国际酒店前厅前台操作程序手册-SOP Rec 46 Correction procedure.doc

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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: Receptionist TASK NO任务编号: 46TASK: Correction procedure (Page 1of 1)EQUIPMENT REQUIRED设备要求设备要求: Guest bucket/Fidelio work

2、stationWHAT TO DO要做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么Check Prepare supporting. Get approval Fill correction voucher. Signing Post correction in computer.Print bill folio.Check if charge is posted on same day and posted by whom.Prepare supporting well, such as guest check, registration card, lo

3、ng staying guest contract, reservation confirmation e.c.Get approval from guest team leader at least before make any correction.Fill correction voucher clearly and neatly. Especially explain the reason. Supervisor and Front desk receptionist who make correction should sign on correction voucher.Post

4、 correction charge in computer immediately.Print out one bill folio with rebate posted show on it.Attach bill folio, guest registration card and all necessary supporting together and pass to Financial DEPARTMENT部门 after end of shift.Correction can only be made for charge which is posted in same day

5、and posted receptionist is same receptionist who will made correctionAs prove of rebate.Supervisor should control correction, Written explain. Get written approval from manger and future tracing.Avoid forgetting.Reference for Financial DEPARTMENT部门.For Financial DEPARTMENT部门 checkingand filing.PREPARED BY编写人: APPROVED BY批准DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP