餐厅员工实操培训管理资料国际酒店餐饮部宴会服务手册International Hotel Banquet SERVICE SOP-BQT-0032 - Setting up an OHP布置胶片投影机.doc

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1、国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序SETTING UP AN OVERHEAD PROJECTOR布置胶片投影机Task Number:BQT-0032Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: I expect that is overhead projectors se

2、t up correctly by knowledgeable staff.我希望胶片投影机由专业的员工正确地安装好Time to Train: 20minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers 回答: 1. To ensure the slide projector is working properly确保胶片投影仪能正确地使用2. To ensure the staff is knowledgeable on how to set it up确保员工有足够的安装它

3、的知识3. To ensure the set up is done fast and safely. 确保安装快速和安全WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Bring in the overhead projector 拿到胶片幻灯机Select an AV trolley from the AV store.到音控库房挑选一部音响推车Why should you use a trolley? 为什么你要使用推车？2) Prepare screen准备屏幕Pull down the build in scre

4、en or either set up portable screen.降下固定好屏幕或者固定好活动屏幕Check with the guest the preferred location.同客人确定安放屏幕的地方Why should you check the preferred location? 为什么你要确认安放屏幕的地方3) Tape the cords粘电线Tape the cable to the floor with masking tape.用遮蔽胶带将电线粘在地上Why should you tape the cord? 为什么你要粘电线？4) Switch on the

5、 power接通电源Switch on the power to check if it is working properly and point the projection to the screen and ensure it is in the middle.接通电源后检查是否工作正常是否投射到屏幕并确保投射到屏幕正中Ensure that there are 2 bulbs in the slide projector and it is in working condition.确保有2个灯泡在胶片幻灯机内并工作正常Why do you switch on the power?

6、为什么你要接通电源？Why should there be two bulbs in the slide projector?为什么要有2个灯泡在胶片幻灯机内？5) Assist the guest协助客人Check with the guests on satisfaction.调试到让客人满意Why should you check guests satisfaction?为什么要调试到让客人满意？Summary questions:总结1. Why should you use a trolley?2. Why should you check the preferred locatio

7、n?3. Why should you tape the cord?4. Why do you switch on the power?5. Why should there be two bulbs in the overhead projector?6. Why should you check guests satisfaction?Now ask the trainee to practice the task from start to end to test competency. -酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家