信用社员工集中培训心得体会.doc

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1、信用社员工集中培训心得体会心得体会心得体会通过这次集中培训，我深刻认识到这次学习的重要性，通过讲解让我们明确了服务理念，用优质的服务满足客户需求从而使信用社赢得客户、赢得竞争、赢得信誉和效益。在听朱锐老师的讲解中学到了很多切合实际的知识及操作技巧，首先我更深刻的认识到在市场经济体系下银行业竞争不断且日趋激烈的情境下，我们信用社要想更好地发展就必须赢得客户，才能够赢得市场。想要赢得更多的客户，就必须要知道客户需要什么 、如何让客户满意，通过讲解我只有用优质的服务、娴熟的业务技能以及与客户沟通的技巧才能够让客户更加满意，才能够销售更多的产品。通过这次培训，我还认识到想要做出优质的服务，并不是口上说

2、出的，而是我要用心的做。正如所说要把工作当成事业来做，当成生命中不可缺少的一部分，尽心尽力的去做，这样我才能过真正的做出优质的服务。以前我把工作只是当成工作来做，通过学习为了点亮了我人生中的目标，我知道工作的人生才是充实的人生，工作就是事业。通过这次学习，为我解决了迷茫，怎么才能把工作做好？做的比以前更好？优质服务体现在哪里？答案是从细节做起。“亲切迎、主动问、耐心听、及时答”这些都是细节。大海不择细流,故能成其深。泰山不让寸土，故能成其高。以前工作中以为细节无所谓，现在知道我在日常工作中多用心，客户就会在我的服务中感受到我的热情，才会满意而走，才会赢得客户，赢得市场。通过这次培训，找到了工作

3、中的不足，为我日常工作的工作提供了指引，加深了我对银行业工作的认知，在今后的工作中我必报着服务至上，客户第一的心态，从细节小事做起，持之以恒的本着所学到的认识及技巧更好的服务客户，满足客户需求。让我们一起努力使信用社赢得更多的客户，赢得竞争，赢得市场，赢得信誉和效益。结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16nz31n56pvccu0va7tznvtjnzliqm,11g1,q4w0e5zx2wta9kxaqq37gfi8kbw059,amf5.cq0qbfq67exrbu,slm6yknggjhtb,i0x5sqa5m3sie

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