2022年2022年酒店术语 2.pdf

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1、Alphabetical Acronyms按字母排序ADRAverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold 日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数AffiliatesIndependentinternet sites who provide a click-through link to group owned website andreceive a comm

2、ission when a booking is made 联盟网页：独立的网站提供集团网页的链接，从而由此得到的预定ANZSPAustralia,New Zealand and South Pacific 澳大利亚，新西兰和南太平洋APRMAsia-PacificRisk Management 亚太地区风险管理ARIAverageRate Index Calculatedby dividing the hotel saverage room rate by the average of the competitor set market rate 平均房价指数：酒店平均房价除以市场同期竞争者

3、平均房价BAT ForecastBusinessAlignment Team Forecast 商业联盟预测名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 19 页 - - - - - - - - - BCEBrandedConsumer Experience 品牌宾客体验BFRBestFlex Rate 最优上门散客价BTABusinessTravel Agent - the same as TMC Travel Management Company 商务旅游旅行社C&

4、IConferenceand Incentive会议和奖励Thetwo sales segments relating to conference and incentive group travel CAMCapitalAsset Management 资本资产管理CAPComplianceAssurance Process. 担保依法纳税措施CAPEXCapitalExpenditure 资本支出名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 19 页 - - - -

5、 - - - - - CCACapitalconstruction authorization 基本建设批准CMHCompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement 酒店管理公司：包括自行经营酒店方和酒店管理方Competitive SetGMdefined local hotels (usually four or five) with which a particular hotelcompetes 竞争对手

6、ConfirmationThepercentage of offered calls in a CRO that actually turn into bookings. 确认预定百分比COOChiefOperating Officer 首席营运官COS/COGSCostof Sales or Cost of Goods Sold 销售成本CPC名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 19 页 - - - - - - - - - CustomerProfit Co

7、ntribution.The revenue supplied by a customer in ayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues (Displacement is a measure of demandthat was declined as a result of accepting this business.) 客户利润贡献在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因 (业务)替代

8、分流的总利润其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求CRMClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel 区域收益管理经理：其职责超过1家酒店CROCentralReservations Office 中央订房办公室CROCCECashReturn on Cash Capital Employed 使用资本额的现金收益CRSCentralReservation System.Holidex Plus being rolled out globally

9、 replacing Holidex andGlobal II 中央预定系统CSAControlSelf-Assessment (online internal control questionnaire) 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 19 页 - - - - - - - - - 内部控制自我评估CSSCentralShared Services 中央共享服务CTPContributionto Profit Thehotel scontribution

10、 to group Profit (Total of management and incentive fees) 收益贡献：酒店提交给集团的收益（包含管理费和提成）ECSElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme) 在线佣金服务系统EEOEqualEmployment Opport

11、unities 均等就业机会EMEAEurope,Middle East and Africa 欧洲、中东和非洲EMEROTheEMEA Central Reservations Office (call centre) located in Amsterdam. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 19 页 - - - - - - - - - 位于阿姆斯特丹的欧洲、中东、非洲中央预定办公室EOWAEqualOpportunity Woman Agency (

12、Australia Only) 妇女均等就业机会机构（仅在澳大利亚）ERTEmergencyResponse Team 紧急反应小组ESEmployeeSurvey 员工满意度调查FAMFinanceand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals 财务及资产管理：对企业管理报告负责，外部财务报告，税收，财

13、政，风险资本和项目评估FISFranchiseInformation System 加盟信息体系Flow-throughThepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through 收入变化率计入去年或预算利润通常用营业总收入测算利润 也称为直接测算名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - -

14、- - - - - - 名师精心整理 - - - - - - - 第 6 页，共 19 页 - - - - - - - - - FLSFireLife Safety 消防救生索及配件系列FPMMFireprotection maintenance management 消防防护维修管理FranchiseeAnoperator who uses a brand under licence from the brand owner 特许经营人FranchisorThebrand owner who licences brands for use by other operators 授予特许者GB

15、SGlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally 全球品牌服务GDSGlobalDistribution System 全球分销系统GFI名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整

16、理 - - - - - - - 第 7 页，共 19 页 - - - - - - - - - GroundFault Interrupter 断电器GOPGrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property 毛营业利润 : 扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧

17、费，分摊费，损益GOPPARGrossoperating Profit per available room.(revenue after variable costs) 每间房间的毛营业利润GRRGrossRooms Revenue 房间毛利润GSAGeneralSales Agent 总经纪人GSSGuestSatisfaction Index (the key measure within GSTS) 宾客满意度指数GSSGlobalSales Support 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理

18、- - - - - - - 第 8 页，共 19 页 - - - - - - - - - 全球销售支持GSTSGuestSatisfaction Tracking System 宾客满意度追踪系统HACCPHazardAnalysis Critical Control Path (Food Safety) 危害分析临界控制途径HIROHotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a

19、 particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle ” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotels operati

20、ng history 酒店空房预订优化系统（方案）酒店收入最大化或称酒店生产管理系统，它收集（酒店的）客户需求（信息），并对酒店进行逐个分析，基于这样的分析，系统（可为酒店）提供临界（障碍）值这是一个高度自动化的管理系统，可以根据酒店类型和酒店历史数据的统计信息帮助各个酒店进行费用（入住率）管理HMAHotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA 酒店管理协议名师资料总

21、结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 9 页，共 19 页 - - - - - - - - - HMGHotelManagement Group 酒店管理团队IBPIntegratedBusiness Plan Formsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next

22、 12 months 整合的企业管理流程计划： 预算组成部分， 采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测IBTIndividualBusiness Travellers 个体商务旅行者IDSInternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia) 互联网分销体系IGUIncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogene

23、ous groupings 收益产出单元：用于财务生成酒店同品牌体系计算IRRInitialrate on return 回报初始率名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 10 页，共 19 页 - - - - - - - - - KNRKeyNegotiated Rate 关键协议费率KPOKeyPerformance Objectives 主要绩效标准LIRGLowestInternet Rate Guarantee 最低网站预定保证LNRLocalNegotiated

24、Rate 当地协议汇率LOILetterof Intent 意向书LTILosttime injuries 浪费机会的损害LTOLabourTurn Over 劳动力流动名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 11 页，共 19 页 - - - - - - - - - MACROMarketArea Central Reservations Office Thesystem by which all reservations for properties in a given

25、 market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled 市场区域中央预定办公室MMRManagers Monthly Report 经理月度报告MPIMarketPenetration Index Calculatedby dividing the hotel sactual market share by

26、 fair market share 市场渗透指数，酒店实际市场份额除以平均市场占有率MTDManager,Talent Development 管理层与人才发展MTMManager,Talent Management 管理层与人才管理Net RevCoNetrevenue per call offered.A key efficiency measure for the CRO which 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 12 页，共 19 页 - - - - -

27、- - - - measuresthe amount of money generated per call through to the CRO 每个所打电话的净收益NOPNetoperating profit 净营业利润OHS OccupationalHealth & Safety 职业保障OSHOccupationalSafety & Health 职业安全OSIOverallSatisfaction Index 总体满意度指数P2PPay2 Produce 货到付款PAFPersonnelAction Form 个人行动表格PDP名师资料总结 - - -精品资料欢迎下载 - - - -

28、 - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 13 页，共 19 页 - - - - - - - - - PerformanceDevelopment Plan 个人发展计划PDRPerformanceDevelopment Review 个人发展回顾PFPPayfor Performance.The collective name for all revenue generation programmes notcovered by a franchisees reservations or marketing assessments

29、. These include VCRO, MACRO and Affiliatemarketing 按效果付费（联营模式）PIPPropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards 资产改进计划PMSPropertyManagement System 资产管理体系PPPriorityPrivilege 优先特权PSC名师资料总结 - -

30、-精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 14 页，共 19 页 - - - - - - - - - PrioritySales Campaign 优先促销活动QESQualityEvaluation System质量评估体系Atool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brand RCDRe

31、sidualCurrent device 漏电保护器RDOSRegionalDirector of Sales 区域销售总监RevPARRevenuePer Available Room Calculatedby dividing the hotelsrooms revenue by the number of rooms available.Rev Par will equal the hotel s average room rate whenoccupancy is 100%. 房间总收益除以可用房总数。当入住率100% 时，此用来平衡平均房价RevPASHRevenuePer Avai

32、lable Seat Per Hour 每位每小时收益RFP名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 15 页，共 19 页 - - - - - - - - - Requestfor Proposal 提案申请RGIRevenueGeneration Index Calculatedby dividing the hotelsRev Par by the total Rev Par of your hotel s direct competitors 每间可售房收入除以竞争对手

33、总可售房收入RGMRegionalGeneral Manager 区域总经理RMECRegionalMajor Expenditure Committee 区域支出委员会负责人ROCEReturnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill 已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重

34、估价准备及商誉注销生成ROIReturnon Investment 投资利润率名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 16 页，共 19 页 - - - - - - - - - RPCRedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of po

35、intsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions 积分回收RTWReturnto Work 复工SOP sStandardOperating Procedures 标准操作步骤SpendPARTotalspend per available room a better measure of total revenue in the hotel than RevPAR as it incorporatesthe performance

36、of non-room revenue generating activities as part of theoverall picture 空房总支出 - 比 RevPAR 更好的衡量酒店总收入的方法， 它包含总收入一部分的非房间收益SRDTSalesand Revenue Diagnostic Tool 销售收益诊断工具SSP名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 17 页，共 19 页 - - - - - - - - - StrategicSales Path 战略销

37、售途径STIShortTerm Incentive 短期激励TACPTravelAgent Commission Programme.The programme that stipulates how much a travelagent is paid by our hotels for taking a booking 旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付TPIThirdParty Intermediary Third party Companies such as “WotIf ” and “Need it Now ” that sell our roominventor

38、y on line 第三方中介人TQMTotalQuality Management 全面质量管理VCROVirtualCentral Reservations Office Atool for hotels to divert their in-house after office hours reservation callsto the nearest CRO 虚拟中央预定办公室名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 18 页，共 19 页 - - - - - - - - - WH&SWorkplace,Health and Safety 工作场所的卫生安全OH&SOccupational,Health and Safety 岗位卫生安全名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 19 页，共 19 页 - - - - - - - - -