信用社（银行）重大声誉风险应急预案.doc

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1、信用社（银行）重大声誉风险应急预案乐至县农村信用合作联社消防应急预案信用社（银行）重大声誉风险应急预案一、重大声誉风险事件应急预案的目的为引导我社有效管理声誉风险，完善全面风险管理体系，更好地维护金融消费者权益，做好惠民工作，指导各部门、各营业网点建立舆情分类报告机制，明确舆情监测责任和报告路径，逐步完善声誉风险管理信息报告体系。二、职责及分工(一)组织机构成立了良安信用社声誉风险管理领导小组。组长：副组长成员：宣云、 (二)领导小组人员分工组长：组织和部署各网点要以开放、积极的姿态，坚持及时准确、公开透明、导向正确的原则，做好舆情工作，把舆情工作作为为人民群众服务，提升经营管理水平，改善金融

2、服务，增强风险管理能力的重要工作之一，主动有效地防范声誉风险和应对声誉事件，避免负面舆情升级和损害信用社声誉。成员：做好舆情监测及时准确，要搜集调查传播源头和路径；要掌握传播范围，对舆论态度、评论、诉求有全面充分的认识，发现舆情第一时间及时上报；舆情引导要积极主动，正确有效，要将正面宣传、新闻调控、网评引导相结合，形成引导合力，舆情报告内容要完整，要将相关应对措施写入报告内容及时报告。三、应急预案根据联社声誉风险管理机制、办法、相关制度和要求，主动、有效地防范声誉风险和应对声誉事件，最大程度地减少对社会公众造成的损失和负面影响，监控我社声誉风险管理的总体状况和有效性，承担声誉风险管理的最终责任

3、。（一）各网点必须明确有关声誉风险管理的职责、权限和报告路径，确保其采取必要措施，持续、有效监测、控制和报告声誉风险，及时应对声誉事件。（二）全体员工负责我社声誉风险管理,配备与我社业务性质、规模和复杂程度相适应的声誉风险管理资源。（三）明确我社各网点在声誉风险管理中的职责，确保其执行声誉风险管理制度和措施。（四）确保全社员工接受相关领域知识，知悉声誉风险管理的重要性，主动维护银行的良好声誉。（五）培育我社声誉风险管理文化，树立员工声誉风险意识。（六）各网点要将舆情监测工作制度化，明确分工，落实责任，并对监测应对情况进行记录，尤其是做好负面信息和舆情的记录，并开展舆情研判，评估声誉状况，评价应

4、对效果从维护客户关系、履行告知义务、解决客户问题、确保客户合法权益、提升客户满意度等方面实施监督和评估。（七）舆情信息研判，实时关注舆情信息，及时澄清虚假信息或不完整信息。（八）做好声誉风险信息管理，记录、存储与声誉风险管理相关的数据和信息。（九）声誉风险管理后评价，对声誉事件应对措施的有效性及时进行评估四、预防措施（一）在重大声誉事件或可能引发重大声誉事件的行为和事件发生后，及时启动应急预案，拟定应对措施。（二）各网点指定有责任心的员工担任此项工作，明确处置权限和职责。（三）按照适时适度、公开透明、有序开放、有效管理的原则对外发布相关信息。（四）实时关注分析舆情，动态调整应对方案。（五）重大

5、声誉事件发生后必须在第一时间内向联社领导小组报告有关情况。 农村信用合作联社良安信用社结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16x5gd5cm6w9qa4kan6z4g,vl42o,vp.l.xqi7,0czxlp21gq942d,3fihb6ov5q5hzivl.idvc4npk0khxv.yve.m3xkpv25a4cp1p86mumtqma7,v9iq4.tw2f579dgua2qygx3lt43xm.gm927j7lz1mb1.z1c.irn.3gzd59hz82cf6,5s7v3yns70xlwnjswgik6t1,b

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