最新HND商务信息与通讯技术OUTCOME1.docx
《最新HND商务信息与通讯技术OUTCOME1.docx》由会员分享,可在线阅读,更多相关《最新HND商务信息与通讯技术OUTCOME1.docx(13页珍藏版)》请在淘文阁 - 分享文档赚钱的网站上搜索。
1、精品资料HND商务信息与通讯技术OUTCOME1.Part1: Identify andevaluatetherole ofbusiness information in decision-making.Question 1:Strategic ManagementStrategic management is responsible for making decisions that affect whole company. These decisions are generally very complex and unstructured .They make long-term de
2、cisions.Internal: The market trends. If the company can observe the index,it willunderstand the needs of the company ,so as to decide it will produce the products to gain more profit.External: the staffing needs. If the mpany can improve employee benefits,increase their rewards ,it will make employe
3、es have more power.Tactical ManagementTactical managers are the middle management. They make medium-term decisions a忏ectingbudgets, monitoring operations, developing policies, obtaining resources. Tactical managers develop tactics to achieve the overall strategic aims and objectives set by the strat
4、egic manager.Internal: The budgets. If the company has a budget process,it will be able to control the budget and control the companys cash position. And the enterprisecapital will become more flexible .External: If the enterprise has the fixed suppliers,it will guarantee the quality of enterprise p
5、roducts and save operating time,thus enhances the enterprise the competitive ability and increase more profits.Operational ManagementThe operational manager is the first line manager or supervisor. They areresponsible for the day-to-day opera甘ons of the business.Internal: If the enterprise sta仔 atte
6、ndance record eve叩 day,it can work out a plan for a more perfect plan according to the information,so that employees work more e仔iciently.External: The customer needs. If the enterp川se understand customer needs, its products to attract customers and increase income.Senior ManagementStrategicTactical
7、Middle ManagementOperationalQuestion 2:Enterprise resource planning is a cross-functional enterprise system driven by an integrated suite of so仕ware modules that supports the basic internalbusiness prosses of a mpany. ERP gives a company an integratedreal-time view of i怡 core business processes such
8、 as production,order processing,and inventory management,tied together by ERP applications software and a common database maintained by a database management system. ERP systems track business resources (such as cash,raw materials,and production capacity) and the status of commitments made by the bu
9、siness (such as customer orders,purchase orders,and employee payroll),no matter which department (manufacturing ,purchasing ,sales,accounting ,and so on) has entered the data into the system. ERP facilitates information f10w between all business functions inside the organization,and manages connecti
10、ons to outside stakeholders. (Wikipedia ,2013)This information system would support decision-making at strategic levels. ERP provides support to upper level management to provide them with critical decision making information.This decision support allows the upper level management to make managerial
11、 choices that enhance the businessdown the road. ERP also creates a more agile mpany that better adapts to change. ERPmakes a company more f1exible and less 时gidly structured so organization components operate more cohesively,enhancing the business-斗nternallyand externa11y. ERP can greatly improve t
12、he quality and efficiency of a business. By keeping a companys internal business process running smoothly ,ERP can lead to better outputs that benefit the company such as customer service,and manufacturing.Customer relationship management is a model for managing a companysinteractions with current a
13、nd future customers. It involves using technology to organize ,automate ,and synchronize sales,marketing ,customer service ,and technical suppo凡 (Wikipedia ,2013)This information system would support decision-making at operational levels. Access control is crucial for the SCM tool. On the one hand,s
14、ince this is team development ,may need to limit certain members of the authority;The sub-project of the especially big projects tend to be involved inoutsourcing ,at the end of the alignment stage will involve a lot of different units,need more rights management. Access control ,on the other hand,a
15、lso reduced the possibility of wrong operation,indirect improve the availability of the SCM tool. SCM tools record programs and files modified tr司ectory,track change information,make the software development work completed in Baseline (Baseline) gradual wa弘 avoiding the uncontrolled software develop
16、me nt situation ,make development status in order.Supply chain management is the management of the flow of goods. It includes the movement and storage of raw materials , work-in-process inventory,and finished goods from point of origin to point of consumption . Interconnected or interlinked networks
17、,channels and node businesses areinvolved in the provision of products and services required by end customers in a supply chain . Supply chain management has been defined as the design, planning,execution,control ,and monito时ng of supply chain activities with the objective of creating net value,buil
18、ding a competitive infrastructure ,leveraging worldwidelogistics, synchronizing supply with demandand measuring performance globally. (Wikipedia ,2013)This information system would support decision-making at operationa川evels.CRM is not only one in the face of customer marketing and service departmen
19、t, also is a business departments can share information and resources pla仔o rm for the automation work,in order to maximize the mining and coordination of enterprise resources , expand the survival space and potential. CRM is customer information into positive customer relationship and the workingpr
20、ocess of the cycle. Through the CRM can more trulycomprehensive collection,analysis of customer information ,to providecustomers with multi-angle,all-round service.Question 3:The Data Protection Act 1998 is a United Kingdom Act of Parliament whichdefines UK law on the processing of data on identifia
21、ble living people. It is the main piece of legislation that governs the protection of personal data in the UK. Although the Act itself does not mention privacy,it was enacted to bring UK lawinto line with the EU data protection directive of 1995 which required Member States to protect peoples fundam
22、ental rights and freedoms and in particular their right to privacy with respect to the processing of personal data.(Wikipedia ,2013)1 think it necessa叩for enterprises to use the Act.It can better protect corporatedata and information,to reduce a lot of business risk.The Copyright,Designs and Patents
23、 Act 1988 (c. 48),also known as theCDPA,is an Act of the Parliament of the United Kingdom which received Royal Assent on 15 November 1988. It reformulates almost completely the statutory basis of copyright law (including pe斤。rming rights) in the United Kingdom, which had,until then,been governed by
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 最新 HND 商务信息 通讯 技术 OUTCOME1
限制150内