服务员礼貌用语.docx
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1、接待员:Good evening sir, welcome to Chang Qing Hotel, how may I help you?晚上好先生,欢迎来到长青酒店,我怎么能帮到您John: Hi there, I would like to have a stay for two nights please.接待员:Sure, do you have a reservation sir?当然,请问您有预定吗?John: Sorry, but no I dont, is that a problem?接待员:Thafs fine, if I may have you sign this w
2、alk-in registration for me.没关系,可以请您在这个登记表上签名吗?John: OkJohn: Here you go, the form is all filled out.接待员:All right sir, let me just confirm, you would like to have a two night stayin a presidential suite, is that right?好的,让我核实一下,您想定一个总统套房,两天,对吗?John: Thafs correct.接待员:All right, heres your receipt an
3、d heres your total, how would you like to pay for it?好的,这里是您的发票还有总额,您想怎样付费?John: Visa please接待员:Ok, thafs fine.好的接待员:May I get you to sign the touch screen pad to authorize the swipe of your card?我可以让你签触摸屏垫刷您的信用卡授权吗?John: Sure no problem.接待员:Heres your card, your room key and all your documents, your valet will take all your luggage to your room. Have a good stay at our hotel.给您的信用卡、房间钥匙和单据,服务员会把您的行李带到房间去的。祝您入住 开心!John: Thank you for your hospitality, you have a great evening too
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