国际酒店前厅部预订收益管理-Reservation&Revenue Management-SOP-EO-RM-08 STARCHOICE.doc

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1、国际酒店预订收益管理-Reservation&Revenue Management前厅部Front Office国际酒店预订收益管理Reservation&Revenue Management SOP国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导

2、。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。Standard Operating Procedure标准操作程序SOP Title标题:STARCHOICEDepartment(s)部门:EO Revenue ManagementApplied to:Reservation Agent / Revenue Manager / Sales ManagerBrand standard ref品牌标准参考.NILReference No参考标准:SOP-EO-RM-08Effective date有效日期:SOP Author作者:SOP approved by批准者:Manage

3、r of Revenue Management收益管理经理General Manager总经理StandardThe Starchoice program is designed to build loyalty from the corporate bookers who book accommodation for their companys travelers. Starchoice builds unrivalled loyalty in corporate business destinations. The program offers a point scheme, in a

4、different currency to SPG points, that can be redeemed for hotel stays and transferred to our airline partners. Starchoice is not offered to bookers from the travel industry to ensure no overlap between points issuance and commission.Procedure1. When receiving a booking from Starchoice member at fir

5、st time, obtain necessary information including:- Starchoice Membership Card Number- Starchoice Member name- Starchoice Member company- Starchoice Member business email address- A hard copy of Starchoice Members business card2. Key in Starchoice Membership number into Opera System - More Fields3. Sa

6、les Manager or Starchoice member should inform Reservation Agent about the number every time he/she makes booking.4. Any late delivery of Starchoice memebrship after guest check in will result in no points for Starchoice member.Supporting Documents支持文档NIL-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家