国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Guest Recognition Express Training Outline.doc

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1、Overview Guest Recognition Outline NOTES _ What is Guest Recognition? Benefits of Guest Recognition? Training Objectives for this module What is in this for you? _ _ _ Understanding the Guest List _ What Guests are displayed? Changing the Guest List Filter What guests are in the database? How profil

2、es are created? Navigating the guest list Finding a Guest (search) _ _ _ _ Understanding Profile Details _ _ Incidents What is a Guest ID? Guest Name & Salutation What is a Nick Name? What is Sounds Like? _ _ _ _ What is the Incident history tab? Overview of Incident tab: o Editing an Incident from

3、here. o Adding an Incident from here. Follow along o Open an Incident and review the record. Q& A _ _ _ _ _ _ _ _ _ Training Reference Guide 1DCC Confidential Contact Log What is the Contact Log? Overview of the Contact Log o Phone Call o E-mail o Letter Guest Recognition Outline NOTES _ _ _ _ o Fax

4、 o Adding a New Contact Follow along adding a New Contact Q& A Work Shop Exercises o Exercises shown on overhead Review with Class (Q&A) Merge Profiles What is Merging Profiles? How to merge profiles. Arrivals process What is the Arrivals process? Overview of the Arrivals Process o What is the arriv

5、als match screen? o The arrivals list filter o Viewing PMS Reservation Information o Viewing the matched GW Profile o Service Delivery information o What is Ready Status? How to review Arrival Possible Matches o Explain match criteria Looking at a Possible Match Verifying a Possible Match _ _ _ _ _

6、_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Training Reference Guide 2DCC Confidential Guest Recognition Outline o Viewing the complete Arrivals List o Printing the Arrivals Report Follow along Running Arrivals Q& A Work Shop Exercises o Exercises shown on overhead Guest Reports What are Guest Reports used for? Overview of Guest Reports: o Filters NOTES _ _ _ _ _ _ _ _ _ _ _ o Navigating the report on your screen. _ o Using the Preferences filters. _ Follow along o Running a Guest Report using filters. _ _ _ _ _ _ _ _ _ _ _ Training Reference Guide 3DCC Confidential