2022年2022年酒店各类规章制度 .pdf

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1、This Conference is by municipal Standi ng Committee research decided held of, main task is in-de pth learning implement XI General Secretary on two learn a do learning education of important indicates spirit and provincial Secretary XXX important speech spirit, according to central deployment and pr

2、ovincial requirements, on I city two learn a do learning education work for arrangements deployment, education guide General members further firm ideal faith, and keep on party loyalty, and set breeze upright, and courage to play as, for in province first full built well-off social, and Bui lding hi

3、gher levels of ecological vitality city provide a strong organizational guarantee of happiness. All party members in the Constitution Party rules, series of speeches, be qualified party members education, Party Central Committee to deepen t he inner-party education, advanci ng the compre hensive yet

4、 another important practice in strictly administering the party, is to promote the inner-party education from key minority to the vast number of party members expanded, from the concentration of important measures to extend education to regular education, is leading the task of party building this y

5、ear. This year, the XI General Secretary on many occasions two study and education issued instructions, profoundly illustrates the significance of education, brilliantly describes t he overall objectives, basic requirements and main tasks of education, made clear that the main responsibility of the

6、head of the party organization at all levels and shall carry out, point in the right direction for the us to carry out study and education, provide the fundamental follow. On April 6, Liu Yunshan, Comrade Zhao Leji in Central two Forum on educational work, a careful deployment of this work, put forw

7、ard a clear requirement. On April 13, the Party Secretary, Xie Fuzhan, Director of the provinci al peoples Congress, the provinces two study educational Conference, made specific arrangements to carry out study and education in the province. We want to seriously study led And further implementation.

8、 Party according to the spirit of the Central and provincial requirements, based on actual city, research has dev eloped a two educational programmes and study contents spe cific programmes, we want to pay special attention to follow-up. Now, I make a few remarks. First, deepening understanding, enh

9、anci ng grasp two educational responsibility since the partys 18, Comrade XI Jinping as General Secretary of the CPC Ce ntral Committee made a series of major deployment around the partys construction, making a series of punch, construction of a new political styles and the aspirations of the Party

10、greatly condense d. Two study and education, reflects the interlocking, st ep by step, further promote the comprehensive strictly administering the partys firm determination and political will, to push forward the four comprehensive strategy is of great significance. We should be supported by politi

11、cal and overallheight, deep understanding of two study and education on strengthening education of party members and cadres and building a contingent of cadres with high quality, maintaining and developi ng the partys advanced nature and purity of the significance of practical thought and action int

12、o Central and provinci al requirements. First, the two study and education, is continuously strengthening the partys ideological and political construction of major deployment. Attach importance to party ideology, is t he specialty of our party, since the partys 18 distinct characteristic of strictl

13、y admini stering the party. XI General Secretary pointed out that our party must improve itself, the first task is to strengthen ideological and political construction, the key is the educational management of party members and cadres. At present, the ideas and values have become increasingly active

14、, social trends are largely stirring blend, cult ural exchanges and the complexity of the situation, drove, some party members ideological and political probl ems, there is an urgent need to strengthen party ideology: clearing the fog, was centering. Like, some belief confused, three a confidence in

15、sufficient, praised Western value concept; some spirit empty, not letter Marty letter ghosts; some political discipline relaxation, in party not statements party, and not love party, and not nursing party, and not for party, even denie d party of some most basic of princi ples and position; some org

16、anization discipline lax, not by provides participate in party of organised, not completed party distribution of task, not by party of organization princi ples do; some egoism serious, a nd people race Lee, and self-dealing; some depressed, and escape responsibility, Omission, not as good as some mo

17、ral decline, vi olating public morality, professional ethics and family virtues, not personal morality; some honesty and se lf-discipline awareness is not strong, with no fear, lawlessness, abuse, a nd corruption among political, and so on. These problems, after all, nd ignore the Constitution Party

18、 rules, ignore advanced the ory, a nd lack of sense of consciousness, consci ousness, pioneer of the party has a lot to do with it. Thought, belief and faith, stick to the spiritual pursuit of Communists, has always been the Communists to settle down at all. Two study and education, is to enable eac

19、h party to party rules etched in the heart of the party Constitution, and speech into a series of powerful weapon, clearing the barriers and gain the fetters of the mind, improve the ideological and political quality, worthy of the glorious title of the party members. Second, the two study and educa

20、tion, comprehensively strengthen the construction of grass-roots party organizations and party members is an important . Awake, our party members and party organizations, especially at the grassroots level, some of the party members quality is not high, lax disci pline and some primary party organiz

21、ations are weak and lax, wiped out some grassroots cadre s as, chaos as, thick friends, eating, and so on. These problems are like酒 店 前 台 规 章 制 度1. 服从总台领班的工作安排， 按规定的程序与标准向宾客提供一流的接待服务。2. 认真地进行交接班工作，不清楚的地方要及时提出，备用金班班交接，前帐不清后账不接。3. 作好班前准备，认真检查电脑、打印机、计算器、验钞机、信用卡POS 机、制卡机、等设备工作是否正常，并作好清洁保养工作。4. 掌握房态和客房情况

22、， 积极热情地推销客房， 了解当天预定预离客人及会议、宴会通知，确认其付款方式，以保证入住和结帐准确无误5. 快速准确地为客人办理入住、延房、换房及退房等手续，开房时主动向客人讲清房价，避免客人误解，并需做好客人验证手续和开房登记。6. 准确熟练地收点客人现金、支票，打印客人各项收费帐单，及时，准确地为客人结帐并根据客人的合理要求开具发票。7. 熟练掌握酒店的相关知识，严格遵守各项制度和操作程序。8. 根据房务部送来的房间状况报告，仔细核对，保持最准确的房态。9.为宾客提供所需要的信息，热情、周到、细致地帮助客人解决各种需求。10. 每天收入的现款、票据必须与帐单核对相符，。11. 妥善处理客

23、人的投诉，当不能解决，及时请示上级主管。12. 备用金不得以白条抵库。 未经批准， 不得将营业收入现金借给任何部门和个人。（如酒店总经理因特殊情况可在前台借取现金，但应办理相关手续。）13. 协调好同事之间的关系，更好的作好对客服务工作。14. 在授理信用卡和支票结帐业务时， 必须严格按照信用卡、 支票操作程序执行。15. 严格按照帐务规定处理各种记帐。服从上级主管的安排，认真完成任务。16. 员工应熟练掌握酒店长住客人协议及各单位合同，特别是折扣和挂帐协议。17. 正确处理客人的留言、电传等。18. 每天整理“离店帐未平”客人帐务，对非正常情况进行汇报。19. 正确处理钥匙的发放。20. 做

24、好柜台的清洁工作及终端机的维护保养。21. 密切注意大堂的情况，如有异常及时向上级主管和安全部汇报。22. 做好本岗位的清洁卫生。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 17 页 - - - - - - - - - This Conference is by municipal Standi ng Committee research decided held of, main task is in-depth learning implement XI Gene

25、ral Secretary on two learn a do learning education of important indicates spirit and provincial Secretary XXX important speech spirit, according to central deployment and provincial requirements, on I city two learn a do learning education work for arrangements deployment, education guide General me

26、mbers further firm ideal faith, and keep on party loyalty, and set breeze upright, and courage to play as, for in province first full built well-off social, and Bui lding higher levels of ecological vitality city provide a strong organizational guarantee of happiness. A ll party members in the Const

27、itution Party rules, series of speeches, be qualified party members education, Party Central Committee to deepen t he inner-party education, advanci ng the compre hensive yet another important practice in strictly administering the party, is to promote the inner-party education from key minority to

28、the vast number of party members expanded, from the concentration of important measures to extend education to regular education, is leading the task of party building this year. This year, the XI General Secretary on many occasions two study and education issued instructions, profoundly illustrates

29、 the significance of education, brilliantly describes t he overall objectives, basic requirements and main tasks of education, made clear that the main responsibility of the head of the party organization at all levels and shall carry out, point in the right direction for the us to carry out study a

30、nd education, provide the fundamental follow. On April 6, Liu Yunshan, Comrade Zhao Leji in Central two Forum on educational work, a careful deployment of this work, put forward a clear requirement. On April 13, the Party Secretary, Xie Fuzhan, Director of the provinci al peoples Congress, the provi

31、nces two study educational Conference, made specific arrangements to carry out study and education in the province. We want to seriously study led And further implementation. Party according to the spirit of the Central and provincial requirements, based on actual city, research has dev eloped a two

32、 educational programmes and study contents spe cific programmes, we want to pay special attention to follow-up. Now, I make a few remarks. First, deepening understanding, enhanci ng grasp two educational responsibility since the partys 18, Comrade XI Jinping as General Secretary of the CPC Ce ntral

33、Committee made a series of major deployment around the partys construction, making a series of punch, construction of a new political styles and the aspirations of the Party greatly condensed. Two study and education, reflects the interlocking, step by step, further promote the comprehensive strictl

34、y administering the partys firm determination and political will, to push forward the four comprehensive strategy is of great significance. We should be supported by political and overallheight, deep understanding of two study and education on strengthening education of party members and cadres and

35、building a contingent of cadres with high quality, maintaining and developi ng the partys advanced nature and purity of the significance of practical thought and action into Central and provinci al requirements. First, the two study and education, is continuously strengthening the partys ideological

36、 and political construction of major deployment. Attach importance to party ideology, is t he specialty of our party, since the partys 18 distinct characteristic of strictly admini stering the party. XI General Secretary pointed out that our party must improve itself, the first task is to strengthen

37、 ideological and political construction, the key is the educational management of party members and cadres. At present, the ideas and values have become increasingly active, social trends are largely stirring blend, cult ural exchanges and the complexity of the situation, drove, some party members i

38、deological and political probl ems, there is an urgent need to strengthen party ideology: clearing the fog, was centering. Like, some belief confused, three a confidence insufficient, praised Western value concept; some spirit empty, not letter Marty letter ghosts; some political discipline relaxati

39、on, in party not statements party, and not love party, and not nursing party, and not for party, even denie d party of some most basic of princi ples and position; some organization discipline lax, not by provides participate in party of organised, not completed party distribution of task, not by pa

40、rty of organization princi ples do; some egoism serious, a nd people race Lee, and self-dealing; some depressed, and escape responsibility, Omission, not as good as some moral decline, vi olating public morality, professional ethics and family virtues, not personal morality; some honesty and se lf-d

41、iscipline awareness is not strong, with no fear, lawlessness, abuse, a nd corruption among political, and so on. These problems, after all, and ignore the Constitution Party rules, ignore advanced the ory, a nd lack of sense of consciousness, consci ousness, pioneer of the party has a lot to do with

42、 it. Thought, belief and faith, stick to the spiritual pursuit of Communists, has always been the Communists to settle down at all. Two study and education, is to enable each party to party rules etched in the heart of the party Constitution, and speech into a series of powerful weapon, clearing the

43、 barriers and gain the fetters of the mind, improve the ideological and political quality, worthy of the glorious title of the party members. Second, the two study and education, comprehensively strengthen the construction of grass-roots party organizations and party members is an important . Awake,

44、 our party members and party organizations, especially at the grassroots level, some of the party members quality is not high, lax disci pline and some primary party organizations are weak and lax, wiped out some grassroots cadre s as, chaos as, thick friends, eating, and so on. These problems are l

45、ike餐 饮 部 管 理 制 度一、餐厅中不准提高声音，不准用手触摸头脸或置于口袋中。二、不准斜触靠墙或服务台，在服务中不准背对客人，不准跑步或行动迟缓，不准突然转身或停顿。三、要预先了解客人的需要， 除非客人有需求， 避免聆听客人的闲聊，在不影响服务的状况下才能与客人聊天、联络感情，争取客源。四、确定服务处所的清洁、避免在客人面前做清洁工作，勿将制服当抹布，经常保持制服的整洁，勿置任何东西在干净的桌布上，以避免造成污损，溢泼出来的食物、饮料应马上清理；上热餐用热盘，上冷餐用冷盘；不可用手接触任何食物，餐厅中有餐具，需要用盘子盛装拿走，盘上需加餐巾，避免餐具碰撞发出声响。五、不准堆积过多的盘碟

46、在服务台上，不准空手离开餐厅到厨房，注意不准拿超负荷的盘碟数。六、当客人进入餐厅时，以亲切的微笑迎接客人，根据年龄及阶层先服务女士，但主人或女主人留在最后才服务；在服务时避免靠在客人身上。七、在餐中服务时尽量避免与客人谈话，如果不得不如此，则将脸转移，避免正对食物，除非是不可避免，否则不可碰触客人。八、在最后一位客人用完餐之后，不要马上清理杯盘，除非是他要求才处理，不可让客人有种印象，你对别的客人的服务比对他的好，客人走后才可清理服务台或桌子。九、所有掉在地上的均需要更换，但需先送上清洁的餐具，然后再拿走弄脏的刀叉。十、在一般除了面包、奶油、沙拉酱和一些特殊的菜式，所有的食物、饮料均需由右边上

47、，勿将叉子或筷子叉在食物上。十一、客人在入座时，一定要上前协助拉开椅子，用过的烟灰缸一定要换掉，在餐厅中避免与同事说笑打闹。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 17 页 - - - - - - - - - This Conference is by municipal Standi ng Committee research decided held of, main task is in-de pth learning implement XI Genera

48、l Secretary on two learn a do learning education of important indicates spirit and provincial Secretary XXX important speech spirit, according to central deployment and provincial requirements, on I city two learn a do learning education work for arrangements deployment, education guide General memb

49、ers further firm ideal faith, and keep on party loyalty, and set breeze upright, and courage to play as, for in province first full built well-off social, and Bui lding higher levels of ecological vitality city provide a strong organizational guarantee of happiness. All party members in the Constitu

50、tion Party rules, series of speeches, be qualified party members education, Party Central Committee to deepen t he inner-party education, advanci ng the compre hensive yet another important practice in strictly administering the party, is to promote the inner-party education from key minority to the