商业银行调查问卷.doc

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1、商业银行调查问卷乐山市商业银行调查问卷市商业银行调查问卷一、对我行金融产品服务的评价1、总体评价很满意 较满意 一般 较不满意 很不满意2、良好、完善的营业设施设备很满意 较满意 一般 较不满意 很不满意3、金融产品种类丰富很满意 较满意 一般 较不满意 很不满意4、柜面服务态度和办理效率很满意 较满意 一般 较不满意 很不满意5、客户经理服务态度和办理效率很满意 较满意 一般 较不满意 很不满意6、贷款手续、流程便利性很满意 较满意 一般 较不满意 很不满意7、贷款审批发放速度很满意 较满意 一般 较不满意 很不满意8、融资成本很满意 较满意 一般 较不满意 很不满意9、授信额度满足融资需求

2、很满意 较满意 一般 较不满意 很不满意10、票据业务办理速度及便利性很满意 较满意 一般 较不满意 很不满意11、贴现业务办理速度及便利性很满意 较满意 一般 较不满意 很不满意12、售后客户关系维护很满意 较满意 一般 较不满意 很不满意13、与我行合作的担保公司收费、服务很满意 较满意 一般 较不满意 很不满意14、与我行合作的评估公司收费、服务很满意 较满意 一般 较不满意 很不满意二、贵企业对我行目前的金融产品和服务有何意见和建议？三、贵企业还希望我行能够提供什么金融产品和服务？ 结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！

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