国际酒店前厅前台操作程序手册-SOP Rec 61 Express check out procedure.doc

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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: Receptionist TASK NO任务编号: 61TASK: Express check out procedure (Page 1of 1) EQUIPMENT REQUIRED设备要求: FidelioWHAT TO DO要做什么H

2、OW TO DO如何去做WHY为什么 Open ECO box to get ECO folder. Sign out the ECO key on the logbookCheck out the guest from the computer systemSettle bill with EDC machineStamp on the voucher of credit cardFile Send one copy of guests bill folio to guest.Pass Room reservation form to Reservation DEPARTMENT部门Afte

3、r receiving the ECO folder, guest will read it and sign if they want the ECO. And the drop the ECO folder into ECO box. Every morning, Front desk Supervisor should open ECO box and get ECO folder. Open ECO box at every half hour interval from 6:00am till 10:00am. Then onwards till 24:00hrs at every

4、one hour interval.Every time when the key of ECO box is taken out, it should be signed on the ECO key sign out logbookAfter getting the ECO folder, check out guest from the computer system. Manually key in the guests credit card number into EDC machine to settle the bill. Once the credit card vouche

5、r is printed out from EDC machine, stamp on all copies of voucher with words“Signature On File”. Attach ECO slip, guest bill folio, credit card voucher, registration card and all guests checks signed by guest at outlets together and kept in receptionists drawer. At the end of shift, pass to Account

6、DEPARTMENT部门.According to guests request and address or fax number left by guest, mail or fax one finalized guests bill folio copy to guest If guest has filled in the Room reservation request form, pass it to Reservation DEPARTMENT部门Grasp check out room status immediately. Record who and when open t

7、he ECO box.Check out guest immediately as soon as getting the ECO folder to update room status.For claiming money from the bankAll material of guest are needed for claiming money from the bank.Meet guests request.Meet guests request.PREPARED BY编写人: APPROVED BY批准DESIGNATION名称Front Office Manager前厅经理SIGNATURE/DATE签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP