave guestroom before 23:30. Safeguard wil

25、l inspect all the floors. Contact Service Center for any inquiry.允许进入在允许任何人进入房间前，请先使用门上观察器进行确认后开门。如有可疑人员敲门，请与对客服务中心(3688)联系。AccessGuests shall identify visitors via cats-eye before opening the door. Contact Service Center for identifying any doubtful visitor.门锁及匙卡当您外出时，务必检查门锁是否锁好，并妥善保管匙卡。当您休息时，请将门锁反

26、锁。如有疑问请与对客服务中心(3688)联系。Lock & key cardLock the door and take care of key card while going out the Lock the door while having a rest. Contact Service Center for any inquiry.请妥善保管匙卡，如有遗失请立即与大堂副理(3208)联系，酒店不承担因匙卡遗失所造成的一切损失。Take good care of key card. Contact Assistant Manager if losing it .The hotel be

27、ars on response-bility for any loss caused by missing key card.急救及紧急事件如需急救或发生紧急事件，请与对客服务中心(3688)或大堂副理(3208)联系。First-Aid & EmergenciesContact Service Center or Assistant Manager of Lobby case of first-aid or emergencies.宠物及危险品3208请勿将宠物及危险品（易燃、易爆、易腐物品）带入饭店。如有需要请与大堂副理联系“ 3208”。Do not bring pets or dang

28、erous articles(Inflammable, Explosive and Corrosive Aricles)保险柜3208Safe box 请将您的现金，重要文件及贵重物品，寄存总台，我们为您提供免费保险箱，如有需要请与总台联系。重要文件及贵重物品，请存放于酒店免费保险箱，防止丢失。To save valnable matenial could be handled by neceptionist, hotel would have on responsible for losing any valuable things in your room contact Assistan

29、t Manager商务中心 BUSINESS CENTER 位置：酒店一楼LOCATION:电话：3248EXT:营业时间：8：0017：30OPENS DAILY FROM:8：0017：30为住店客提供传真、复印、打印、邮递服务、预定飞机、火车票、国内酒店预定，个人电脑出租，为您提供方便。Providing busy international travelers with an “office away form the office “. Our Business Center provides professional secretarial services, facsimile,

30、 photocopying, office for rent, conference facilities and equipment, courier and personal computer rental for your convenience and comfort.复印COPYING提供复印、校对和装订服务。Provide photocopy ,collating and binding services,邮寄COURIER SERVICE提供邮寄服务。Worldwide and local express delivery is available.传真FACSIMILE全球范围

31、即时传真。Prompt facsimile to destinations all over the world can be sent form the Business Center.电话指南 TELEPHONE DIRECTORY 简介Introduction您房间的电话已设有国际与国内直拨电话服务，如需开通请拨“3688”.Domestic Direct Dialing(DDD)and International Direct Dialing(IDD)are available on your room telephone.房间直拨Room to Room Calls请拨房间号码。Pl

32、ease touch followed by the room number.如何直拨国内电话How to make a local call1、拿起话筒，听到拨号音后再开始拨号.1. Commence dialing only after you hear the dial tone.2、先拨“9 ”.2. Dial “9 ”.3、然后拨“ ”.3. Dial“ ”.4、接着拨地区编码。4. Follow with area coda of city required.5、再拨对方电话号码.5. Dial the telephone number of called party.当您拨完号码

33、后，或需要等待10秒电话方能接通。There may be a waiting period of up to 10 seconds before you line is connected.为了避免拨错号码，请写下您想拨的国内电话号码。、It is advisable to write down the complete number before dialing to avoid errors.通话完毕，请一定将电话挂好。After completing your call, please replace the handset securely on the telephone set.

34、如何直拨国际电话How to make an International Dial (DDD)call1、拿起话筒，听到拨号音后再开始拨号。1. Commence dialing only after you hear the dial tone.2、先拨“9 ”。2. Dial “9 ”。3、然后拨“ ”。3. Dial “ ”。4、接着拨国家编码。4. Follow with the Country Code.5、再拨地区骗码。5. Follow with Area Code.6、最后拨对方电话号码。6. Dial the telephone number of called party.

35、您需知的区域国家编码，若不在本册内，请拨“3688 ”向总机询问请注意，某些区域国家是没有国家国际直拨电话服务的。If you are unable to locate the area code for the city or country you require. Please Dial “3688” for Operator assistance. Please note that some countries may not have I DD access. 为确保贵宾之安全，一切犬只宠物不得失携进酒店。Pets are not allowed within the hotel premises.房间维修 ROOM MAINTENANCE较小的维修工程，请拨“ ”.For minor repairs and maintenance requirement, Please contact housekeeping please dial Ext.“ “.SMOKE MASK/EMERGENCY SWITCHThe Smoke Mask and Emergency Switch are prepared for emergency use only. 13