前厅部前台岗位技能培训标准国际星级酒店宾馆手册 RM-FO-GS-18-04 Check Out Share with Room同住房间退房.doc

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1、LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO GS -18-04Effective Date:Division:Front OfficeRevised Date:Section:ReceptionPrepared by : Approved by:SUBJECT:Check Out Share with Room 同住房间退房_OBJECTIVE目的：Charges must be accurately billed as instructed by guest.同住客人的费用必须严格按照客人要求来结账POLICY政策：Both folio

2、s must be checked out upon departure unless guests are departing at different times.两个客人的账目必须同时结账，除非客人的离店时间不同 。PROCEDURES 程序： 1. Follow normal FIT checkout procedures.按照正常退房程序进行。2. Print both folios and present them to individual guests for verification that charges are billed as instructed. If not,

3、 they must be adjusted.同时打印两个客人的账单，请客人确认费用。如果账单不符合客人要求要立即修改。3. Check out both folios using appropriate settlement method.将两个客人的账目运用适当的代码结账。4. If guests are departing at different times, folios must be checked out at different times.如果客人的离店时间不同，账目需要在客人离店时再结账。5. Make sure you have enough deposit from the guest who check out later. 确保稍后退房的同住客人有足够的押金担保房间消费。Reviewed by : Approved by: _ Division Head General Manager2