国际酒店前厅部预订收益管理-Reservation&Revenue Management-SOP-EO-RM-07 TEAMHOT.doc

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1、国际酒店预订收益管理-Reservation&Revenue Management前厅部Front Office国际酒店预订收益管理Reservation&Revenue Management SOP国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导

2、。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。Standard Operating Procedure标准操作程序SOP Title标题:TEAMHOTDepartment(s)部门:EO Revenue ManagementApplied to:Revenue Manager / Sales Manager / Finance DepartmentBrand standard ref品牌标准参考.NILReference No参考标准:SOP-EO-RM-07Effective date有效日期:SOP Author作者:SOP approved by批准者:Manager

3、of Revenue Management收益管理经理General Manager总经理Standard1. Teamhot is designed to generate business for all brand hotels by constantly cross selling other brand properties on a global basis. Sales Managers are asked to take advantage of every customer contact and send qualifies leads to other brand pro

4、perties worldwide through 2. Make sure Teamhot commission calculation is correct and comply with policies.ProcedureCash Commission:1. Salespeople are paid 4% for each actualized Team HOT lead2. No cap on the amount of commission earned per leadFee/Commission Schedule:DivisionAsia PacificFee Paid by

5、Receiving Hotel5% of eligible revenue*Timing of Fee PaymentFull amount paid when lead is actualized.Cash Commission to Lead Sender4% Cash based on eligible revenue*Timing of Cash PaymentFull amount paid when lead is actualized and commission processed.*Eligible Revenue based on the lead type sent.*D

6、efined as room revenue on group, group with functions and individual travel leads.*Defined as food and beverage and meeting room rental on catering leads.Commission Process:1. Lead is actualized by the receiving hotel in 2. Actualized leads are audited by DOSM.3. Actualized leads are compiled by sys

7、tem into commission report on first of the month.4. Receiving hotels are billed fees for incoming actualized leads.5. Lead sender hotels are credited for commissions owed to salespeople at the hotel.6. Commission amounts are released to the controllers for payment.7. Controllers double check with Revenue Manager for eligible revenue generated and process payments on next paycheck.Supporting Documents支持文档NIL-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家