星级酒店服务指南(1).doc

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1、星级酒店效劳指南欢送阁下光临！尊敬的宾客：怡心假日酒店热诚欢送阁下的光临！特奉上此效劳指南，详列本酒店各项设施，以供参阅。我们殷切期望我们的效劳和设施令阁下感到满意。谨祝阁下在本酒店逗留愉快，并期望您的再次光临！怡心假日酒店Welcome you here!Distinguished guests: Yixin holiday hotels warm welcome you here!This offer special services and guidance set out in detail the variousfacilities of the hotel for referenc

2、e. We very much hope that ourservices and facilities to make you satisfied.I wish you a pleasant stay in this hotel and look forward to your comingagain!Yixin holiday hotels hotel宾客须知防火措施敬请各尊贵的宾客留意以下各项防火守那么：1、 请勿在床上吸烟。2、 请勿将衣物置于灯罩上。3、 请勿将燃烧的烟蒂倒在垃圾桶内。4、 请勿让小童玩弄火种，以免导致火警。5、 客房内除电须刨、手机充电器、风筒、手提电脑等，请勿使用

3、其它大功率电器，如不需使用时请将插头拔出。6、 本酒店供给之电源为220伏特，错误使用电压将容易引起电源中断或火警。7、 请于睡前或外出前将电视关掉。8、 请详细阅读有关走火示意图，该图表贴于房门后。9、 假设有任何可疑的燃烧气味或有烟冒出，请立即拔打“222、333、888通知效劳总台。本酒店恳请各位宾客衷诚合作，务使怡心假日酒店成为一间平安、舒适的酒店。敬请注意：为保障各宾客平安，任何人仕如在酒店范围内引燃任何属于酒店或私人物品，继而触发酒店火警者，将要按价值赔偿酒店之损失。Information guests Fire prevention measures Please pay att

4、ention to all the distinguished guests the following fire safety regulations: 1, Do not smoke in bed. 2, Do not place clothing on the shade. 3, Do not burning cigarette butt fell to the dustbin. 4 Do not allow children playing with fire, so as not to cause a fire. 5, in addition to the rooms an elec

5、tric shaver, cell phone charger, hairdryer, laptop computers, and so on, do not use other high-power appliances, such as the need to use when you pull the plug. 6, the hotels power supply to 220 volts, the use of the wrong voltage will cause a fire or power failure. 7, at bedtime or before going to

6、turn off the TV. 8, please read in detail about the fire diagram, the chart affixed to the door post. 9, if any suspicious burning smell or smoke cigarettes, immediately dial 222,333,888 to inform the General Service Desk. Hotel guests urge Members of this co-operation to ensure that the Yixin holid

7、ay hotel into a safe, comfortable hotel. Please note: In order to guarantee the safety of guests that any such hotel in the scope of any fire or personal effects belonging to the hotel, the hotel and then trigger a fire, according to the value of compensation for the loss of the hotel.紧急火警指示为提高各宾客平安

8、警觉，本酒店提供以下建议准备工作1、 留意酒店内所有平安设施。2、 确定阁下房间附近之走火通道、警钟、灭火器材的位置。3、 任何时刻都应知道房间锁匙放置在何处。行动1、 如阁下发现火警发生，应即时通知效劳总台，内线“222、333、888。2、 如阁下房间外的走廊发生火警，应先触摸金属门锁以检查火警情况，假设门锁烫手，切勿开启房门。3、 如阁下离开房间，应带同您的房间锁匙走到就近之走火通道，尽量低身行走，并远离浓烟。4、 一般走火通道都是接通梯级的，当走往通道时，切记要关门，然后使用楼梯离开酒店，假假设当时环境不允许，应立即判断跑往天台或退回房间。求生1、 假设阁下回到房间应立即关掉空调、其余

9、电器等。尽量弄湿床单、毛巾等，然后填塞门缝及喷烟孔道，在清楚知道房外空气清新后才翻开窗门。2、 通知酒店前台接待处，您的房间号码及您仍然在房间内，假设房内有浓烟，便尽量靠低，用湿布盖着口鼻，如房门及通道发热，建议使用房内如开水壶等可盛水用具，到洗手间处盛冷水泼在门上面。The fire emergency instructions In order to enhance the security alert guests, the hotel offers the following recommendations Preparations 1, pay attention to the sa

10、fety of all hotel facilities. 2, to determine your room in the vicinity of the fire escapes, alarms, fire-fighting equipment. 3, at any time should know where to place the room key. Action 1, as found in case of fire you should immediately notify the service units inside, 222,333,888. 2, with your r

11、oom corridor outside the fire broke out, should touch the metal door to check the fire, if a hot door, do not open the door. 3, if you leave the room, you should bring along a room key walked near the fire escape, as far as possible who are running low and away from the smoke. 4, the general means o

12、f escape are connected to the steps, when to take the channel, remember to close down, and then use the stairs to leave the hotel, if the environment does not allow, the judge should immediately run to the roof or returned to the room. Survival 1, if you return to the room immediately turn off air c

13、onditioners, electrical appliances, such as the rest. As far as possible wet sheets, towels, etc., and then door and the smoke filling holes, well aware of the fresh air outside the room after the windows open. 2, to inform the hotel front reception desk, your room number and you are still in the ro

14、om, the room if there is smoke, then as far as possible by the low nose and mouth covered with a wet cloth, such as door access and fever, such as the proposed use of the room Kettle of water appliances such as, to the toilet Department poured cold water on the door Sheng above.“222、333、888酒店 号码：*Re

15、lated business services Office is located at the lobby front desk, to provide you with fax, computer access, photocopying, typing and international direct-dial long-distance telephone. More information, please contact the hotel reception insider 222,333,888 hotel fax number :退房时间退房时间为中午十二时正，如有需要延迟到下

16、午六时前退房，酒店那么加收半日房租，假设在下午六时后退房那么作为全日计算，有关延迟退房事宜，请拨打内线：“888与接待处联系。Check-out time Check-out time is 12 oclock now, and if necessary postponed until 6:00 p.m. before the check-out, the hotel will charge rent for half a day, if after 18 oclock check-out is calculated as the whole day, the late check-out,

17、please call ext : 888 and the reception office.保险箱效劳保管箱的每个箱子有两把钥匙，一把由收银员负责保管，另一把由客人亲自保管，只有这两把钥匙同时使用，才能翻开和锁上保险箱。前台收银处免费为阁下提供贵重物品保管效劳，详情查询 ：“222、333、888。Safe service Safe-deposit boxes in each box there are two keys, one by the cashier responsible for the custody of another person into custody by the

18、guests, only the keys used to open and lock the safe. Cashier Department provided free of charge for your valuables safe deposit services, the details of inquiries, please call: 222,333,888.防止干扰效劳当阁下需要清静时，可将门后的“请勿打搅牌挂于房门门把上，并通知接待员不要将 接入房内。To prevent interference with service When you need quiet when

19、 the door after the Do Not Disturb card hanging on the door to door, and to inform the receptionist not to telephone access to the room.客房锁匙为保障阁下财物的平安，在离开房间时，请阁下将客房匙卡交大堂接待处。退房时，将匙卡退还大堂收银。如阁下不慎遗失匙卡，请到大堂接待处重新办理领取手续，并补交50元匙卡工本费。Room keys In order to protect the safety of your property, leaving the room

20、, your room key card to the General Assembly hall reception. Check-out, the key will be returned to the lobby card cash register. If you accidentally lost key card, go to the reception hall to receive re-registration procedures and pay 50 yuan fee for card key.客房预定阁下如需订房或延长居留时间，欢送联络接待处，内线“888。Reserv

21、ation For reservations or extend your stay, please contact the reception area inside the 888.迷您吧客房部配备有饮品及相关小食，房内放置酒水单价格表,敬请参阅。如需加配请致电内线“888前台接待处。Let your fans Rooms are equipped with the Department of beverages and snacks, drinks, single room to place price list, please refer to. For more informatio

22、n, please call ext increase with the 888 front desk reception.失物认领请与大堂接待处联系，内线：“888。Lost & Found Please contact the reception hall, inside: 888.其它效劳阁下如需要增加毛毯、枕头、衣架、浴室用品等，请联络前台接待处，内线：“222、333、888。Other services If you need to increase the blankets, pillows, clothes hanger, bathroom supplies, etc., pl

23、ease contact the front reception area, inside: 222,333,888.保安系统本酒店备有二十四小时巡查效劳。客房门上有防盗眼，假设有任何可疑情况，请立即与大堂接待处联络。另外酒店提醒，睡觉前请挂上防盗扣。Security System This hotel is available round-the-clock service inspections. Rooms have anti-theft door eyes, if any suspicious cases immediately and contact the reception ha

24、ll. In addition to remind the hotel, please go to bed before hanging anti-theft deduction.紧急事项效劳遇紧急情况请立即联络大堂接待处，内线“222、333、888。A matter of urgency services The event of an emergency, please immediately contact the lobby reception area, insider 222,333,888。国际直拨长途 听到拨号后请拨国家代码、地区代码及当地 号码。IDD After hear

25、ing a dial-up please call the country code, area code and local phone number.网络效劳酒店建有电信光纤连接，客房内接入网络端口，为阁下提供优质的免费网络效劳。Network Services Hotel has a fiber-optic telecommunications connectivity, in-room Internet access port for you to provide quality network services free of charge.街线 市区 请在 号码前加“9。Stree

26、t-line phone Urban telephone calls in the phone number before the 9.客房内线如需拨打酒店内部其它客房 ,请直拨客房房号即可。Rooms inside For more information contact the hotel within other rooms telephone, please dial room to room number.叫醒效劳请拨内线“888通知前台接待即可。Wake-up calls Please call inside the 888 notification can Reception.留

27、言阁下如需留言效劳，请致电前台接待处留言。Message For your voice mail service, please call the front desk reception message. Sir, Bath at 9 oclock every morning. In the bath room, everything has already been prepared, such as toilet soaps, towels, bathing towels, bathrobes, slippers, toilet paper, shampoo, combs, brushes, shavers, an ashtray and bathing caps.