国际酒店前厅礼宾部行李服务International Hotel Front office Bell SFO046-影印服务Photocopy Service.doc

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1、国际酒店前厅礼宾部行李服务International Hotel Front office Bell Service SOP-礼宾部Bell Service国际酒店礼宾部标准程序手册International Hotel Concierge Standard Manual国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确

2、保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。STANDARD OPERATION PROCEDURE 标准操作程序Policy No.文件编号: FO046Department: Front OfficeSection: Business CenterPrepared by 编制人:Signature 签名: Issued by 签发人:Signature:GM approval总经理批准:Signature:Effective Date 生效日期: Supersedes 替代:Distribution

3、分发: SOPPhotocopy ServicePurposeBusiness Center staff always help guest with the requestPROCEDURE1. Upon receiving the request, the number of copies and how they should be sorted out must be reconfirmed with guest.2. A charge voucher is written up and charge involved is explained to guest.3. Make the

4、 necessary copies.4. Provide binding service upon request.5. Complete the charge voucher and pass over to Front Office Cashier for charge posting.6. Return the original and copies to guest either in person or through the Reception & Information Desk.7. In case cash upon the completion of the service settles that payment, the cash and voucher should be passed over to Front Desk Cashier immediately.8. Log details in Business Center Control Sheet.-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家