餐厅员工实操培训管理资料国际酒店餐饮部宴会服务手册International Hotel Banquet SERVICE SOP-BQT-0011 - Set up Classroom Style课桌式的摆放.doc

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1、国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序SET UP A CLASSROOM STYLE课桌式的摆放Task Number: BQT-0011Department: F&B BanquetingDate Issued: Nov.2007Guest Expectation: I expect a classroom style set up in a proper a

2、nd consistent way with clean and balanced tables and the correct table top items.我希望课桌式的布置是固定的一致的模式。桌子要是平稳和干净的，有着正确的桌面的布置Time to Train: 30 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers 回答: 1. To maximize guests satisfaction可以满足客人的最大期望值2. To ensure that classro

3、om style set ups are set up consistently确保课桌式布置是固定的模式3. To ensure the right utensils are used确保使用正确的器具WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Lay out an IBM table (International size: 183cm x46cm) 打开会议桌 （国际尺寸：183cm x46cm）Lay out the number of tables required according to the floo

4、r plan and centralize them.按照平面图的要求数量，集中、布置好会议桌Lay out the remaining row by leaving 3 feet gap in between the row.在布置时行与行之间要有3英尺的距离Gap between rows must be even.行与行之间的距离要是等距的The center aisle must be 3 feet away. 中央的过道必须要有3英尺的距离 Why do you lay our according the floor plan?为什么你要按照平面图来布置？ Why should th

5、e gaps be even?为什么行与行之间要是等距的？2) Lay the felt cloth (Depending of the hotels standard, some hotels use not cloth) 铺台呢 （依据酒店的标准来，有些酒店不 用）Lay the green felt and skirting it with a clip.在桌上铺好台呢围上带台裙夹的台裙 The skirting must be without stains and holes.台裙一定不能有污渍和洞Why should the skirting be without stains an

6、d holes?为什么台裙一定不能有污渍和洞？3) Put down the chair 摆放椅子Place 3 chairs per table, unless especially request by the guest and the chair must spread evenly.每张桌摆放3张椅子，除非客人有特殊要求，椅子要摆放均匀Why 3 chairs per table?为什么是每张桌是3张椅子？4) Set table top setting 桌面布置Set leather pad, pencil tray on the left hand side of the pad

7、 and the glass/water tray on the top of the pad for each delegate. 在每位客人的位置上放置一个皮质的垫子，铅笔在垫子上的左边，杯子/水瓶在垫子的顶端Add one pencil in the tray and a writing pad or 4 sheets of paper on the leather writing pad.增加一支铅笔和4页的白纸或者书写纸在皮质的垫子里Pad / pencil must be in the center of the chair and the glass must be free o

8、f spots.垫子/铅笔必须正对椅子的正中，杯子一定不能有污渍Place clean glass, bottle of water and 3 different mints/sweets in the top tray.在顶端的盘子里要放置干净的杯子，瓶装水和3种不同的薄荷糖/糖果Why is the pencil tray on the left?为什么铅笔盘要放在左边？Why do you add the writing pad or paper on the leather pad?为什么在皮垫子上要增加书写纸或者白纸？Why should the pad be in the cen

9、ter of the chair?为什么垫子要正对着椅子的正中？Why should the glass be clean?为什么杯子要是干净的？Why do we use 3 different mints/sweets?为什么我们要使用3种不同的薄荷糖/糖果5) Check the alignment 对齐The table and all of the things set on the table must be straight, when viewing them from the back of the classroom.当在课桌式的后面检查时，桌子和所有桌面上布置的东西必须是

10、对齐的How is the best way to check if the tables are straight?检查桌子是否对齐的最佳方法是什么？Summary questions:总结1. Why do you lay our according the floor plan?2. Why should the gaps be even?3. Why should the skirting be without stains and holes?4. Why 3 chairs per table?5. Why is the pencil tray on the left?6. Why

11、do you add the writing pad or paper on the leather pad?7. Why should the pad be in the center of the chair?8. Why should the glass be clean?9. Why do we use 3 different mints/sweets?10. How is the best way to check if the tables are straight?Now ask the trainee to practice the task from start to end to test competency. PHOTO INDEX #01 -酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家