喜来登(Sheraton)酒店房务部文员岗位职责.doc

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1、Sheraton HotelJob Description喜来登集团酒店岗位职责Position: Housekeeping CoordinatorGrade:2职位： 管家部文员级别：2Department: HousekeepingDivision: Rooms Division部门：管家部隶属：房务部Report to: Asst. Ex. Housekeeper管辖： 上级：房务部Prepared by:Approved by:拟稿： 批准：Job Summary:Responsible for coordinating the daily activities in the Hous

2、ekeeping office and assist in the communications between the different Housekeeping areas and with other departments.岗位概述：负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门Duties & Responsibilities:1. Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.2. Work closely with the

3、Reception to ensure correct room status at all times.3. Issues, receives, records and controls all Housekeeping pagers.4. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.5. Report to executive Housekeeper any difference in

4、 quantity or quality of received items, and of shortage of supplies.6. Keep track and update all records of goods received and issued accordingly7. Keep an accurate record of the monthly consumption of supplies and store inventory, submit report to Executive Housekeeper with the final figures at the

5、 beginning of each month.8. Check mini-bar store for any discrepancies. Liaise closely with Floor supervisor and Room Attendants on daily consumption, general store issuance and collection. 9. In charge of issuance and inventory of mini-bar items.10. Conduct inventory of mini-bar stock every day. Ra

6、ise the requisition for mini-bar stock daily and guest supplies on weekly basis.11. Record status of daily attendance for all Housekeeping associates.12. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in prepar

7、ing their monthly reports and inventories.13. Review and update the monthly Housekeeping Manning Guide.14. Know how to use computer and support the office work if possible.15. Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company

8、.16. Keep good communication with other departments.17. Assume other duties assigned by Executive Housekeeper.18. Assist with the preparation of staff duty rosters19. Assist with maintaining up-to date staff records20. Deliver high quality service to guests21. Ensure guest needs and reasonable reque

9、sts are met22. Seek opportunities to continually improve guest service, by reporting guest comments 23. Take appropriate action to resolve guest complaints24. Promote the hotel and Sheraton products and services25. Access and use Housekeeping computer programs26. Adhere to the hotels security and em

10、ergency policies and procedures27. Adhere to hotel cleaning and maintenance programs28. Ensure a high level of cleaning is maintained in your work area29. Ensure all reporting and servicing deadlines are met on a timely basis30. Carry out other tasks as directed by your supervisors职责义务：1. 确保从服务中心接到的

11、客人要求能够被迅速处理并满足。2. 与接待部密切合作确保任何时间内正确的房态。3. 发放，收回，登记和控制所有管家部呼机。4. 处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机。5. 收到货物后，抽查其数量和质量。任何质量和数量的不符都要向行政管家汇报。6. 作好所有收到和发出货物的登记工作， 并不断进行更新。7. 精确记录月度消耗量及储备量，并于每月初将汇总报告交与行政管家。8. 密切与服务员合作，检查小酒吧的每日消耗，总仓发货，回收记录确保与记录相符。9. 每天盘点小酒吧储备并负责小酒吧物品的发放。10. 开提货单， 客用品每周一次， 小酒吧物品每日一次。11. 协助做小酒吧及运作设备

12、盘点， 于每月初将盘点报告交给行政管家。12. 记录所有管家部员工出勤的情况。13. 按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。14. 更新管家部月度人力报告。15. 熟练掌握电脑，为管家部办公室工作提供帮助。16. 和杀虫公司，机器设备修理公司以及园林公司协调工作进度。17. 同其他部门协调工作。18. 完成由行政管家分配的其他任务。19. 协助准备员工花名册20. 协助稳定员工，控制流失率21. 提供高品质的对客服务 22. 确保客人需求与合理的要求被满足23. 通过汇总客人的意见,寻找机会不断发展对客服务24. 采取合适的行动解决客人的

13、抱怨25. 促销酒店与喜来登的产品与服务26. 掌握和使用管家部电脑系统27. 坚持酒店安全制度、紧急情况28. 坚持酒店的清洁和养护29. 保持维护所在工作区域的高度整洁30. 保证所有报告和服务都按时完成31. 完成你上级交待的其它任务Job Knowledge / Skill:Good knowledge of Housekeeping office daily operation, Housekeeping computer system and computer basic knowledge.专业知识技能：具有良好的管家部办公室日常运作方面的知识，能使用电脑系统并能熟练操作电脑。Education:Graduate from college and computer basic skill. 教育：大学毕业和电脑基本操作。Experience:Min 2 years office working experience. 经验：至少2年办公室工作经验。Additional Skill required:Good at oral English. 其它技能要求：良好的英语口语。Last Update: 7/25/2022 PAGE: 3/2