2022年2022年酒店常用英语口语前厅英语 .pdf

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1、酒店常用英语口语：前厅部用语（1） Have you a reservation ？您预订过吗？（2） May I have your name and room number ？您能告诉我您的名字与房间号码吗？（3） Here is your room key. 给您房间钥匙。（4） Please pay at the cashiers desk over there. 请去那边帐台付款。（5） Are these your baggage ？ May I take them for you？这些是您的行李吗？我来帮您拿，好吗？（6） Im afraid our hotel is fully

2、 booked on that date. 对不起，我们饭店那一天的客房全部订满了。（7） Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。（8） Ill cancel Mr Bells reservation from February 27th for three nights. 我将取消 BELL 先生从 2 月 27 日开始 3 个晚上的预订。（9） May I reconfirm your departure date ？我可以再次确认您的离店日期

3、吗？（10） Im sorry， madam. We dont have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。（12） How many pieces of luggage do you have ？请问您有几件行李？（13） Is there anything valuable or breakable in your bag ？您包里有贵重或易碎物品吗？（14） You can get your money changed at the cashiers Desk. 您可以去收款处兑换钱。（15） Could you take a mes

4、sage for her ， please ？你能不能为我给她留信口信？（16） Just a moment ， please ， sir. Ill put you through. 请稍等一下，先生。我马上为您接通。（17）For outside calls， please press 9 first and when you hear the dialing tone，press the number youwant. 打外线请先按 9，听到声响后再按您所要的号码。（18） How would you like to make payment， sir. 先生，请问您将如何付款？（19）

5、Here is your change and receipt ， sir. Ill send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。（20） The rate of your room will be paid by your host unit while the others 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 20 页 - - - - - - - - - should

6、 be at your expense. 您的房费将由接待单位支付，而杂费则应由您自己付。（21） How many copies do you need ？您要复印几份？（22） Can you give me your fax number ， sir？请您告诉我您的传真号码好吗？（23） When can I pick it up？我什么时间能取？礼宾部 Concierge 行李生 Bell man / Bell boy 门童 Doorman 行李 Luggage / Baggage 行李架 Luggage rack 行李存放处Luggage Depository 行李车 Baggage

7、 trolley 司机 Driver 导游 Tour guide 电梯 Elevator 洗手间 Toilet 机场 Airport 火车站 Railway station 商场 Shopping center 超市 Super market 小费 Tip 雨伞 Umbrella 接机服务Pick-up service / Limousine service 行李寄存Check baggage 叫早服务Morning call 贵重物品Valuables 易碎物品Fragile objects 自助早餐Buffet breakfast 往前直走Straight on 常用词汇五星级酒店 Fiv

8、e-star hotel 前厅部 Front office department 总台 Reception / Front desk 总机 Operator / Service center 商务中心Business center 票务 Ticket service 游泳池 Swimming pool 西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge / 医务室 Clinic Room 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - -

9、 - - - - - 第 2 页，共 20 页 - - - - - - - - - 桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon 多功能厅/ 会议室 Powerlong Multi-Function Hall / Meeting room 停车场 Parking lot 总经理 General manager / 经理 Manager 大堂副理Assistant manager AM 宾客关系主任Guest relation officer GRO 主管 Director / 领班 Supervisor 楼层服务员Room boy / Room waiter

10、 总台接待Receptionist / 维修人员Repairman 换钱 change money 明信片 postcard 洗衣袋 Laundry bag 小心轻放 Handle with Care / 请勿倒立 Keep Top Side Up 餐厅服务英语口语竞赛试题(A) I Explanation(10) 1,Table service 餐桌服务 .客人坐在餐桌旁 ,有服务员为其提供服务的一种服务形式. 2,Cuisine:菜系 .取自于法语 ,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. Words 15分餐饮部经理 :Food and Bevera

11、ge Manager, 酒精炉 Chafing Dish 特色烹调 Regional Cooking 中国白酒 Spirit 葡萄汽酒 Sparkling Wine Translate the fowling sentences into Chinese or English. (一)汉译英 25分1,您愿意坐在哪儿Where would you like to sit 2,我想要柠檬茶 . 1 would like tea with a slice of lemon,please. 3,我们各付各的Lets go Dutch. 4,请问您对用餐还满意吗Is everything all ri

12、ght with your meal 5,对不起 ,女士,您能告诉我您的房号并出示您的房卡吗Excuse me.madam.May l have your room card (二)英译汉 10分1,Thank you very much.Have a nice evening. 非常感谢 ,祝您有个愉快的夜晚 . 2,Im sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible 对不起 ,先生.我们现在没有

13、空餐桌 ,请您在酒吧稍等一下 ,好吗 一有空桌子我们就马上通知您 . Answer the following question in English.(20 分) 中国的八大菜系是什么名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 20 页 - - - - - - - - - Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine

14、;Hunan cuisine;Anhui Cuisine 2,中餐的烹调方法有哪些烘焙 bake 煮 boil 闷炖 braise 炸 deep fry 煎 fry 炒 fry 烟熏 smoke 清蒸 steam 烩 stew 烘烤 roast V please introduce your Chinese restaurant to your guest.(10 分) 餐厅服务英语口语竞赛试题(B) I Explanation(10) Banquet-宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的仪式. Self-service自助服务 .有客人们自己从食品台上取事物的一种餐厅服务

15、. Translate the follwing Words into English(15分) 中餐厅 Chinese Restaurant 筷子 Chopsticks 芹菜 Celery 鲈鱼 Perch 免税商店 Duty Free Shop Translate he following sentences into Chinese or English. i 汉译英 (25 分) 1,早上好 !我能为您做点什么Good morning! What can l do for you 2,我想来点清淡些的 ,你能推荐什麽吗What would you recommend I prefer

16、something light. 3,我希望没有打扰您 . I hope Im not disturbing you. 4,(餐厅)供应时间是 :早餐 7 点到 9 点. Service hours are from7:00a.m.to9:00a.m.for breakfast. 5,感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention. 西餐厅常用语1. Do you like to go out eating? 想不想出去吃呢 ? 有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭 , 他们只说go to ea

17、t , go out eating 或是 eat out 而不会说go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐 . 所以后来老美问我刚去哪了, 我应该要说I just went out eating, 而不会说I just went to dinner. 小细节多注意 , 你的英文会更棒 . 如果要强调是去吃午餐或晚餐的话, 一般就直接说lunch 或是 dinner. 例如人家问你 , Where did you go? 你就可以答说lunch. 2. There is a Deli over there, do you like it? 那里有一家D

18、eli (餐厅), 你喜不喜欢呢 ? 美国的餐厅可分很多种 , Restaurant 是一般的通称 , 另外常用到的有Deli : 供应三明治 , 沙拉这种现成的 , 不需再经过烹调的餐厅 , 例如 SUBWAY 就可以算是Deli. 另外还有Grill 也随处可见 , 翻译成烤肉餐厅 , 多半是提供牛排 , 汉堡热名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 20 页 - - - - - - - - - 食类的食物 . Deli 这个字是delicatessen 的简

19、写 , 可是现今在美国一般只会听到deli 而很少听到 delicatessen 了! 3. What do you like to drink? 想要喝什么 ? 美国餐厅的习惯 , 吃饭时都会点一大杯饮料, 所以侍者一定会先问你What do you like to drink. 也有人会这么说 , Can I get you something to drink?. 一般餐厅都会提供的有Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water. 值得注意的是 , 在一般的速食店提到drink 都是指 s

20、oft drink 而言. 但是一般人说到 have a drink 时, 他们多半指的是alcoholic, 也就是含酒精的饮料 . 所以如果有人问你 , Come on, have a drink with us. 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦! 4. Are you ready to order or just a minute? 你们准备好了吗 ? 还是要再等一会 ? 通常饮料上桌之后 , 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了 , 他就会过来问你们 , Are you ready to order or just a minu

21、te? 如果是已经准备好要点餐了 , 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说Just a minute. 或是 Wait a few more minutes. 请他等一下 , 他会说OK. Ill be back. (好, 那我等下再来 .) 5. Do you want to separate check? 你们要不要分开付帐 ? 比如说二对夫妻出去吃饭, 大家想各自付自己的 , 则你们可以主动跟侍者说We want to separate check. 有时他们也会主动问你 , Do you want to separate check? 或是Do you w

22、ant separate checks? 这样的话帐单就会有二张. 但 有些餐厅separate check 会多收服务费 , 最好先问清楚. 如果是要一起付, 则简单地说 , together 或是 one check 就可以了 . 6. How do you like your steak cooked? 你的牛排要几分熟 ? 通常点牛排 , 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你 , How do you like it cooked? 回答的方式 , 全熟是 well done, 七分熟 : medium well, 五分熟 : medium, 四分熟 : medium

23、rare, 三分熟 : rare. 老美有时在开玩笑时也用bloody 来代替rare 这个字 , 听来是不是更传神 ? 所以如果各位嗜食生牛肉的话, 下次不妨试试bloody as hell 的点法 . 但请注意一下bloody 这个字在英国英语中有点类似 fxxx 的意思 , 所以除非有把握不然不要拿出来乱用. 记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要well-done 的牛排 , 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释 , 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶 , 硬梆梆的 , medium well 就是额

24、头 , 稍微有点弹性 . medium 是鼻头 , 软软的 . rare 是下巴最柔软的部份 . 我觉得这个分法蛮实用的 , 跟各位分享一下 . 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 20 页 - - - - - - - - - 日 点击数：1484 【字体：小大】 【收藏】前厅：1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、He

25、re is your room key给您房间钥匙。4、Please pay at the cashiers desk over there请去那边帐台付款。5、Are these your baggage? 这些是您的行李吗？May I take them for you? 我来帮您拿好吗？客房部6、Housekeeping May I come in? 客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door请把要洗的东西放在浴室门后的洗衣袋中。8、I hope

26、Im not disturbing you我希望没有打扰您。9、One moment ，madam Ill bring them to you right away 等一会儿，夫人。我马上送来。10、Ill send for an electrician（ doctor ）我给您请电工（大夫） 。餐饮部：11、Sit down， please Here is the menu 请坐，给您菜单，先生。May I take your order， sir? 您要点菜吗？12、What would you like to have， coffee or tea? 您要喝咖啡还是茶？13、Would

27、you like to have any wine with you dinner? 您用餐时要喝点酒吗？14、Service hours are ：（餐厅）供应时间是：7：00amto 9：00amfor breakfast早餐 7 点到 9 点。11：30amto1： 30pmfor lunch午餐 11点半到 1 点半。6：30pmto 8：30pmfor dinner名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 6 页，共 20 页 - - - - - - - - - 晚餐

28、 6 点半到 8 点半。15、Here is the bill Please sign it 这是您的帐单，请签字。酒店销售的不仅仅是客房， 还有饮食， 更重要的是服务。 所以熟练掌握一些常用的销售英语口语，对于提升酒店的水平有很大的帮助！1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount. 我

29、们给您九折优惠。4、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。5、We accept your terms. 我们接受您的条件。6、May I introduce myself? 让我介绍我自己。7、May I present you a litter souvenir? 请接受我们的一点小纪念品。8、Lets drink to our friendship! 为我们的友谊干杯！9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！名师

30、资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 7 页，共 20 页 - - - - - - - - - 10、Cheers!(Bottoms!) 干杯！11、How do you like Chinese food? 您喜欢中国菜吗？12、What do you think of our service? 您对我们的服务有什么意见？eceiving Guests at the Airport 机场接待客人常用英语口语对话Guest ( G ): Excuse me, are you t

31、he Fortune Hotel airport rep. ? Airport Representative( AR ): Yes, Mr. ? G: Im Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, Im here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?

32、 G: Yes. Its my very first. Im looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. Im sure I will. AR: Is this all your baggage? G: Yes, its all here. AR: We have a car over there to take you to our hotel. G: Thats fine. AR: Let me help you

33、with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 酒店英语欢迎问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人） 。2、How do you do? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 8 页，共 20 页 -

34、- - - - - - - - 您好！ （初次见面）Glad to meet you. 很高兴见到您。3、How are you? 您好吗？Fine, thanks. And you? 很好，谢谢。您好吗？4、Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。 （客人刚入店时）I hope you are

35、enjoying your stay with us. 希望您在我们宾馆过得愉快。 （客人在饭店逗留期间）I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。 （客人离店时）7、Have a good time! 祝您过得愉快！8、*hotel, front desk. Can I help you? * 饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - -

36、- - - - - 第 9 页，共 20 页 - - - - - - - - - 对不起，我拨错号了。10、May I speak to your general manager? 能和你们总经理说话吗？Speaking. 我就是。11、Sorry, he is not in at the moment. 对不起，他现在不在。Would you like to leave a message? 您要留口信吗？12、Pardon. 对不起，请再说一遍，好吗？I beg your pardon. 对不起，请再说一遍，好吗？酒店简单英语口语当客人向你说明什么的时候， 得体的回答也很重要。 下面是一些

37、酒店服务中常用的回答用语。1一般性的回答I see, sir. 我明白了，先生。Certainly, sir.好的，先生。2请对方再等一会儿Just a moment, please. 请稍等。Thank you for waiting. 您久等了，先生。名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 10 页，共 20 页 - - - - - - - - - I am very sorry to have kept you waiting. 很抱歉让您久等了。Could you w

38、ait a little longer, please? 请您稍候好吗？3要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说No.，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。4道歉如果是自己的错就说 I am sorry.如果是公司的错，就说：We are sorry. I am very sorry for the delay. 很抱歉延误了时间。I am very sorry for the inconvenience. 很抱

39、歉造成您的不便。I would like to apologize for the mistake. 为这个错误我深致歉意。5客人对自己说 Thank you.时回答You are welcome. 不客气。Thank you, sir. 谢谢您，先生。Thank you very much. 非常感谢您。6交给客人某些东西时，可以说Here you are. 您要的东西在这里。Here is your room key. 这是您的房间钥匙。Here it is. 这是您的东西。Useful Expressions 1、Would you like to check out? 2、Sorry

40、to have kept you waiting, This is your bill please. 3、Can I have your name and room number please? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 11 页，共 20 页 - - - - - - - - - 4、What kind of credit cards have you god? 5、As a hotel policy, We accept the following crie

41、d cards. 6、Do you need receipt or bill? 7、Just a moment please. I ll write out receipt for you. 8、Ill send a bellmen up to get your luggage. 9、How would you like to pay in cash or by credit card? 10、This is your bill, please check it and sign here. 11、Here is your change and receipt. 12、May I have a

42、 print of your card, please? 13、Did you take anything from the mini-bar this morning? 14、Have you used any hotel services since breakfast? 15、Todays exchange rate is 8.19 yuan RMB for one us doller. 16、What kind of currency do you want to change. 17、How much would you like to change. 18、The rates of

43、 exchange are on the board there. 19、The rate of your room, will be paid by your host. 20、 Very sorry, As hotel policy , If you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rat

44、e. Conversation A Cashier: Good morning. sir. May I help you? Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bill now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services sin

45、ce breakfast? G: Yes, but I paid cash for is also I haven t used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Please check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign h

46、ere, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye. B Cashier: Good morning. May I help you? Guest: Im Mr peters in room 806. Im checking out today. But my flight doesn t leave at until 4:30 p.m and I don t want to wait around at the airport all day. Could I keep the

47、room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - -

48、 - - - - - 第 12 页，共 20 页 - - - - - - - - - p.m? C: Certainly, sir. If you speak to the bellman, he ll take care of it. G: Thank you. C: Its my pleasure. 宾馆洗衣服务英语口语对话114Excuse me. Have you any laundry? 对不起，请问有没有要洗的衣服？115The laundry man is here to collect it. 洗衣房服务员来这儿收要洗的衣服了。116If you have any, pleas

49、e just leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗，请放在浴室门后的洗衣袋里。117Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。118What if there i

50、s any laundry damage? 如果你们洗衣时损坏了衣服怎么办？119In such a case, the hotel should certainly pay for it. 如果是这样，饭店当然应该赔偿。120Could you send someone up for my laundry, please? 请问，你们能派人来收要洗的衣服吗？121A valet will be up in a few minutes. 洗熨工马上就到。122Will the color run in the wash? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - -