管理学原理题库[2].docx

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1、Chapter 1 Introduction to Management and OrganizationsTrue/False QuestionsThe four contemporary functions of management are planning, organizing, leading, and controlling.True (easy)Effectiveness refers to the relationship between inputs and outputs.False (moderate)Efficiency is often referred to as

2、 doing things right.True (moderate)When managers meet organizational goals, they are efficient and effective.False (difficult)According to Mintzbergs management roles, the informational role involves receiving, collecting, and disseminating information.True (moderate)Technical skills become less imp

3、ortant as a manager moves into higher levels of management.True (moderate)The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing.False (moderate)Multiple Choice_ are organizational me

4、mbers who integrate and coordinate the work of others.a.Managers (easy)b.Team leadersc.Subordinatesd.Operativese.AgentsTypically, in organizations it is the _ who are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.a.tea

5、m leadersb.middle managersc.first-line managersd.top managers (easy)e.subordinates_ distinguishes a managerial position from a nonmanagerial one.a.Manipulating othersb.Concern for the lawc.Increasing efficiencyd.Coordinating and integrating others work (moderate)e.Defining market shareWhich of the f

6、ollowing is NOT an example of a decisional role according to Mintzberga. spokesperson (moderate)b. entrepreneurc. disturbance handlerd. resource allocatore. negotiatorWhich of the following skills are more important at lower levels of management since these managers are dealing directly with employe

7、es doing the organizations worka. human skillsb. technical skills (easy)c. conceptual skillsd. empirical skillsUnderstanding building codes would be considered a _ skill for a building contractor.a.humanb.technical (easy)c.conceptuald.empiricale.functionalWhich of the following phrases is best assoc

8、iated with managerial conceptual skillsa.decision-making (easy)municating with customersc.motivating subordinatesd.product knowledgee.technical skillsAccording to the text, _ are not influenced by and do not interact with their environment.a. open systemsb. closed systems (easy)c. flextime systemsd.

9、 reverse systemse. forward systemsThe _ view of a managers job implies that decisions and actions taken in one organizational area will impact other areas.a.systems (moderate)b.contingencyc.conceptuald.functionale.environmentalWhich of the following best describes the concept that management is need

10、ed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter what country theyre located ina. the partiality of managementb. the segmentation of managementc. the universality of management (moderate)d. the cultures

11、 of managementScenarios and QuestionsThe Busy Day (Scenario)Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a stor

12、y on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil Johnson, to discuss Phils recent drop in performance (a task he always hates). Next, he is spending a couple of hour

13、s reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the

14、equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager.Together, all of these behaviors performed by Don during his busy day correspond to the management roles discovered in the late 1960s by which of the following management scientistsa.Herzbergb.Skinnerc.M

15、intzberg (easy)d.Fayole.MaslowWhen Don was meeting with Phil to discuss his performance concerns, he was operating in which management rolea.leader (difficult)b.figureheadc.monitord.disturbance handlere.spokesperson114.What role was Don performing when he gave the plant tour to the newspaper reporte

16、ra.monitorb.figureheadc.disseminatord.spokesperson (difficult)e.resource allocator115.When Don was reviewing the new equipment malfunction, what management role was he playing when deciding whether to bring in extra peoplea.monitorb.disseminatorc.resource allocator (moderate)d.disturbance handlere.f

17、igureheadEssay QuestionsIn a short essay, discuss the difference between efficiency and effectiveness and include a specific example to support each concept.Answera. Efficiency refers to getting the most output from the least amount of inputs. Because managers deal with scarce inputsincluding resour

18、ces such as people, money, and equipmentthey are concerned with the efficient use of resources. For instance, at the Beiersdorf Inc. factory in Cincinnati, where employees make body braces and supports, canes, walkers, crutches, and other medical assistance products, efficient manufacturing techniqu

19、es were implemented by doing things such as cutting inventory levels, decreasing the amount of time to manufacture products, and lowering product reject rates. From this perspective, efficiency is often referred to as “doing things rightthat is, not wasting resources. b. Effectiveness is often descr

20、ibed as “doing the right thingsthat is, those work activities that will help the organization reach its goals. For instance, at the Biersdorf factory, goals included open communication between managers and employees, and cutting costs. Through various work programs, these goals were pursued and achi

21、eved. Whereas efficiency is concerned with the means of getting things done, effectiveness is concerned with the ends, or attainment of organizational goals.(moderate)In a short essay, list and explain the four basic functions of management.Answera. Planning involves the process of defining goals, e

22、stablishing strategies for achieving those goals, and developing plans to integrate and coordinate activities.b. Organizing involves the process of determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.c. Le

23、ading when managers motivate subordinates, influence individuals or teams as they work, select the most effective communication channel, or deal in any way with employee behavior issues, they are leading.d. Controlling to ensure that work is going as it should, managers must monitor and evaluate per

24、formance. The process of monitoring, comparing, and correcting is what is meant by the controlling function.(moderate)In a short essay, list and discuss the three essential skills according to Katz that managers need to perform the duties and activities associated with being a manager.Answera. Techn

25、ical skills include knowledge of an proficiency in a certain specialized field, such as engineering, computers, accounting, or manufacturing. These skills are more important at lower levels of management since these managers are dealing directly with employees doing the organizations work.b. Human s

26、kills involve the ability to work well with other people both individually and in a group. Managers with good human skills are able to get the best out of their people. They know how to communicate, motivate, lead, and inspire enthusiasm and trust. These skills are equally important at all levels of

27、 management.c. Conceptual skills these are the skill that managers must have to think and to conceptualize about abstract and complex situations. Using these skills, managers must be able to see the organization as a whole, understand the relationships among various subunits, and visualize how the o

28、rganization fits into its broader environment. These skills are most important at the top management levels.(moderate)Chapter 2 Management Yesterday and TodayTrue/FalseAccording to Adam Smith, division of labor was an important concept.True (easy)In the Industrial Revolution, machine power began sub

29、stituting for human power.True (easy) “Principles of Scientific Management was written by Frederick Taylor.True (moderate)Frank Gilbreths best-known contribution to scientific management concerned selecting the best worker.False (moderate)Frederick Taylor is most associated with the principles of sc

30、ientific management.True (easy)One could say that Fayol was interested in studying macro management issues, whereas Taylor was interested in studying micro management issues.True (moderate)Bureaucracy, as described by Weber, emphasizes rationality and interpersonal relationships.False (moderate)Deci

31、sions on determining a companys optimum inventory levels have been significantly influenced by economic order quantity modeling.True (moderate)Barnard, Follet, Musterberg, and Owen are all theorists are associated with the early organizational behavior approach.True (moderate)Multiple ChoiceAdam Smi

32、ths, The Wealth of Nations, put forth that the primary economic advantage by societies would be gained from which of the following conceptsa.management planning and controlb.on-the-job trainingc.union representationd.fair employment legislatione.division of labor (difficult)Which of the following is

33、 not one of the four management approaches that grew out of the first half of this centurya.scientific managementb.general administrativec.organizational behaviord.systems approach (easy)e.quantitativeAccording to the text, probably the best-known example of Taylors scientific management was the _ e

34、xperiment.a. horse shoeb. pig iron (moderate)c. blue collard. fish tankWhich of the following is NOT one of Taylors four principles of managementa. Develop a science for each element of an individuals work, which will replace the old rule-of-thumb method.b. Scientifically select and then train, teac

35、h, and develop the worker.c. Heartily cooperate with the workers so as to ensure that all work is done in accordance with the principles developed.d. Provide managers will less work than other employees so the managers can plan accordingly. (difficult)General administrative theory focuses ona.the en

36、tire organization. (easy)b.managers and administrators.c.the measurement of organizational design relationships.d.primarily the accounting function.e.administrative issues affecting non-managerial employees.The fourteen principles of management are associated with whoma.Weberb.Druckerc.Taylord.Gilbr

37、ethe.Fayol (moderate)Which of the following approaches to management has also been labeled operations research or management sciencea. The qualitative approachb. The quantitative approach (easy)c. The experimental approachd. The theoretical approachWhich of the following would not be associated with

38、 the quantitative approach to managementa.information modelsb.critical-path schedulingc.systematic motivation of individuals (moderate)d.linear programminge.statisticsWithout question, the most important contribution to the developing field of organizational behavior came out of the _.a. Taylor Stud

39、ies.b. Porter Studies.c. Parker Studies.d. Hawthorne Studies. (moderate)What scientist is most closely associated with the Hawthorne Studiesa.Adamsb.Mayo (easy)c.Lawlerd.Barnarde.FollettOne outcome of the Hawthorne studies could be described by which of the following statementsa. Social norms are th

40、e key determinants of individual work behavior. (moderate)b. Money is more important than the group on individual productivity.c. Behavior and employee sentiments are inversely related.d. Security is relatively unimportant.e. While groups are an important determinant of worker productivity, the indi

41、vidual him/herself is most important.Scenarios and QuestionsHISTORICAL BACKGROUND OF MANAGEMENTA Look Back (Scenario)Cindy Schultz, tired from working with customers all day, decided to take a fifteen-minute nap to help clear her head before the 4:15 managers meeting. Her company had recently begun

42、a re-engineering process as well as other changes requiring copious management input. As she leaned back in her chair, she wondered if management science had always been this way and how it all began. As she napped, she dreamed that, along with Mr. Peebodi as her guide, she was traveling in the Mana

43、gement Way Back Machine that took her back through management history.106.One of the earliest sites Cindy visited was Adam Smiths home, author of The Wealth of Nations, which suggested that organizations and society would gain froma.time management.b.division of labor. (moderate)c.group work.d.quali

44、ty management.e.time and motion studies.107.Cindy visited a bookstore where there was a book signing occurring. She looked down and saw that the title of the book was Principles of Scientific Management and concluded that the author must bea.Adam Smith.b.Frank Gilbreth.c.Henry Gantt.d.Frederick Tayl

45、or. (easy)e.Henri Fayol.108.Cindy admired the works of Taylor and Gilbreth, two advocates ofa.scientific management. (moderate)b.organizational behavior.c.human resource management.d.motivation.e.leadership.109.Cindy spent some time visiting with _, a researcher she previously knew little about but

46、who also contributed to management science by being among the first to use motion picture films to study hand-and-body motions and by devising a classification scheme known as a therblig.a.Henry Ganttb.Max Weberc.Chester Barnardd.Frank Gilbreth (moderate)e.Mary Parker FolletEssay QuestionsSCIENTIFIC MANAGEMENTIn a short essay, discuss Frederick Taylors work in scientific management. Next, list Taylors four principles of management.AnswerFrederick Taylor did most of his work at the Midvale and Bethlehem Steel Companies