18不符合、纠正与预防措施管理程序.docx

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1、XXXX-EMS-General-Procedures圣戈班穆松桥徐州基地环境管理体系程序文件Nonconformity, Corrective Actions and Preventive Actions ManagementProcedure不符合、纠正与预防措施管理程序SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAG

2、E012008-02-019 of 11SITE EHS6.6 Standardized management6.6标准化管理For corrective measures and preventive measures regarded to be effective after examination and confirmation, various responsibility对于经验证为有效的纠正措施、预防措施，各责任部门应通过修department should standardize them through revision, consummation改、完善相关文件、作业指导

3、书related document, and work instruction book and so on, to avoid similar等予以标准化，防止类似问题的question repetition. The involved document adjustment should be done重复发生。涉及文件调整按文according to Document Control Proceduren (SGXZ-EMS-GP06).件控制程序(SGXZ-EMS-GP06)实施。6.7 Information management6.7信息管理Site EHS department

4、should organize various factories/units to conduct基地EHS部在每年的管理评审statistical analysis to nonconformity corrective and preventive measures of前1个月，组织各工厂/单位对this operating year one month before management appraisal every year.本工作年度内发生的不符合纠 正、预防的情况进行统计分析， 整理成相关报告，作为管理评审 输入内容。7. REFERENCE DOCUMENTS7.相关程序和

5、文件Procedures:程序：InformationCommunicationManagementProcedure”信息交流管理程序(SGXZ-EMS-GP05)(SGXZ-EMS-GP05)Document Control Procedure文件控制程序(SGXZ-EMS-GP06)(SGXZ-EMS-GP06)Environment Records Management Procedure ” (SGXZ-EMS-GP19)环境记录管理程序(SGXZ-EMS-GP19)Environmental Management System ExaminationProcedure1环境管理体系

6、审核程序(SGXZ-EMS-GP20)(SGXZ-EMS-GP20)文件:无。8.附件DocumentationNull8. ANNEXESSGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-0110 of 11SITE EHSAppendix A Nonconformity, Corrective Me

7、asures and Preventive 附件 A不符合纠正预防措施表Measures Management Procedure (ERXZ-EHS-1801)(ERXZ-EHS-1801)0目录1 .文件控制2 .目的和范围3 .术语和定义4 .职责5 .流程6 .要求7 .相关文件8 .附件SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUR

8、EREVDATEPAGE012008-02-011 of 11SITE EHS0 INDEX1. Document Control2. Objectives & Scope3. Terms and Definitions4. Responsibilities5. Flow Chart6. Requirements7. Reference Documents8. AnnexesSGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSA

9、ND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-012 of 11SITE EHS1.文件控制1. DOCUMENT CONTROL1.1 Documentation and filing1.1文件归档This document shall be managed by site EHS department.本文件由基地EHS部负责管理.1 Modification service1.2更改服务The site EHS department is responsible for revision of this doc

10、ument.本文件的更改由基地EHS部负责提供变更服务。VERSION 1VERSION 2VERSION 3VERSION 4VERSION 5Prepared by编写Reviewed by审核Approved by批准1.3Approval list1.3外匕准歹U表1.4发放1 Distribution1.4.1 Softcopies软拷贝The signed electronic documents saved in site EHS department is the 在基地 EHS 部保存的带有电子only original soft copy, to be used by au

11、thorized personnel.签名的电子文档为基地内唯一的原版软拷贝，以供授权范围内的人员使用。1.4.2Hardcopies硬拷贝The signed hard copy saved in site EHS department is the only original基地EHS部保存的基地内带有hard copy签名的硬拷贝为唯一的原版硬拷Other hard copies are regarded as non-controlled documents. The贝。user is responsible to preserve the newest edition.When do

12、cuments are updated, the site EHS department administrative其他硬拷贝为非受控文件。由使personnel is responsible to update hard copy of the site EHS用者负责保存最新版本。department, and is responsible to inform managers of various当文件更新时，基地EHS部管理SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONC

13、ONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-013 of 11SITE EHSfactories/departments update there own hard copy at the same time.factories/departments update there own hard copy at the same time.人员负责基地EHS部硬拷贝的 更新，同时通知各工厂/部门的经理更新本部门硬拷贝。2目的和范围2.1旦的消除由监测、测量

14、所发现的不符 合状态，采取纠正措施以防止相 同不符合的再次发生，并且通过 预防措施的实施，消除潜在的不2 OBJECTIVE & SCOPE2.10bjectveThis is made to eliminate nonconformity found by monitoring and measuring, takes corrective measures to prevent the same nonconformity occurrence, and through implementation of preventive measures, eliminate latent nonc

15、onformity causes, to realize sites environmental policy goal and target.符合原因，以实现基地的环境方2.2Scope2.2Scope针和目标、指标。2.2范围This procedure is applicable to environmental system activity process 本程序适用于穆松桥徐州基地环 nonconformity corrective measures and preventive measures 境体系活动过程中的不符合事项 management of Saint-Gobain

16、PAM China Xuzhou site.的纠正措施与预防措施的管理。3 .TERMS AND DEFINITIONS3.术语和定义3.1 Nonconformity: nonconformity to some stipulation requirements. 3.1 不符合：没有萌足某个规定 的要求的状况。3.2 Corrective measures: Measures adopted in order to eliminate 3.2 纠正措施：为消除已发现的不 discovered nonconformity or other unexpected situation.符合或其他

17、不期望情况的原因所采取的措施。3.3 Preventive measures: Measures adopted in order to eliminate latent 3.3 预防措施：为了消除潜在不 nonconformity or other latent unexpected situation.符合或其它潜在不期望情况的原因所采取的措施4 . RESPONSIBILITIES4.职责4.1 Site EHS department is responsible to track and supervise the system 4.1 基地 EHS 部负责对体系运行 function

18、 effect.效果进行跟踪监督。SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-014 of 11SITE EHSEach responsibility factory/department is responsible for formulation 4.2 各责任工厂/部门负责制定和 and i

19、mplementation of correction, corrective measures and preventive 实施本部门的纠正、纠正措施和 measures of its department.预防措施。4.2 Each supervision department is responsible for appraisal and effect 4.3 各监督部门负责对纠正措施、 confirmation of corrective measures and preventive measures.预防措施的评价和效果验证。4.3 All staff has the righ

20、t and duty to stop, and report nonconformity 4.4 全体员工有权利和义务对环 behavior happens during the environmental system function process, 境体系运彳亍过程中的不符合彳亍为 进行制止，并上报。5 .FLOW CHART5.流程图不符合报告 Nonconformity reportSGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIV

21、E ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-015 of 11SITE EHS6 .要求6. REQUIREMENTSSGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-016 of 11SITE EHS6

22、.1 Nonconformity information sources6.1不符合信息的来源Nonconformity information sources include不符合信息的主要来源包括A, communication between the inside and outside (including complaints A、内、夕卜信息交流(包括来自相and suit coming from interested parties and so on);关方的抱怨、投诉等）;B, monitoring and measurement(achievements supervisi

23、on and survey); B、监测与测量(绩效监视与测C, system internal verification, exterior verification;量）;D, management appraisal;C、体系内部审核、外部审核;E, other nonconformity to the stipulation item.D、管理评审;E、其他不符合规定事项。6.2 Nonconformity discovery6.2不符合的发现6.2.1 Nonconformity in daily monitoring and measurement日常监测和测量中的不符A, var

24、ious factories/departments should organize daily monitoring basedon established monitoring and measurement plan. When nonconformity isA、各工厂/部门根据编制的监测discovered, it should be proposed immediately to the person in charge,和测量方案组织日常监控，当发and orders him to revise immediately.现不符合时，应当即向责任人提B, when meeting

25、nonconformity with serious consequence, bad nature or出，责令其立即整改。which cannot be completed immediately, it should be reported promptly toB、遇有后果严重、性质恶劣或难the related person in charge, and issue Nonconformity Corrective and以立即完成整改的，应及时向相Preventive Measures Table (ERXZ-EHS-1801) (Appendix A) and order关负责人

26、汇报，并开具不符合them to revise in due time.纠正预防措施表(ERXZ-EHS-1801)(附录 A)。并要求其限期整改。6.2.2 Nonconformity in examination审核中的不符合A, To nonconformity in exterior examination, should be executed by theA、对外部审核中出现的不符合,nonconformity reports issued examination group, and follow up as the按照审核小组开具的不符合报告procedure.执行，并按程序进

27、行跟踪。B, To nonconformity in internal examination and managementB、对内部审核及管理评审中出现examination, execute as the internal audit procedure.的不符合，按照内审程序规定执行。SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDURERE

28、VDATEPAGE012008-02-017 of 11SITE EHS6.2.3, Nonconformity in exchange between the interior and the exterior内、外部信息交流中的不符A, To nonconformity in interior exchange, various factories/departmentshould notify related departments for implementation and revisionA、对内信息交流出现的不符合,according to “Environmental Info

29、rmation Management各工厂/部门按照环境信息管Procedure(SGXZ-EMS-GP05). Issue Nonconformity, Corrective理程序(SGXZ-EMS-GP05)传Measures and Preventive Measures Management Procedure到达相关部门落实和整改。视事(ERXZ-EHS-1801) (Appendix A) regarding serious degree of the matter.情严重程度开具不符合纠正预B, To nonconformity in exterior exchange invo

30、lved with various防措施表(ERXZ-EHS-1801)factories/units, information accepting department should transmit promptly(附录A)oto site EHS department according to Environmental InformationB、各工厂/单位涉及外部信息的Management ProcedureH(SGXZ-EMS-GP05), and site EHS department不符合，信息接受部门应及时按should issue Nonconformity, Corre

31、ctive Measures and Preventive照环境信息管理程序Measures Management Procedure (ERXZ-EHS-1801) (Appendix A). If(SGXZEMSGP05)传到达基地the exterior needs answer, revision department will report the results toEHS部，基地EHS部应开具不site EHS department, and site EHS department will organize to notify the符合纠正预防措施表interested pa

32、rties to handle the information.(ERXZEHS1801)(附录 A)。涉及外部需要答复的，由整改部门将整改结果报基地EHS部，由基地EHS部组织向相关方通报处理信息。6.3 Measure evaluation6.3措施评价6.3.1 Corrective measures and preventive measure drafting纠正措施、预防措施的拟定The involved nonconformity responsibility factory/department should issue各涉及不符合的责任工厂/部门Nonconformity C

33、orrective and Preventive MeasuresTable”应根据开具的不符合纠正预防(ERXZ-EHS-1801) (Appendix A) to carry on correction andconduct措施表(ERXZ-EHS-1801)(附causes analysis and corrective measure/preventive measuresdrafting.录A)进行纠正，并进行原因分析Nonconformity Corrective and Preventive MeasuresTable”和纠正措施/预防措施的拟定。并填写不符合纠正预防措施表(ER

34、XZ-EHS-1801) (Appendix A) should be filled in.(ERXZEHS1801)(附录 A)SGPAMCN EHSENVIRONMENTAL SYSTEMGENERAL PROCEDUREREF: SGXZ-EMS-GP18XUZHOU SITENONCONFORMITY, CORRECTIVE ACTIONSAND PREVENTIVE ACTIONSMANAGEMENT PROCEDUREREVDATEPAGE012008-02-018 of 11SITE EHS6.3.2 Measure risk assessment措施风险评价Person in

35、charge of various factories/departments should carry on risk各工厂/部门负责人根据整改责assessment, according drafted measures of responsibility department,任部门的拟定措施进行风险评and sign proposals to hand over to responsibility department to carry out.价，并签署意见交责任部门落实。The measures should consider:对措施应考虑:A, whether it can re

36、ally eliminate occurrence once more?A、能否确实起到消除再次发生?B, whether involved resources have been fully considered?B、所涉及的资源是否考虑充分?C, whether related work and document needs modifying? Whether it isC、是否需要改动相关作业、文reasonable?件？是否合理?D, others.D、其他。6.4 Measure implementation6.4措施实施Responsibility department shou

37、ld organize implementation according to责任部门按评审后的措施组织落examined measures, and record the measure implementation results in实，并将措施实施后的情况记录related column of Nonconformity Corrective and Preventive Measures于不符合纠正预防措施表Implementation Table (ERXZ-EHS-1801) (Appendix A), and submit to(ERXZ-EHS1801)(附录 A)相关con

38、trol department.栏目后，提交管理部门。6.5 Effect confirmation6.5效果验证Management functional department should consider the following when管理职能部门对该整改情况进行conduct confirmation, about the revision situation:验证时，应考虑:A, the measure is effective;A、措施是有效的;B, The involved personnel has adapted to situation after measure change;B、所涉及的人员已适应措施引起C, Related document and record has been revised to reflect changes and变化后的情况;so on;C、有关文件和记录已进行修改已D, others.反映发生的变化等;D、其他。