最新HND商务信息与通讯技术.docx
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1、精品资料HND商务信息与通讯技术.InformationCommunications Technology in Business :An Introduction(DE3K 35)NAME:SCN: CLASS: ContentsIntroductionThe body of this report consists of seven parts that includes different management needs different information, three types of information system, two pieces of current leg
2、islation, three data communication systems, two benefits for three data communication, three threats to security of networked information, three ICT innovation of company.Section1 introduced for functions of management CommandsStrategicCondensedReports TacticalOperational coordimtionFigure1 function
3、s of managementStrategic manager: Connor Webster is strategic manager of Crown Catering Service Company. Strategic manager need some information to developing Catering Services Company. The information includes an internal information staffing needs. The company should meet the needs of staff. So th
4、at staffs work harder. External information includes market trends. Companies understands the market trends conducive to the development. Catering Services Companys Strategic Manager through the information to formulate long-term planning and setting objectives and policy. The long-term planning is
5、3-5 year target. Catering Services Company. Catering Services Company through object and policy to developing company.Tactical Manager: Crown Catering Services Company has about 20 branches is tactical manager. The tactical manager needs information includes four kinds of internal information and on
6、e external information. Four kinds of internal information includes productivity, improve productivity can improve the efficiency of the work. Variance analysis can show difference between the planned and actual production. Tactical manager needs Cash Flows and Budgets information to do budgetary co
7、ntrol and monitoring. External information includes current market data and opponents policy related. The tactical manager through information to obtaining resources monitoring and developing operational policies and objectives.Operational Manager: Crown Catering Services Companys sales manager is o
8、perational manager. Operational managers needs real-time and specific business information. Operational managers to responsible for routine activity business information, monitoring of frontline staff, ensuring effective use of resources, rating to staff of different levels, monitor employee attenda
9、nce hours worked and overtime. Low levels of responsibility affecting individuals. Section2 Three types of information systemDSS Operational manager using decision support systems. Decision support systems are interactive systems that rely on hardware and software to support managers in the decision
10、 making process and a highly flexible and interactive IT system that is designed to support decision making when the problem is not structured. Connor Webster can use that to do market survey project. The benefits of DSS for Crown Catering Services Company includes optimization and forecasting work
11、completed, simulate scenarios and for easy to Crown Catering Services development of contingency plans in advance, understand work processes, prevent the potential danger.ESExpert System aimed to duplicate what an expert or number of experts would do in a given situation. Expert system is suitable f
12、or tactical manager. ES system can help Crown Catering Services company solve complex problems and make decisions. The ESs benefits includes put together structured data, defined area and hands complex logic.EISEISs definition is any kind of information system which improves the functions of an ente
13、rprise business processes by integration. Strategic manage can use EIS to precise find information in many fields. Fields includes marketing, finance, manufacturing and others. The EISs benefits includes provide the efficiency of decision makers, timely decision, improve the tracking information for
14、 Crown Catering Services, provide timely information.Section3: Two pieces of current legislationThe Date protection Act (1998): The Data Protection Act governs the processing of information relating to individuals. The Act covers the obtaining, holding and use or disclosure of information.This Act a
15、lso concerns personal information held about individuals and relates to the followingData processed using an electronic system. Information recorded as part of a relevant filing system.The Data Protection Principles:1. Information shall be obtained and processed fairly and lawfully.2. Information sh
16、all only be held for one or more specific and lawful purposes.3. Companies should not hold information that is excessive or is not relevant to the purposes the company has registered under the Act.4. Information held on individuals should be accurate and up-to-date.5. Information should not be held
17、for longer than necessary.6. Individuals have the right to see the data held about them and have corrections made if need be.7. Companies must take adequate security measures to prevent unauthorized access.8. Data must not be transferred to countries outside the European Union (EU) that provides ina
18、dequate protection.Suggestion for Crown Catering Services CompanyCrown Catering Services Company should lawfully use the collect data. Crown Catering Services Company should protect the security of data. Crown Catering Services Company should be accurate and update of individuals. Crown Catering Ser
19、vices Company should be not be held for longer than necessary of data.Computer Misuse Act 1990This legislation protects information stored on computer from unauthorized access, alteration and damage. Unauthorized access, including hacking or internal members of staff using someone elses password to
20、access restricted information.Ulterior intent with the intention of committing a crime for personal gain. Unauthorized modification to documents.Suggestion for Crown Catering Services CompanyCrown Catering Services Company often give computer virus. Crown Catering Services Company should put the dat
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