国际酒店前厅前台操作程序手册-SOP Rec 63 Handling Late Check – Out Requests.doc

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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: ReceptionistTASK NO任务编号: 63TASK: Handling Late Check Out Requests (Page 1 of 1)EQUIPMENT REQUIRED设备要求设备要求: WHAT TO DO要做什么

2、要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么Receive late check out request from guest.Ask the guest name and room number.Advise guest of usual check out time.Late check out after 18:00pm will be charged a full day charge.Late check out request during high occupancy refer to Assistant Manager / Reception M

3、anager.Key in Instruction Field that late out is chargeable or free.Key in check out time.So guest is aware of the usual check out time.May not be possible if rooms are not available.Remind the receptionist who do the check out.PREPARED BY编写人: APPROVED BY批准:DESIGNATION名称:Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP