Unit-5航空服务英语.ppt

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1、 Task Listen and repeat the following words.1. baggage n. bi 行李行李2. contact n. kntkt 接触、联系接触、联系 3. addition n. din 增加、附加物增加、附加物 4. rather adv. r: 稍微、相当稍微、相当 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. addition _2. rather _3. contact _4. bagg

2、age _ 增加增加稍微稍微行李行李联系联系 Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ claimportercontactrather Task Listen and fill in the missing words.1. I cant find my _. 2. Its _ big and pink. 3. I will_ you if I need to see you. 4. In _, we have porters here. baggagerathercontactaddition A: He

3、llo Sir, do you _ any help? B: Yes, I cant find my baggage. A: Dont worry, how many _ of baggage have you got? B: Only one. Its _ big and pink. A: And which flight did you fly with? B: NW 956 of Northwest Airlines. A: Well, you should be at No. 11 conveyor belt to _ your baggage. B. Thank you. My pl

4、easure. In addition, we have porters here. They are ready to serve you whenever you need them. B. Thanks. I will _ you if I need to see you. Task Listen and try to complete the dialogue: Introducing the Service Facilities(介绍服务设施介绍服务设施)needpiecesratherclaimcontactA. Take care. Bye-Bye. (After claimin

5、g baggage) B. Hello again, I would like to go to the Olympic Village. Which exit should I go through? A. The one on the right. You have so many suitcases. Do you need my help? B. Im afraid yes. Thank you. A. You are welcome. Please come this way. Task Listen and repeat the following words.1. board n

6、. b:d 会议桌、全体委员、委员会会议桌、全体委员、委员会2. together adv. te 共同、一起、相互共同、一起、相互3. already adv. :lredi 表示现在或过去某时已发生的事实表示现在或过去某时已发生的事实; 已经、早已已经、早已4. staff n. st:f 全体人员全体人员 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. staff _2. together _3. already _4. board

7、 _全体人员全体人员一起一起已经已经全体委员全体委员 Baggage Inquiry Task Listen and write down the words you hear.1、_2、_3、_4、_alreadystafftogetherboard Task Listen and fill in the missing words.1、 Id like to know why my baggage hasnt arrived _.2、Here are the boarding pass and the baggage check, they were_ together.3、It shou

8、ld have arrived _.4、The staff here are _ for it.5、A _ will bring it shortly.getstapledget alreadysearchingporterTask Listen and try to complete the dialogue:Baggage Inquiry(行李查询行李查询)A: Can I help you? B: Yes, Id like to know why my baggage hasnt arrived _. A: Please tell me your flight number and sh

9、ow me your baggage check .B: Here are the boarding pass and the baggage check, they were _ together. A: Thank you. Now well find out where your baggage is. B: It should have arrived _. All other passengers aboard the same plane have got their baggage. It is only me who has no baggage. A: Dont worry.

10、 The staff here are _ for it. Please wait a moment. (After a while)A: Hello Madam, weve found your baggage. It was in the oversized baggage claim area. A _ will bring it shortly.B: Great. Thank you very much.A. Not at all. getstapledalreadysearchingporter Task Listen and repeat the following words.

11、1. luggage n.li 皮包皮包 2. later adj.leit 更后的更后的 3. middle adj. midl 中部的、正中的、中间的中部的、正中的、中间的4. carefully adv. kefli 小心地、谨慎地小心地、谨慎地5. connection n.knekn 连接、衔接、结合连接、衔接、结合 Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. carefully _ 2. connection _ 3. l

12、uggage _ 4. later _5. middle _ 小心的小心的连接连接行李行李中间的中间的过会；更后的过会；更后的Task Listen and write down the words you hear.1. _2. _3. _4. _5. _middle connectioncarefullylaterdepositTask Listen and fill in the missing words.1. I How long do you want us to _ them?2. By the way, are there any _ goods in your baggage

13、?3. If you pick up your baggage _ 4 hours, you have to pay 25 yuan.4. Can I see your _?5. These are your baggage _.keepdangerouswithpassportdeposit receiptsTask Listen and try to complete the dialogue:C: Good morning, Sir.P: Good morning. Can I leave my baggage here?C: Yes. How many pieces of baggag

14、e do you want to leave? P: Two suitcases.C: How long do you want us to _ them?P: Ill take them out no later than 16:00.C: Ok, let me look at your baggage. They will need two middle size boxes. By the way, are there any _ goods in your baggage?P: No, there arent any dangerous goods or any fragile art

15、icles. How much do I have to pay?C: If you pick up your baggage _ 4 hours, you have to pay 25 yuanP: How about the overtime charge?C: For one middle size box, 10 yuan will be added on the basic price for less than 4 extra hours.P: I see.C: Can I see your _?P: Here you are.C: Whats your name?P: John Smith, its J-O-H-N S-M-I-T-H.C: Thank you, these are your baggage _. Please keep them carefully. You have to show them to claim your baggage.P: Thank you.C: See you.keepdangerouswithinpassportdeposit receipt结束结束