银行信用卡的服务满意度调查问卷.doc

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1、银行信用卡的服务满意度调查问卷工商银行信用卡的服务满意度调查问卷银行信用卡的服务满意度调查问卷尊敬的客户：您好！为提升我行银行信用卡对您的服务水平，特向您调查对我行的满意度，从而让我行改进。我们承诺将对您的回答和个人信息严格保密，十分感谢您能在百忙之中抽出时间支持并参与我们的调查！1.很满意 2.较满意 3.一般 4.较不满意 5.很不满意1.银行的营业时间合适，方便您办理业务（8:00-17:00） A.1 B.2 C.3 D.4 E.52.营业厅标识系统（指引标识、海报、交互式视频系统等）能为您提供相关我行的服务信息 A.1 B.2 C.3 D.4 E.53.营业厅内等候区设施（座椅、书报

2、架、饮水设施等） A.1 B.2 C.3 D.4 E.54.我行员工的服务用语、服务礼仪、服务态度及服务效率 A.1 B.2 C.3 D.4 E.55. 您对我行信用卡功能的多样性 A.1 B.2 C.3 D.4 E.56您认为现在所使用的我行信用卡卡面设计很独特 A.1 B.2 C.3 D.4 E.57.您认为现在所使用的我行信用卡卡片质量很好，不容易损坏 A.1 B.2 C.3 D.4 E.58.您认为现在使用的我行信用卡收费制度合理 A.1 B.2 C3. D.4 E.59.对于我行信用卡的增值服务、信用额度及期限的满意程度A.1 B.2 C.3 D.4 E.510.您认为现在所使用的我

3、行信用卡的隐私保护做的很好 A.1 B.2 C.3 D.4 E.511您对现在所使用的信用卡投诉服务处理觉得及时 A.1 B.2 C.3 D.4 E.512.您对我行信用卡的整体满意度A.1 B.2 C. 3 D.4 E.513您觉得我行的品牌影响力度和企业社会形象 A.1 B.2 C.3 D.4 E.5您的年龄段:：A.20岁以下 B.20至35 C.36至50 D.51岁以上您的性别:：A.男 B.女您成为我行客户的时间：A.少于1年 B.1年到3年 C.3年到5年 D.5年以上您的收入：A.少于1500元 B.1500至3000 C.3000至6000 D.60000以上您的职业：A.学

4、生 B.机关企事业单位职员 C.公司职员 D.个体从业者 E.待业人员 离退休人员 F.其他再次感谢！结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16hmjkmtm70j6dskp886nwzy18w4ruq5hx6rtk,xr7gn5rfdjnz5rim6e5fk1jsucuvqc4cwslif0kpn1jjlz,vwizckufadiq6vxsm7dljx26nqae8lzg4qt1il9as2ozhfo.l3b5hnh.m,746.vjc5ybeq2fzd68fy56gpmsure9.2iqv6rmbolzo2ivcy,gv9y

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