萝县中医医院预约诊疗服务工作方案.doc

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1、萝县中医医院预约诊疗服务工作方案长阳土家族自治县人民医院萝县中医医院预约诊疗服务工作方案根据卫生部关于在公立医院施行预约诊疗服务工作的意见要求，为了有针对性的解决群众反映突出的“看病难”问题，改善我院服务功能，提高医疗服务水平，方便群众就医及医院提升管理水平，提高工作效率和医疗质量，降低医疗安全风险,结合我院实际，现成制定工作方案如下：一、成立预约诊疗服务领导小组组 长：成 君副组长：韩雪松成 员：李文莉、徐翠芝、王 泉、白 莹职责：制定工作方案，确定工作进度，做好各方面的协调工作。二、工作方案（一）在电子触摸屏上介绍各专家业务特长及工作科室。（二）门诊初诊、复诊及出院病人预约就诊：1、门诊初

2、诊、复诊病人预约就诊：预约电话为0468-6822415，做好预约就诊患者的登记。逐步提高门诊预约挂号的比例。实行分时预约，按照预约优先的管理原则，逐步做到预约挂号患者优先安排就诊。2、出院病人复诊：开放住院部医师的预约服务，出院病人复诊预约电话为住院科室电话，由科室护士负责对来电话要求复诊的病人进行登记，并与接诊医生及患者沟通具体预约时间。（三）规范医务人员出诊管理要求医务人员按时出诊，全天开展诊疗服务工作（四）做好预约诊疗患者的服务工作医务人员要关心体贴患者，解答问题时要文明礼貌，耐心细致。要尽量简化手续，按计划安排就诊。对于65周岁以上的老人及来自外地的患者，社区卫生服务机构转诊的患者，

3、应重点做好预约安排。门诊检验、放射等科室要对预约病人做好辅助服务，各种检查化验结果做到及时准确。（五）加强对预约诊疗服务工作的管理制定预约诊疗服务工作方案，制定工作流程，由医务部、护理部对预约工作进行监督。按照物价管理部门和卫生行政部门规定的标准收取挂号费用和相关费用。预约挂号和就诊，患者应携带身份证等有效证件实名办理，由接诊医生进行核对。方便群众，缓解看病难，带动公立医院管理创新和改革。结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！1634,lfc973odu8ryk0e0wx2,zqrc50k57eh7eq8iug6ebnqos03

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