餐厅员工实操培训管理资料国际酒店餐饮部宴会服务手册International Hotel Banquet SERVICE SOP-BQT-0026 - Back of House Maintenance - Pantry and Storeroom后勤维护 库房&备餐间.doc

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1、国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序BACK OF HOUSE MAINTENANCE STOREROOM & PANTRY后勤维护 - 库房&备餐间Task Number:BQT-0026Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: I expect that items a

2、nd materials are delivered fast and efficient when requested. I also expect them to be clean and in good working order.我希望那些原料和设备在需要的时候能够有效率地快地获得.我也希望他们是干净的和能够工作正常Time to Train: 10 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers 回答: 1. To ensure storerooms are p

3、roperly maintained确保库房适当地维护2. To ensure equipment is not damaged during storage确保设备在库房里是没有损坏的3. To ensure equipment can be found fast when guests requests确保设备在客人需要时能快速地拿到WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Location of items in store-room and pantry 设备在库房和备餐间的位置Each item must

4、be stored in its own location. 每一项设备都要存储在它自己的位置Store room should have two areas; one for larger pieces of equipment like tables and stages, etc and one area for smaller items like pencils, pads, linen, etc.库房需要分成两块地方;一块用来放置大型设备例如桌子和舞台等,另一块用来放置一些小的物品例如铅笔,垫子,布草等Fast moving items should be placed in th

5、e front in easy reach.经常使用的物品要放置在前面部分使它容易拿到Why should each item have a fixed location? 为什么每一项物品都要有固定的位置?Why should there be two areas? 为什么这里要有两个位置?Why should fast moving items be placed in the front? 为什么经常使用的物品要放置在前面?2) Adopt and in and out policy 制订进出的规定Return to its correct location DO NOT PUT IT

6、ANYWHERE ELSE. 归还设备到它自己的位置,不得随意乱放Why keep items on it correct location? 为什么要把设备放到它自己的位置? Why dont you let items lie around? 为什么不能让乱放设备随意?3) Tidiness and cleanliness 干净整洁Items must be stored in the correct location and neatly organized.物品必须在它们正确的位置整齐、有序地摆放 i.e. Table cloths in neat piles as per size.

7、Meeting pads in neat piles.也就是说台布要按照尺寸的不同来堆积，会议垫也要堆积起来Why should you have an area for repair, etc? 为什么你需要一个整理的位置，等等？Establish area for repair and cleaning. 设立一个整理和清洁区域 Cleaning schedule to be in place; one for regularly cleaning and re-organizing and one for a larger cleaning & maintenance.制订整理时间表；一

8、个是日常的、有规律的清洁和整理另一个为大扫除&大型整理、清洁Why should there be schedules in place? 为什么这里要制订一个时间表？4) Golden rules 黄金法则No rubbish bins不能有垃圾箱No storage at any fire escapes不能在消防出口堆放设备和物品Why no garbage bins?为什么不能有垃圾箱？Why no storage at fire exits?为什么不能在消防出口堆放设备和物品Summary questions:总结1. Why should each item have a fixe

9、d location?2. Why should there be two areas?3. Why should fast moving items be placed in the front?4. Why keep items on it correct location?5. Why dont you let items lie around?6. Why should you have an area for repair, etc?7. Why should there be schedules in place?8. Why no garbage bins?9. Why no storage at fire exits?10.Now ask the trainee to practice the task from start to end to test competency.-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家