2022年2022年客户接待英语 .pdf

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1、实用客户接待英语Applied English for Receptionist Chapter One 第一章A Call from a Buyer 客户来电当你赶不上对方的速度时，可以婉转地说：I m sorry I can t follow you. Would you repeat it? 抱歉，我跟不上你。你愿意再说一遍吗？I couldn t catch you. Would you speak more slowly? 我跟不上你。你愿意讲慢一点吗？Would you speak more loudly, please? 我听不见你说的话。你愿意讲大声点吗？当你忙的不可开交，却接

2、到一通冗长的电话时，可以用：Thank you for calling. 谢谢你打来电话。I wish we could talk longer, but I have kept my visitor waiting.我希望我们能够谈一会儿，但我已经让来客久等了。A.Typical Sentences (精华短句 ) 1. Hello, this is V olt Company. Speaking. 喂（你好），伏特公司。请讲。2. ABC Company. Good morning. (这里是 )ABC 公司。早上好。3. Who is calling, please? = May I a

3、sk your name? = May I have your name, please? = Who am I speaking to? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 20 页 - - - - - - - - - 请问你是那位？4. May I speak to Mr. Cowley, please? = I d like to speak to Mr. Cowley. = Mr. Cowley, please. 请找考利先生接电话。5. Would

4、you give me the Overseas Department? = Overseas Department, please. = Would you please transfer me to the Overseas Department? = Could you connect me with the Overseas Department? 请接海外部。6. Could you speak more slowly(loudly), please? 请说慢（大声）些。7. Could you say it again, please? = I beg your pardon? =

5、 Pardon? 请再说一遍。8. One moment, please. = Just a moment, please. = Please wait for a moment. = Please hold the line a moment. = Please stay on the line. 请稍等。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 20 页 - - - - - - - - - 9. Just a moment, please. I ll call

6、her. = Hold on, please. I ll get her for you. 请稍等，我去叫她。10. I see, I will transfer your phone to Customer Service. 知道了，我替你转接客户服务部。11. This is Mary Zhang of Customer Service, thank you for your patience. 我是客服部张玛丽，让你久等了。12. Who do you want to speak to? = To whom would you like to speak? 请问你找哪位？13. I m

7、sorry Mr. Robert is not in the office. 对不起，罗伯特先生不在办公室。14. I m sorry; he is not at his desk. = I m sorry; he is not here right now. = I m awfully sorry; he is not in just now. 抱歉，他正在听别的电话，请问能否稍等一下。15. I m afraid he s on another line. Would you mind holding? 很抱歉，他正在听别的电话，请问能否稍等一下？16. What number are y

8、ou calling? 你的电话号码是多少？17. I m sorry, there s no one by the name here. = I m sorry, there isn t anyone named A in this office. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 20 页 - - - - - - - - - 抱歉，这里没有这个人。18. I m afraid you have got the wrong number. 你好像打错号码了

9、。19. I m sorry you have the wrong extension. Hold on the line and I ll transfer you to Mr. Zhao. 很遗憾 ,你的分机号码没拨对。请稍候，我把电话转给赵先生。20. We seem to have a poor connection. 电话信号不太好。21. I m sorry I can t hear you clearly. Can you hang up and call back? 对不起，我听不清。把电话挂了，然后再给我打过来，可以吗？22. I m sorry it s a bad lin

10、e. Please hang up and I ll call again. 很遗憾，线路太糟了。请把电话挂了，我再给你打过来。23. I m afraid it s a bad connection. Can you call back? 线路太糟了。你给我打过来，好吗？24. He is busy at the moment. 他在忙。= He is in conference. 他在开会。= He is out of the office. 他出去了。= He has just stepped out. 他刚出去。= He is away on business. 他出差了。25. Ca

11、n I have your name and number, please? 请问你贵姓？电话号码是多少？26. Where can he contact you? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 20 页 - - - - - - - - - 他该怎么与你联系？27. What number are you calling from, please? 请问你的号码是多少？28. How do you spell your name? = Could you

12、 spell your name, please? 你的名字怎么拼写？29. My telephone number is 3217-6879. 我的电话号码是3217-6879。30. Good. I ll ask her to call you as soon as shes back. 好的。她一回来，我就叫她给你打电话。31. Right. I ll let him know when he s in. 好的。他回来时，我告诉他。32. Fine. I ll ask her to phone you as soon as she comes in. 好的。她一来，我就叫她给你回电话。3

13、3. Could you tell me when he ll be back? 可以告诉我他什么时候回来吗？34. What time do you think he ll be back? 你认为他什么时候回来？35. I have something very urgent, please. 我有要紧的事，拜托！36. I have something very urgent, could you kindly let me know his mobile phone number? 我有很要紧的事，可不可以告诉我他的手机号码？名师资料总结 - - -精品资料欢迎下载 - - - - -

14、 - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 20 页 - - - - - - - - - 37. Is there any message? = May I take a message for him? 要不要留话？38. Please take a message for him. 请转告他。39. Can I leave a message for him. 我可以留言吗？40. Could you let her know I called? This is Luo Gang. 请转告她我来过电话。我叫罗刚。41. N

15、o, thank you. It s not urgent. I ll call back later. 不用了，谢谢，没什么急事。我等会儿再打过来。42. Please ask him to call at 3278-1456. 请他打 3278-1456。43. Please call back later. = Please call again later.请待会儿再打过来。44. Would you like him to call you? 要不要他给你回电？45. The line is busy now. 电话正忙。46. Thank you very much for cal

16、ling. 感谢你打来电话。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 6 页，共 20 页 - - - - - - - - - 47. Please feel free to call me again.欢迎您再次致电。Chapter T wo 第二章Picking up a Buyer 接客户A: Excuse me, are you Mrs. Penn? 对不起，请问你是佩恩太太吗？B: Hello! It s a pleasure to meet you at last.

17、 你好！很高兴终于见到你了。在机场迎接客户，朋友的时候，可以使用下列简单的用语来打招呼：Did you have a good flight? 飞行旅行愉快吗？Did you have a nice trip? 旅途愉快吗？I hope you had a nice trip. 我希望你有个愉快的旅行。I hope you have enjoyed your flight. 我希望你对这趟飞机旅行感到满意。Hello! I m David Li. Here s my business card. 嗨！我是李大卫。这是我的名片。Oh, let me give you my business ca

18、rd before I forget. 哦，趁我还没忘记以前，让我把我的名片给你。It s very warm, is n t it? 天气和暖和，对不对？Did everything go all right? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 7 页，共 20 页 - - - - - - - - - 一切都还好吧？How s your business? 生意如何？I ve enjoyed meeting you. 或：I m very glad to have m

19、et you. 很高兴认识你。I m very glad to have seen you. 非常高兴见到你。Have a nice day! 或：Have a good time! 祝你玩得开心！Had a nice day! 或：I hope you had a nice day. 希望你玩的开心。A.Typical Sentences (精华短句 ) 1. How are you today? 你今天好吗？2. Just fine, thanks. How are you? 很好，谢谢。你呢？3. How s everything going? 你情况怎样？4. Not bad. 还不错

20、。5. How are you getting along? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 8 页，共 20 页 - - - - - - - - - 你近来怎么样？6. Nice to see you again. 再次见到你真好。7. Nice to have met you. 很高兴认识你。8. It s been a long time, hasn t it? 好久不见了，不是吗？9. It s good to see you again. 真高兴再见到你。1

21、0. It s good to see you again, too. 我也很高兴再见到你。11. Excuse me, but are you Mr. Smith from International Toy Trading Corporation?请问，您是国际玩具贸易公司的史密斯先生吗？12. Please allow me to introduce myself. 请允许我自我介绍一下。13. I m here to meet you. 我是来这儿接你的。14. I have the feeling that we have known each other for a long ti

22、me. 我觉得好像我们已经认识很久了。15. We have talked to each other for several times over telephone. 我们在电话里已经交谈过好多次了。16. Let me help you with that suitcase. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 9 页，共 20 页 - - - - - - - - - 让我来帮您提那只箱子。17. No trouble at all.一点也不费事。18. Did y

23、ou have a nice flight? 旅途愉快吗？19. Yes, the flight was smooth. 是的，旅途很愉快。20. Do you have all your luggage here? 你的行李都在这儿吗？21. Hello. Let me introduce myself. My name s Chen De. 你好。我来自我介绍一下，我叫陈德。22. Peter, could you introduce me to the Marketing Manager in your company? 彼德，你可否包我介绍给贵公司营销部经理认识一下。23. Will

24、you introduce me to that lady? 把我介绍给那位女士认识一下，好吗？24. Let me introduce you two. 我来介绍你们两位认识一下。25. John, I d like you to meet our client, Mr. Rex Pike. 约翰，来认识一下我们的客户，雷克斯.派克先生。26. Here is my card. 这是我的名片。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 10 页，共 20 页 - - - - -

25、 - - - - 27. I think this is the first time we ve met, isn t it? 我想这是我们第一次见面，对吗？28. We have a car over there to take you to the hotel. 我们的车停在那边送你们去宾馆。29. Our car is out in the parking lot. 我们的车就在外边的停车场。30. Our general manager Mr. Chang asked me to say “ hello” to you. 我们的总经理常先生让我转达他对你的问候。31. He mean

26、t to come here to meet you in person. 他本来打算亲自来这儿接您。32. But some other business held him back, so he asked me to come in his place. 他因公务缠身，才由我代替。33. That s exactly the same. 都一样。34. I don t think you know Mr. Roget, my associate. 我想你还不认识我的助手，罗瑞先生。35. Is this your first visit to China? 这是你第一次来中国吧？36.

27、How is the world treating you? 你过得怎么样？37. How are you getting on with your job here? 你这里的工作进展的怎样？名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 11 页，共 20 页 - - - - - - - - - 38. We can qualify for a corporate rate at your hotel. 我们可以在你们饭店享受团体优惠价。39. Would you please

28、book a room for five days, beginning from May 2nd? 请您为我公司订一个房间，从5 月 2 日起，住5 天，好吗？40. A single room with a bath, if possible.如果可能，要一间带浴室的单人房。41. If you have two single rooms, so much the better. 如果你们有两个单人房，那就更好了。42. Are there any beds vacant? 有空床位吗？43. Have you a double room for tonight? 今晚你们有一间双人房吗？

29、44. Can I book a single room with a private bath tonight? 今晚我能订一间带私人浴室的单人房吗？45. We would like the rooms close together. 希望我们的房间能挨的近一点儿。46. Would you like to get a room overlooking the sea? 你想要一间朝海的房间吗？47. What sundry services does the hotel offer? 宾馆有哪些零星的服务？48. What if I ve got something to be sent

30、 to the laudry? 如果我有些衣服要送去洗衣房，该怎么办？名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 12 页，共 20 页 - - - - - - - - - 49. How much is a room for one night? 一间房住一晚多少钱？50. How much is boarding and lodging per day? 膳宿费一天多少钱？51. How do I about getting a morning call? 我该如何请人家早晨

31、叫醒我？52. You must be tired after your long flight. 经过长途飞行，您一定很累了。53. I hope you ll have a pleasure stay here. 希望您在这儿能过得很愉快。A.Typical Sentences (精华短句 )1. I m afraid I can t make it before the end of the week. 恐怕本周周末前我不能预约时间。2.I m sorry tomorrow is all booked up. What about the day after tomorrow? 非常抱歉

32、，明天已经安排满了。后天怎么样？3.I won t be able to keep my appointment with you on Tuesday. 星期二我不能跟你见面。4.Then, let s make it ten o clock at my office. 那么，我们就定在10 点在我的办公室见。5.There is nothing scheduled before lunch. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 13 页，共 20 页 - - - -

33、- - - - - 午餐前都没有什么安排。6.Any afternoon except Saturday. 除了星期六，哪天下午都行。7.Would Friday morning be all right for you? 星期五上午对您合适吗？8.What about Wednesday morning? 星期三上午怎么样？9.Would Wednesday afternoon suit you? 星期三下午对您合适吗？10. Any time tomorrow would suit me. 明天任何时候都可以。11. I ll be free all Tuesday afternoon.

34、星期二整个下午我都有空。12.I d like to see you sometime this week. What time would be convenient for you? 这个星期我想去拜访您。什么时候对您比较方便？13. I wonder if we could change the date of the meeting to sometime later in the week, say, Thursday. 不知道我们能否把会面的日期改在这周的晚些时候，比如说，星期四怎么样？14. May I expect you at four? 我在四点钟等你好吗？名师资料总结 -

35、 - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 14 页，共 20 页 - - - - - - - - - 15. Are you quite sure you can come? 你是否一定能来？16. I d like to have an hour appointment with you next week. Is it possible for you to spare the time? 下星期我想跟你谈一个小时左右。你能抽出时间吗？17. I d like to meet you to

36、 explain our new product. 我很乐意为您介绍我们的新产品。18. Any day will be fine.哪天都可以。19. Any day expect Wednesday will be fine. 除了星期三，哪一天都行。20. (To the secretary) I d like to meet with Mr. Smith the day after tomorrow. （对秘书）我想在后天拜访史密斯先生。21. Will you ask him his schedule? 请帮我问一下他的日程安排好吗？22. Mr. Smith has time at

37、three o clock in the afternoon. 史密斯先生下午3 点有时间。23. I m very sorry. He doesn t have time this week. 很抱歉，他这个礼拜没空。24. I have half an hour available for a meeting after 11 a.m. on Tuesday. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 15 页，共 20 页 - - - - - - - - - 我星期二上午

38、11 点后有 30 分钟的时间可以见面。25. Thank you very much. I will visit you then. 非常感谢，到时候我会来拜访您。26. Mr. Smith is on business trip this week. He will come to the office on Monday. 史密斯先生这个星期出差，星期一会回公司。27. I m very sorry. I must cancel our appointment, since I learned that I have to go to Pairs on business tomorrow

39、. 很抱歉，我必须取消我们的约会，因为我明天必须到巴黎出差。28. Since I m going back to Guangzhou next week, I d like to talk with you about the agreement again before I leave. 因为下周我将回广州，离开之前，我想再与您谈谈合同的事。29. Would you please tell me when you are free? 请问你什么时候方便？30. ( To the secretary)Would you please make an appoinment with Mr.

40、Smith at two o clock tomorrow? (对秘书 )请你帮我跟史密斯先生约好明天下午2 点好吗？31. I d like to invite Mr. and Mrs. Jones to the Friendship Restaurant at seven o clock tomorrow evening. Would you please ask them if they are free? 明晚 7 点我想请琼斯夫妇在友谊饭店吃饭。请帮我问一下他们是否有空。32. We need to talk about the basic terms of the transact

41、ion. 我们需要讨论一下基本的交易条件。33. Hey, Dick, I d like to have dinner with you tonight. Are you free? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 16 页，共 20 页 - - - - - - - - - 嗨，迪克，我想今晚和你一块吃饭，有空吗？34. ( on the phone)Richard, I d like to meet with you at your office tomorrow

42、afternoon at two o clock. （电话中）理查德，明天下午2 点我去你的办公室找你。35. I m sorry for the sudden notice, but I d like to meet with you this afternoon. 恕我冒昧，今天下午我想与您会面。36. How about the afternoon, between two and three? 那么，下午2 点到 3 点之间如何？37. I m sorry, but Mr. Brown of our company cannot go tomorrow at ten o clock.

43、很对不起，因为我们公司的布朗先生明天10 点无法到您那里去了。38. Sorry , Mr. Jackson has some unexpected business to attend to, and won t be able to make your appointment this evening. But he d be glad to see you at the same time the day after tomorrow. Would that be all right? 很抱歉， 杰克逊先生突然有事，今晚不能赴约了。但他很高兴在后天的同一时间见您，您看行吗？39. He

44、regrets he won t be able to receive Mr. Smith tomorrow afternoon. He ll be engaged the whole afternoon. 他很抱歉明天下午不能接待史密斯先生，他整个下午都很忙。40. He is usually busy in the morning. So you might come over sometime in the afternoon, if that suits you. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心

45、整理 - - - - - - - 第 17 页，共 20 页 - - - - - - - - - 一般来讲他上午很忙，如果方便的话，你可以下午来。41. Well, then, I suppose we can meet at 8:00 tomorrow morning in your office. 那样的话，明天上午8 点在你办公室见。42. OK, I ll be expecting you in the office tomorrow morning. 行，明天上午我在办公室等你。43. I m afraid not. I m fully booked up tomorrow. 恐怕不

46、行，我明天已安排满了。44. Is it convenient to change our appointment from Friday to Sunday, at the same time? 不知道将我们的约会从周五改到周日，时间不变，可以吗？45. Mr. Carmen had to cancel all his appointments. I hope you ll understand. 卡门先生不得不取消他所有的约会，希望你能谅解。46. Excuse me for being late. I tried to get here in time, but I failed due

47、 to the traffic jam. 对不起，我来晚了。我本想按时到，但是由于交通阻塞，没能赶到。47. I was caught in a traffic jam. 我碰到了交通阻塞。48. I didn t know there s be so much traffic at this time of the day . 没想到这个时候交通这么拥挤。49. I know you re extremely busy, so I won t take up too much of your time. I ll make a long story short. 我知道您很忙，我不想占用您太

48、多的时间，我将长话短说。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 18 页，共 20 页 - - - - - - - - - 50. Mr. John, I d like to discuss with you something about our draft contract. Will you be available this afternoon? 约翰先生，我想同您商量一下合同草案。今天下午行吗？B Situational Dialogue （情景对话）(one) F

49、ormal Contact 正式会面ATypical Sentences (精华短句 ) 1.I have an appointment with Mr. John at two o clock. 我与约翰先生约定2 点钟会面。2.Welcome to our corporation. 欢迎您到我们公司来。3.I m here to discuss the possibility of establishing business relations with your corporation. 我来这儿与你们商讨同贵公司建立贸易关系的事宜。4.Have you seen the exhibit

50、s displayed in the hall? 看见大厅里的展品了吗？5.I m particularly interested in those brightly colored and beautifully designed silks. 我对那些色彩鲜艳，设计美观的丝绸特别感兴趣。6.Silks are one of China s traditional exports and they are usually well received abroad. 丝绸是中国传统的出口产品之一，在国外很畅销。7.Have a seat, please, Mr. John. 名师资料总结 -