2022年英语培训内容 .pdf

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1、培训内容情境一：导游接待工作情境二：酒店接待工作情境三：索道接待工作情境一：导游接待工作First: Meeting guests （迎接客人）Salutatory （致欢迎词）On the way to the main gate(到景区大门口的路上 ) salutatory Example ( 欢迎词 ) Ladies and Gentlemen, hello, everyone! Welcome to MTWudang! I? m a tour guide from Shiyan Wudang Tour Guide Service Center, my name is Limei It

2、is my great pleasure to make your visit pleasant and enjoyable.( 女士们，先生们。大家好，欢迎大家来到武当山，我是来自武当山导游服务中心的导游-李梅，使大家的旅行变得更开心是我的荣幸。 ) Third: A brief introduction on Mt.Wudang Key points （知识点）：address （称呼） :一般用女士们，先生们 Personal information( 个人身份 ):你来自哪里，是做什么工作的名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - -

3、 - - - - 名师精心整理 - - - - - - - 第 1 页，共 15 页 - - - - - - - - - Express thanks （表达感谢） :感谢游客来武当山旅游。Second: Waiting for bus （等候景区旅游巴士）Example For environment protection of Mt Wudang, every tourists need to take a Sightseeing bus, which discharged gas is more clear compare with a common bus. （为了保护武当山的环境，所

4、有的游客来到这里都必须乘坐景区观光巴士。相对于普通巴士来说， 它排出的废气更干净。）We need to go to the bus station and to take a bus.（我们要巴士站去等候）In order not to get lost, please queue in line and wait for the bus.（为了大家不走散，请排除等候）Flow me, please! （请跟我来）Key points （要点）(1)aim( 乘坐景区巴士的原因，目的) 环境保护等(2)who to take a bus （如何乘坐）跟随导游，到巴士站，一个团队一个车等(3)

5、queue in line （排队等候）到巴士站排队等候名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 15 页 - - - - - - - - - Third: A brief introduction on Mt.Wudang （武当山简介）I? m going to introduce one of the Chinese beautiful wonders- Mountain Wudang. （我将为各位介绍中国最美的名胜古迹-武当山）Mountain Wudan

6、g range covers an area of 400 square kilometers, and is a spectacular scene where there are 72 high peaks, 36 famous sheer cliffs, and overhanging rocks, 24 ravines, 11caverns, 3ponds, 9 springs and 9 spots of platform .With an elevation of 1612 meters, the highest peak Tian Zhu rises above the othe

7、r peaks, just like a huge sharp sword soaring straight through the sky. And Mt. Wudang has been called the No. one celestial mountain in China. （武当山山脉方圆400 平方公里，它的胜景包括 72 峰，36 岩，24 谷，11 洞，3 潭，9 泉和 9 池台。武当山最高峰 -天柱峰海拔 1612 米。它高高地矗立在群山峻岭之中，就像一剑一样直插云霄。武当被称为中国第一仙山。Etc. （其它内容：略）In short, Wudang Mountain a

8、nd its Taoist cultural, Taoist music, Taoist architecture are world famous, They will continue to attract visitors from all over the world for many years to come!（简而言之，武当山和她的道教文化，道教音乐，道教建筑都是举世闻名的，她将吸引更多来自世界各地的游客参观访问。）名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页

9、，共 15 页 - - - - - - - - - Forth: shopping （购物）I want to buy some special souvenirs ,su:v?ni? to give to my friends ，are there something special to recommend,rek?,mend（游客表达想买旅游纪念品的想法：我想买些特别的旅游纪念品送给我的朋友们。请你推荐一下好吗？）I think specialties ,spe?lti: and Tai Chi swords are good choices, such as Wudang Taoist

10、 tea, Chinese mushroom, and edible ,edibl tree fungus ? f? ?s etc. （我想土特产和太极剑是个不错的选择，比如武当道茶，香菇木耳等都不错。）Where can I find them? （我在哪里能买到呢？）There is a designated ,dezi neitid tourist ? tu?rist shop which specializes spe?laiz in small articles not available ?veil?bl in large department stores. （在那边就有一个旅游

11、定点商店，在那里你可以买到大商场里买不到的小东西。 ）Oh, they are beautiful! Look at their design! （它们很漂亮 ,设计也很不错。）You look very nice in it. It? s really becoming to you.（你穿这个看起来不错。）It fits you perfectly well. （你穿这个很合适）How much does this cost? （多少钱？）It costs the money. （它值这个钱。） Key points （1）To recommend shops 推荐商店：旅游定点商店或者信

12、誉较好的购物点名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 15 页 - - - - - - - - - （2）To find a right specialty spe?lti: 武当山特产：如武当道茶，土特产（木耳，香菇）太极服，太极剑等（3）to ask price （问价格）价格：公平合理情境二：酒店接待工作First: To meet a guest （带客人到柜台）B= Bellman （行李服务员）C= Clerk( 服务员 ) H= Housekeepi

13、ng （客房服务员）BC= Bell Captain （领班）G= Guest （客人）HKD=house keeping department（客房部）B: Good evening, Ms. Welcome to Wudang Qiongtai Hotel. (小姐，晚安。欢迎光临武当山琼台宾馆。 ）G: Thank you. （谢谢你。）B: How many pieces of luggage do you have? （请问您有多少件行李？）G: Just this three. （只有这 3件。 ）B: Two suitcases and one bag. Is that righ

14、t? （2个旅行箱和 1个手提皮包，这样对吗？）G: Yes. That ? s all. （对，就这些了。）B: I? ll show you to the Front Desk. This way, please. I? ll put your bags by the post over there. （我来带您到柜台，这边请。我先名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 15 页 - - - - - - - - - 将您的行李放在柱子旁边。 ）G: I see

15、, thanks. （我知道了，谢谢。）B: A bellman will show you to your room when you have finished checking-in. （当您办好住宿登记时，行李服务员会带您到房间。 ）G: OK. Fine. （好极了。）B: Please enjoy your stay. （祝您住宿愉快。）Second: At the Front Desk of a Hotel （在酒店前台）Tips（小知识点）自己要做什么事时，就使用May I May I have your name, please? （请问你的名字？） May I have y

16、our check-out time, please? （请问您什么时候结账离开？） May I see your passport, please? （请让我看一下您的护照好吗？ ） May I know your nationality, please? （请问您的国籍是什么？ ）麻烦客人时，可使用 Could you Could you fill out the form, please? （请您填写这张表格好吗？ ）Could you write that down, please? （请您写下来好吗？）Could you draft the fax, please? （请您写下传真的

17、草稿好吗？）名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 6 页，共 15 页 - - - - - - - - - Could you hold the line, please? （请不要挂电话好吗？）Third: guiding a guest to the room （带领客人去房间）Tips（小知识点）在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? （请问需要拉上窗

18、帘吗？）Shall I draw you a map? （请问要我为您画一张地图吗？）Shall I make the reservation for you? （请问要我为您安排预约吗？ ）Fourth: Answer a phone call （接电话）1 接电话时不可以简单地回答“ Hello” ,而应报上自己的公司或所属单位的名称。例如：“ Hello, this is Information Desk.”（您好，这里是问询处。 ）“Information Desk speaking. May I help you?”（问询处， 请问您要服务吗 ? ）2.打错电话时如果是外线打错时，可

19、以回答：I am afraid you have the wrong number. （不好意思， 您打错电话了。 ）This is the Wudang TianLu Resort Hotel。（这里是武当山天禄度假村。 ）如果是总线转错内线时，可以回答：名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 7 页，共 15 页 - - - - - - - - - This is Room Reservations. I? ll transfer your call to Restaur

20、ant Reservations. （这里是客房预约处，我帮您转接到餐厅预约柜台。）3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. （不好意思，林先生现在外出。他应该会在下午5点左右回来。）I am afraid Mr.Hao is on another line. Could you hold the line, please? （不好意思，郝先生正在讲电话。请您在线上稍候好吗？）I? ll tell him to call you back when he retur

21、ns.（他回来时，我会请他回电。）May I have your name and phone number, please? （请告诉我您的名字和电话好吗？）4.当会话结束时结束电话中的对话时， 不可以简单说 “ bye-bye ” , 最好说：Thank you for calling. （感谢您的来电。）You are welcome, sir. （先生，不客气。）We look forward to hearing from you. （我们静候您的佳音。 ）Please contact me if you have any further questions.（如果您有任何其他问题，

22、请和我联络。 ）Fifth: At the dining-room （在餐厅）I reserved a table. I ,m John Smith. （我是乔 .史斯密，我订了一张桌子。）名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 8 页，共 15 页 - - - - - - - - - Is the table free, waiter/waitress ?（这张桌子是空的吗？服务员）May I take you order? （请问可以点菜了吗？）Show me the M

23、enu, please.（让我看看菜单吧。）Here? s the menu, sir/madam （这是菜单先生 /女士）Have you decided what you? d like? （请问您想好了吗？）Would you like West food or Chinese food? （请问你想吃西餐还是中餐？）What are your specialties? （你们的特色菜是什么？）What do you recommend we order? （能给我们一些建议吗？）Would like it rare, underdone, medium or welldone? （请问

24、您想要几成熟的？）What kind of seafood do you serve? （你们有什么海鲜？）What soup would you prefer?（您好想喝什么汤呢）A light soup for me, please. （来一份清淡的汤吧。 ）Would like something to drink? （想喝点什么吗？）Bring me two beers, please.（两瓶啤酒。）What kind of dressing would you like on your salad? （您想在沙拉上加什么菜呢？）Vegetables ， Please. （蔬菜。 ）T

25、his is great. Thank you! （非常不错，谢谢你）Key points （1）Help the guest to order （帮助客人点单）注意：口味，习惯名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 9 页，共 15 页 - - - - - - - - - （2）recommendation （建议）注意推荐：特色菜（3）match （搭配）注意：盐淡搭配，中西合并，荤素搭配等情境三索道接待工作详见：索道票务英语培训资料索道票务英语培训资料 (岗位用语 )

26、票务岗位1、Welcome to Wudang Mountain Cableway!武当山索道欢迎您! 2、Welcome to take Wudang Mountain Cableway!欢迎乘坐武当山索道3、May I help you? 我能帮您吗 ? 4、Ticket office is there售票处在那里。5、Temporary temp?r?ri parking, please remain calm k :m. 现在是临时停车,请大家不要惊慌。6、Up ticket is 80 Yuan，down ticket is 70 YuanUp ticket for children

27、 is 40 Yuan and 35 Yuan for down ticket. 上行票 80 元/张，下行票70 元/张，儿童票上行40 元/张，下行35 元/张7、Children are 1.2 -1.4(one and twenty to one and forty) in height need to buy Half-price ticket. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 10 页，共 15 页 - - - - - - - - - 1.2-1.4 米的

28、儿童买儿童票。8、Here you are, sir. Count them carefully please! 这是你买的票和找你的钱，请当面点清。9How many tickets do you need? 请问您需要买几张票？10、Ticket or certificate s?tifikit, please请出示您的票证。11、Please keep your ticket carefully for checking保存好您的票，以待复检。12、please do not smoke here. 请不要在这里抽烟。13、A carriage sits eight people and

29、 please entry the station one by one. 八个人一个吊厢，依次进站。14、Please stand in two lines 请分两条道排队。15、please wait for a moments, this coach is broken, please take the next one. 请稍等，这辆车坏了，坐下一个。16、This way ,please请从这边走。17、Be careful with your luggage注意行李。18、It takes twenty-five minutes for a single trip 单程运行需6 分

30、钟。19、Please get off 请下车。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 11 页，共 15 页 - - - - - - - - - 20、Be careful ,please 当心。21、Let me give you a hand让我来帮你一把。22、this way in(out) 这是入口 /出口。23、The last coach is 4:30 p.m. 4：30 分是最后一班车。24、A half-price ticket, please! 你的孩

31、子需买儿童票。25、Have a good trip祝您旅途愉快。26、 We collect you six hundred Yuan, Here are your tickets, seven up tickets, and your changes, forty Yuan. Count them carefully please! 收您 600 元， 7张上行票，找回40 元，请当面点清。27、Please do not stay here and taking picture 请不要在站房内逗留、拍照。28、Please wait for others at the foot of t

32、he stairs 请站在台阶下等候客人。29、it comes 128 Yuan, in cash or by credit card? 一共是 128 元，请问您付现金还是信用卡？30、We dont accept tips. Thank you just the same. 我们这儿不收小费，但是我仍很感谢您。31、Thanks for your precious opinions. 谢谢您提出的宝贵意见。32、We will make great efforts to improve. 我们将努力改进。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - -

33、 - - - - - - - 名师精心整理 - - - - - - - 第 12 页，共 15 页 - - - - - - - - - 33、OK , Ill do it for you as soon as possible. 好的，我一定尽快给您做好。34、Is there anything I can do for you, sir/ madam? 先生 /女士，有什么需要我帮忙的吗？35、Are you looking for somebody, sir? 先生，请问您是找人吗？36、I beg your pardon? 对不起，请再重复一遍。37、May I sign the bil

34、l? 我可以签单吗？38、Oh I m sorry, Youd better pay in cash. 哦，很抱歉，请付现款。39、I m sorry，well take immediate measures to meet your requirement 很抱歉，我们立即采取措施，使您满意。40、Not at all, I am very pleased to do this for you. 不用谢，很乐意为您服务。41、Just a moment, please. We will do that for you at once. 请稍候，我们马上给您安排。42、Sorry to hav

35、e kept you waiting so long. 对不起，让您久等了。43、Good morning.(afternoon evening) 早上好（午安、晚安）44、How do you do, sir/madam? 您好！45、Good-bye! We hope you will come again. 再见，欢迎下次再来！名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 13 页，共 15 页 - - - - - - - - - 46、Mind your step and

36、thank you for coming. 慢走，感谢您的光临。47、Please wait a moment. 请稍等。48、Excuse me. 请原谅。49、I want a refund ri:f ?nd for this ticket. 我要退这张票。50、Please wait for a moment while we are investigating investi eit. 我们正在调查，请稍等一下。51、The operation time of cableway is from 8:30 a.m. to 4:30 p.m. 索道营运时间从早上8：30 至下午 16：30

37、 站务岗位1、A carriage k?rid ?sits eight people and please sit on two sides equally i:kw ?l?. Rolling carriage is forbidden f?b?dn, . 您好 !每个吊箱限坐8 人,上车后请两边平均入座，不得摇晃车厢；2. Please take care of your tickets and valuables. Smoking is forbidden. 请妥善保管您的乘车票及贵重物品，严禁在吊箱内吸烟. 3. It is prohibited pr?hibitid to illega

38、lly ?led?b?li carry inflammable ?nfl?m ?b?land explosive ikspl ?usivdangerous deind ? r?sgoods into station or on board a carriage. 严禁携带易燃易爆及危险品进站上车; 4. Acrophobia ,?kr ?uf?ubj?, heart disease, hypertension ,ha?p?ten?n or 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - -

39、第 14 页，共 15 页 - - - - - - - - - drunk people, those who feeling bad of ascending heights, Please refrain rifrein from boarding. 有恐高症、心脏病、高血压、醉酒等不宜登高的游客，请勿乘坐；5. Please get on in queue. 请依次排队上车。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 15 页，共 15 页 - - - - - - - - -