高中英语投诉信写作.docx

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1、投诉信是对产品或是服务表示不满的信件。常见的表达责备、抱怨或要求赔偿之类的写作形式都是投诉信。此类写作的内容要明确、具体，事实要确凿、清楚，但要防止使用过激或让对方难堪的措辞。写作时要开门见山地写出对什么不满和为什么不满。最后如有必要可提出解决问题的方法。投诉信结构投诉信一般可分为三个局部：开头段；主体段；结尾段。开头段：提出投诉内容。说明与写信人的相关性，点出写作意图。Im writing to you to complain about .Pm writing to express my dissatisfaction with .Im afraidthat 1 have to infor

2、m you that .Im completely disappointed to find .主体段：说明投诉原因和具体情况，作到有理有据。然后提出问题的解决方法。There are some problem with . that I wish to bring attention. In the first place, . . . In the secon dplace,.To reverse this situation, it is advisable / desirable / recommended / suggested that .To improve the situat

3、ion, it is advisable to take the fol lowing measures. For one thing, . . . . Foranother,.结尾段：表达希望快速解决问题的强烈愿望。对有关人员的努力表示感谢。希望尽快得到满意的答复。sincerely hope that it will review its management system .look forward to a day when we coulddo hope that the problems will be solved as soon as possible.hope my sugg

4、estions will be taken into consideration to improvethe situation.We believe that you will take this matter seriously from now on andmake every effort to prevent itsrecurrence.It is high time thatI f i t i s not properly settled, I would like to demand a refund, or Iwoul d complain to the ConsumersAs

5、sociation.投诉信语言投诉信的写作必须注意，语言的运用要符合习惯，既要显得语气委婉礼貌，也要准确地表达自己的不满和要求。常用词汇complain, make a complain, appreciate, intolerable, dissatisfaction, terrible,convenience,be to blame,be not pleased with, take the following measures, be careless about, be in charge of, for one thing, for another,put yourself in m

6、y shoes, make a such serious mistake投诉信一你是李华，双11你从网上购买的一套书虫系列读物(Bookworm Series )昨天才到货，且包装破损，数量缺乏。请就此 向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案1. 词数不少于80词2. 可适当增加细节，使行文连贯3. 开头结尾已给出，不计入总词可能用到的生词：投诉complaintn.【优秀总分值范文】To whom it may concern,I am one of your customers. I ordered a set of Bookworm Series

7、 on your website on Double 11, but I didnt receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.I am sorry to have received such poor service,

8、and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, Id like to be informed of the process of your dealing with my complaint.Looking forward to your reply.Sincerely,Li Hua投诉信二假定你是高三学生李华。双十一”当天，你在网上

9、买了一双鞋，打算送给妈妈作为生日礼物。但是今天早晨你才收到货,并且发现鞋子存在些问题。请你就此给客服写一封邮件进行投诉。要点如下：1、介绍购物情况；2、反映存在的问题；3、提出解决方案。注意：1.词数100左右；2 .可以适当增加细节，以使行文连贯。3 .双HDouble ElevenDear Sir/Madam,Iamoneofyourcustomers.Yours,Li Hua【优秀总分值范文】Dear sir/madam,I am one of your customers. Fm writing to express my dissatisfaction regarding my re

10、cent purchase experience.On “Double Eleven”, I bought a pair of shoes for my mothers birthday on your website, but I didnt receive them until this morning. However, much to my disappointment, what I found in the box was a pair of black shoes instead of the brown ones I ordered. Whatzs worse, there a

11、re some scratches on the shoes.Im so sorry to have received such poor service. I request that you either return my money or deliver a pair of brown shoes to me. And I would like to be keep informed how you deal with my complaint.Please reply to me at your earliest convenience.Yours ,Li Hua高三学生李华，双十一

12、，当天，在网上买了一双鞋，打算送给妈妈作为生日礼物。但是今天早晨才收到货，并且发现鞋子存 在些问题。请就此给客服写一封邮件进行投诉。文章主要分三局部：1、先说明写信目的和介绍购物情况；2、反映商品存在的问题；3、提出解决方案。时态会涉及到现在时和过去时，人称以第一人称来写。写作时要注意要点全面，观点明确，态度诚恳。还要注意高级词汇和句型的运用，如不定式to express my dissatisfaction 表目的，主语从句what I found in the box ,定语从句I ordered。宾语从句 that you either return my money or deliver a pair of brown shoes to me.不口 how you deal with mycomplaint.词语 regarding, to my disappointment, keep informed, deal with 等。