国际酒店前厅前台操作程序手册-SOP Rec 41 File guest checks & supporting.doc

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1、Standard Operation Procedures / Front Desk标准操作程序/前台STANDARD OPERATION PROCEDURES标准操作程序RECEPTIONIST前台接待国际酒店管理手册前厅/客房/餐饮/营销/工程/保安/质检/人事/行政/资料DEPARTMENT部门: Front Office JOB TITLE职务: Receptionist TASK NO任务编号: 41TASK: File guest checks & supporting (Page 1 of 1)EQUIPMENT REQUIRED设备要求设备要求: Guest bucketWHA

2、T TO DO要做什么要做什么HOW TO DO如何去做如何去做 IT如何去做如何去做WHY为什么 Receive guest checks & supportingCheck guest name, room numberand guest signature.Sign on record logbookPost charge into computer.File guest checks and supporting. Whenever received guest checks or supporting from other DEPARTMENT部门s, time stamp on c

3、hecks or supporting. Check guest name and room number on guest checks or supporting to see if they match the ones in the computer as well as on the registration card. And also check if the guest signature on guest check or supporting to see it matches the ones on guest registration card.After checki

4、ng above items and all are correct, sign on record logbook PREPARED BY编写人 the DEPARTMENT部门 which hand in the checks or supporting.Post the charge on checks or supporting immediately.File one copy of guest check or supporting in guest bucket and one copy is kept for handing over to Financial DEPARTME

5、NT部门 for checking.Make a time record for future tracing; well-organized procedure can build up our excellent service.Ensure correct charge is input guest folio. Carefully working can guarantee our precise service.After confirm every information is correct, sign the signature, we should be responsibl

6、e to every our signature. Use our responsibility to achieve the excellent service.Avoid forgetting and revenue losses.Caring hotel benefit in daily job.Copy for guest is ready for guest double-checking at any time, anticipating guest request.PREPARED BY编写人: APPROVED BY批准DESIGNATION名称Front Office Manager前厅经理前厅经理SIGNATURE/DATE签名/日期签名/日期DESIGNATION名称SIGNATURE/DATE签名/日期签名/日期-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP