2022年2022年酒店常用英文术语-HR .pdf

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1、酒店常用英文术语- 人力资源部PM = Performance Monitor 服务质量检测DR3 = Defect Reporting, Recording and Resolution Process 服务缺陷汇报、记录和解决PDR = Performance Development Review 表现管理评估TMS = Talent Management System 人才管理系统SOS = Staff Opinion Survey 员工意见调查KPI = Key Performance Indicator 关键绩效指标QI = Quality Improvement 品质提升GDP =

2、 Guest Delight Program 令客人喜出望外计划JD = Job Description 工作职责NETC = New Employee Training Checklist 新员工培训检查表Staff Turnover 员工流动率Employee Handbook 员工手册Cross Training 交叉培训Mobile Learning 移动培训Workshop 研讨会Task Force 店际援助New Hire Orientation 新员工入职培训Shangri-La Care 香格里拉关怀Shangri-La Academy 香格里拉管理培训中心/香格里拉大学Ho

3、tel Product Knowledge 酒店产品知识Newsletter 员工杂志Trainer Skills 培训员技巧Skill Training 技巧培训Knowledge Training 知识培训Promotion 升职Transfer 调转Termination 辞退Resign/Resignation 辞职Last working day 最后工作日Misconduct 违纪Personnel Action Form 人事变动通知OT = Overtime 加班PH = Public Holiday 法定假日AL = Annual Leave 年假SL = Sick Leav

4、e 病假Day Off = 公休日Compensatory Leave 补休假R&R Leave 休闲 /探亲假Maternity Leave 婚假Compassionate Leave 丧假No Pay Leave 无薪假Service Year 服务年限Succession Plan 接班人计划NRC = Non Resident Citizen 外地员工Expatriate 外籍员工Level 级别名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 3 页 - - -

5、- - - - - - 酒店常用英文术语- 部门/区域Division 大部门Department 部门Section 小部门Room Division 客务部FO = Front Office 前厅部FD = Front Desk 前台Concierge Transpotation BC = Business Center Service Center 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 3 页 - - - - - - - - - 酒店常用英文术语- 职位G

6、M = General Manager 总经理AM = Area Manager 区域 /地区总经理HM = Hotel Manager 饭店经理RM = Resident Manager 驻店经理EAM = Executive Assistant Manager 行政副总经理SE = Service Executive 宾客服务行政管理层SSM = Senior Service Manager 高级宾客服务经理SM = Service Manager 宾客服务经理SL = Service Leader 宾客服务主管SA = Service Associate 宾客服务员CSET = Corp

7、orate Senior Executive Trainee 集团高级行政管理培训生CET = Corporate Executive Trainee 集团行政管理培训生CMT = Corporate Management Trainee 集团管理培训生CT = Corporate Trainee 集团培训生FC = Financial Controller 财务部总监AFC = Assistant Financial Controller 财务部副总监DOHR/DHR/HRD = Director of Human Resources 人力资源部总监ADOHR/ADHR = Assistan

8、t Director of Human Resources 人力资源部副总监TM = Training Manager 培训部经理ATM = Asst. Training Manager 培训部副经理DOSM = Director of Sales & Marketing 市场销售部总监DOS = Director of Sales 销售总监= Director of Security 保安部总监名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 3 页 - - - - - - - - -