中高端商务酒店交流接待英语培训文档资料 职业英语交际手册P50.doc

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1、职业英语交际手册ContentsUnit 1Are you Mr. Johnson from New York?Dialogue 1 (L=Li Hong; M=Mike Johnson)L: Excuse me, are you Mr. Johnson from New York? M: Yes，Im Mike Johnson.L: How do you do?M: How do you do?L: My name is Li Hong. Im from Shanghai Import and Export Co.，Ltd.M: Im very glad to meet you, Miss

2、Li.L: Glad to meet you, too, Mr. Johnson. Our manager asked me to come and meet you.M: Thank you for meeting me.L: Youre welcome. Hope you had a good trip.M: I had a very good flight. By the way, please call me Mike. L: Ok, Mike. And you may call me by my English name, Lily.M: OK, Lily.Dialogue 2(C=

3、Customs officer; B=Businessman)C: May I see your passport, please?B: Here it is.C: Whats the purpose of your visit?B: Business.C: How long will you be staying in China?B: I plan to stay for about one week.C: Where are you going to stay?B: I will stay at the Beijing Hotel.C: How much cash do you have

4、 with you?B: I have about 1,000 dollars.C: Is all your luggage here?B: Yes, a briefcase and a suitcase.C: Would you please open this suitcase?B: Certainly.C: Ok, you can close your suitcase now.B: Thank you.Related Expressions1. Excuse me, (but) are you Mr. Green from London?2. Nice to see you.3. We

5、lcome to China.4. Let me introduce myself.5. Please allow me to introduce myself.6. How was your flight?7. You must be a little tired after a long flight.8. But I will be all right by tomorrow and ready for business.9. Is this your first trip to China?10. Our car is out in the parking lot. Well take

6、 you to your hotel.11. Let me help you with your luggage.12. Your passport, please.13. Are you here on holiday?14. Which country do you come from?15. How long do you expect to be staying in China?16. How many pieces of luggage do you have?17. Do you have anything to declare?18. Let me see your custo

7、ms declaration form, please.19. Do you have dutiable articles?20. Do you have anything other than personal effects?Unit 2What kind of room do you prefer?Dialogue 1(H=Hotel attendant; P=Peter Green)H: Beijing Hotel. May I help you?P: Id like to book a room.H: What kind of room would you prefer?P: A s

8、ingle room. Please.H: How many nights do you wish to stay?P: Three nights, from November 21 to November 23.H: The price for a single room is 1,000 yuan a night.P: That sounds good. Ill take it.H: May I have your name?P: Peter Green.H: Your reservation is confirmed. We look forward to your stay.P: Th

9、ank you very much.Dialogue 2H: Can I help you, sir?P: Id like to check in.H: Do you have a reservation?P: Yes, I booked a room a week ago.H: Your name, please?P: Peter Green.H: Just a minute. Let me check our reservation list.P: All right.H: Yes, Mr. Green. You booked a single room from November 21

10、to November 23. May I see your passport？P: Here you are.H: Please fill in this form.P: Ok.H: How are you going to pay? In cash or by credit card?P: In cash.H: Your room number is 806, and here is the key.P: Thank you.Related Expressions1. Have you made a reservation, sir?2. When will you be arriving

11、?3. Please show me your ID card.4. Please fill in this registration form.5. Does the price include breakfast?6. Here is the room. I hope you like it.7. I want a quiet room. 8. Do you have a better room?9. Do you have a room with a nice view?10. Im the bellman here.11. Do you mind if I put your lugga

12、ge by the wardrobe?12. Where is the dining room?13. Please take this lift to the eighth floor.14. I want to check out.15. Did you enjoy your stay here?16. Here is your bill, sir.17. That comes to 900 yuan.18. Here is the receipt.19. Can you sign here?20. We hope you come again soon.Unit 3 May I have

13、 your order now?Dialogue 1(U=Usher; G=Guest)U: Good evening. Welcome to our restaurant.G: Good evening. Wed like a table for six.U: Do you have a reservation?G: Im afraid not. U: Im sorry, our restaurant is full now. Would you mind waiting for a moment?G: How long do you think well have to wait?U: A

14、bout 15 minutes. You can have a drink and read newspapers in the lounge.G: Thats a good idea.(15 minutes later)U: Excuse me, sir. We have a table for you now.G: Good.U: Your table, sir. Please be seated. Here is the menu. The waiter will be with you in a moment.G: Thank you.Dialogue 2 (W=Waitress; G

15、=Guest)W: Good evening. May I have your order now?G: Yes, could you recommend some special Chinese dishes?W: What type of dishes do you prefer, mild or spicy?G: I dont have any particular taste.W: Id like to suggest you try “Dongjiang Salt-baked Chicken”. Its a Guangdong specialty.G: Ok, Ill take it

16、.W: The broccoli is very nice today. Would you like mixed vegetables?G: Ok, that sounds nice.W: Would you like some soup? Id like to suggest our House Soup.G: What is in the House Soup?W: It has duck, corn and bamboo shoots in it.G: Hm, Ill take that too.W: Would you like something else?G: No, thank

17、s.W: Sir, your dishes will take 15 minutes to prepare. While waiting, would you like something to drink?G: Ok, Ill have Tsingtao Beer.Related Expressions1. Id like to reserve a table for eight.2. This way, please.3. Ill show you to your table.4. Where would you like to sit?5. Id like a table near th

18、e window.6. How about this table?7. Are you expecting anyone?8. We are sorry for the delay.9. Are you ready to order now?10. Which flavor do you prefer?11. I like spicy food.12. Id like some local dishes.13. Whats todays special?14. Our House Special is well-known in the country.15. Its very tasty.1

19、6. Sorry, that dish is sold out.17. This is the complete course.18. Would you like to take the leftovers home?19. May I have the bill, please?20. May I have an invoice?Unit 4Welcome to Wal-Mart!Dialogue 1(S=Store attendant; C=Customer)S: Morning! Welcome to Wal-Mart!C: Morning! Where are the shoppin

20、g carts?S: Just at the entrance.C Thanks a lot.S: Excuse me, madam. You have to check your bags before going in.C: Okay. Is it necessary to leave the digital camera, too?S: No. Please take valuables with you.C: How do I use this locker?S: Put your bag in the box first and then insert a one-yuan coin

21、 into the slot. Take the key with you.C: Gotcha!S: Have a good day!Dialogue 2(S=Store attendant; C=Customer)S: Can I help you, sir?C: Yes, Im at a complete loss. Im looking for tissues.S: Tissues? They are in the Houseware Section, Aisle B.C: Im sorry. Did you say Aisle D?S: I said, “B”.C: Thanks. Y

22、ouve been very helpful.S: My pleasure.C: One more thing, could you tell me which aisle the dog food is in?S: Sorry, we are out of dog food for the moment.C: Do your other stores carry it?S: No, I am sorry theres none in stock.C: When will you get it in?S: Youll need to come back next week.Related Ex

23、pressions1. I need to get something for my sisters birthday. Shes into name brands. Any suggestions?2. Lets stop by Zhongxin Plaza. Some of their dresses might be on sale.3. Anything that particularly appeals to you, madam?4. I am just looking around.5. Your best bet would probably be a supermarket

24、like Carrefour.6. Basket or cart?7. I am out of dish detergent.8. Go along the aisle, and youll be sure to spot it.9. Let me see what youve got.10. How are you paying, credit or debit card?11. Here are your change and receipt.12. Cash or charge, maam?13. This is the express line. Five items or less.

25、14. Are you in line, sir?15. Please wrap it up.16. Could I have a refund on this?17. Its refundable within 15 days if you have the receipt with you.18. Can I have it delivered?19. We offer free delivery within a distance of one kilometer.20. Thanks for dropping by.Unit 5Ive got to mail some urgent d

26、ocumentsDialogue 1(E=Express company clerk; C=Customer)E: Morning! Shunfeng Express. How may I help you?C: Morning! Ive got to mail some urgent documents.E: No problem. We offer 24-hour door-to-door emergency delivery service.C: Would you please pick up the documents in my office?E: Sure. Your addre

27、ss, please.C: Room 508, Science Building, No.1001 Shennan Blvd.E: Ok. We will pick up your documents immediately.C: Can the documents reach our customer in Shenzhen today?E: We guarantee the fastest possible same day delivery within the same city.C: Great! By the way, may I track my mail?E: Certainl

28、y, you can track online through our Website.C: Thats convenient. Thanks a lot.E: Not at all.Dialogue 2(C=Customer; P=Postal clerk)C: Excuse me, is this the right counter to post parcels?P: Yes, right here. What can I do for you?C: I need to send this package by parcel post.P: All right. Is there any

29、thing valuable inside?C: I have enclosed some porcelain.P: They are fragile articles and must be packed in a proper box.C: Ok.P: Let me weigh it now.C: How much does it weigh?P: Three and a half kilograms. Where would you like to send this parcel?C: San Francisco, California. How much does it cost?P

30、: Let me see. The total for airmail is 886 yuan.C: Fine, thanks.P: Okay, sign here and take the receipt. Have a nice day.Related Expressions1. I want to buy some stamps for my collection.2. Id like some miniature sheets and mint stamps in blocks.3. Can I get a postcard here?4. Id like to send this l

31、etter by registered mail.5. I need to have this letter airmailed.6. Is this the right counter for express mail?7. I want to send some commercial papers to New York by express mail.8. Ive got to mail this stuff.9. Where can I get some glue (paste)?10. What is the postal charge?11. Im afraid your lett

32、er is overweight.12. This parcel weighs three and a half kilograms.13. Can I get insurance on this parcel?14. Does it have anything fragile inside?15. Id like to claim my parcel.16. Could you show me your notice of arrival?17. Put down your ID card number under your signature.18. I want to remit mon

33、ey to a friend of mine in Beijing.19. Take a postal order and write down your friends name and address, the amount of money you will send, and then your name and address.20. How would you like to send your money, by ordinary post or by telegraphic transfer?Unit 6I have to take a make-up exam in comp

34、uter class.Dialogue 1(A=Andrew; B=Bradley)A: Hi, buddy! Lets go for lunch.B: You go first. I dont feel hungry.A: Why are you looking so upset?B: I have to take a make-up exam in computer class.A: Oh, I thought you did a good job.B; Dont tell anybody. I feel so embarrassed.A: Ok, I promise. But we re

35、ally should go to the canteen now.B: I dont feel like eating.A: Come on, I dont think staying hungry is going to do you any good.B: I know. I just want to finish copying the notes. A: You neednt copy everything. The last four chapters are the point of this exam.B: Thanks. All right, wait for me!Dial

36、ogue 2(S=Sophia; R=Richard)S: Excuse me, is this seat taken?R: Hi, Sophia. You are taking this course too? Sit down here.S: What a coincidence! Glad to have you with me.R: Whats your schedule like this term?S: Pretty busy. I take five compulsory courses, and they all have exams. R: Youre not alone.

37、I also have to pick up a lot of credits this year.S: Thats why you are taking this elective course?R: Yes, but I regret having signed up for it. S: Why? This course is very popular.R: But its difficult and the professor is really tough.S: You mean Dr. Smith? Actually, he is pretty good teacher.R: I

38、dont like his way of teaching. Every time I attend his class, I feel very sleepy.S: Maybe we can give him some suggestions. I believe he will listen to us. R: There goes the bell. How about talking to him together after class?S: Ok, Ill be with you.Related Expressions1. How are things at the univers

39、ity?2. How do you find your first week?3. Im not quite used to this “English only” environment in class.4. I havent prepared well for class participation.5. You should concentrate on what the teacher said in class.6. We can sign up for public courses on the internet.7. Will the bell ring soon?8. Tha

40、ts the bell for dismissal.9. The teacher will collect our homework in class.10. Could I hand in my paper tomorrow?11. John isnt here. He has asked for sick leave.12. Could you pass this note to the professor for me?13. Could you say “yes” for me if the teacher calls the roll?14. Im afraid I have to

41、cram for exams.15. Im planning to stay up all night studying for the exam.16. We should make good use of our time and get proper rest.17. Its shame to cheat in exams. 18. I just managed to pass the exam. 19. He wants to win the scholarship to help pay for his tuition.20. Some students take part-time

42、 jobs to earn pocket money. Unit 7You cant have your cake and eat it too. Dialogue 1(D=Daniel; G=George)D: What are you doing, George?G: Im reading these club posters.D: Are you a member of any club?G: No, I havent decided which to join yet.D: Why not come and join the Martial Arts Society?G: Oh, gi

43、ve me a break. Thats not my cup of tea. D: Take it easy. You can practice tae kwon do and tai chi, which are great for self-defense and for keeping fit as well. G: Thats fine with me. But Im afraid practice would take much time from my study. You cant have your cake and eat it too.D: Its a question

44、of balance, I suppose. We only have one practice session every Friday afternoon after class. G: Ok, you win. Tell me how to enroll.D: You just need to fill in some formsDialogue 2(A=Ann; B=Barbara)A: Do you have any plans tonight? Ive got a wonderful DVD.B: Id love to, but Ive got a dateA: Really?B:

45、 With the library.A: Oh, come on. Relaxation is also very important. B: That is not the reason. I have a part-time job on weekends. A: Good for you. The finals are coming. Im not even close to “being ready”. How can you have time for working part-time?B: I really need more money, but I dont want to

46、ask my parents for it. Im trying hard to balance my schoolwork with my job.A: Im also very busyer doing nothing. I really need advice on time management.B: Just remember, “Work when you work and play when you play.”A: Im not following you. B: When you work, concentrate on it. Dont let yourself be in

47、terrupted.A: I see. Ill give it a try. Thanks.Related Expressions1. Life on campus is so boring and monotonous.2. Life at the university is very exciting and challenging.3. My campus life is rushing from the dorm to classrooms and from the library to the canteen.4. All work and no play makes Jack a dull boy.5.