9月1389国开电大本科《管理英语4》期末考试试题及答案.docx

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1、9月1389国开电大本科管理英语4期末考试试题及答案2020年9月1389国开电大本科管理英语4期末考试试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.This project is too big for me to finish on time. _ A.Please dome a favor. B.You may not ask for help. C.Ill give you a hand. 答案C 2.Id like a wake-up call at7：00a.m.，please! OK，_ A.you will

2、 certainly make it. B.Ill make sure you get one. C.just do what you like. 答案B 3.Terribly sorry to interrupt， but may I use your dictionary? Yes，_ A.of course. B.it doesnt matter. C.no hurry. 答案A 4.I think I have made a serious mistake. _ A.I dont think so.You really made an error. B.I dont think so.

3、Its really terrible. C.I dont think so.Its not your fault. 答案C 5._ Id like to have this film developed. A.Whats it? B.May I help you? C.What do you want? 答案B 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。6.She is very adaptive and soon adapted_to the campus life. A.with B.to

4、C.as 答案B 7.All_glitters(闪闪发光) is not gold. A.that B.which C.what 答案A 8.This is the man_last night. A.whom I saw him B.who I saw him C.whom I saw 答案C 9.Wendy suggests that we_tomorrow. A.should go B.shall go C.will go 答案A 10.By the end of the year， the sales plan for the next year_. A.will be made B.

5、will have been made C.have been made 答案B 11.In high school， I am equally comfortable_as a member of a team and independently. A.to work B.working C.work 答案B 12.On hearing the news of_the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed 答案A 13.Who shoul

6、d be responsible for the accident? The boss， not the workers.They just carried out the order_. A.as are told B.as told C.as they told 答案B 14.My leather shoes cost me_the last pairs I bought. A.three times as B.three time as C.three times as much as 答案C 15.Without human resources， no organization can

7、_the ground， let alone do business and make profits. A.get off B.get up C.get on 答案A 16.Hes left now， but productivity hasnt_that much. A.carried on B.caught up C.picked up 答案C 17.They_all their computing work， i.e.they arrange for some outside company to do the work. A.outsource B.outside C.outsell

8、 答案A 18.The leader_at creating opportunities to provide rewards， recognition and thanks to his or her staff. A.exceeds B.excellent C.excels 答案C 19.You cant_to sit back一even though it might be tempting. A.afford B.stand C.beat 答案A 20.At a rough_， we will take another four weeks to finish this plan. A

9、.value B.estimate C.account 答案B 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 The meaning of“communication”goes a lot deeper than people often think.Communication is about conceiving， sending， receiving， and interpreting messages as well as confirming reception of these

10、 messages.A failure at any point in this chain can result in ineffective communication. Ineffective communication can be disastrous.There is a famous story of a British Army Commander who sent the message“Send reinforcements， were going to advance.”back to his Command Center， through along chain of

11、subordinates.When the message finally reached the Command Center， it had“mutated”to become“Send three and four-pence，were going to a dance.”The reinforcements never arrived. You can demonstrate this same principle， albeit on a less dramatic scale， by trying to play Chinese Whispers with more than 20

12、 people.It is highly unlikely the same message you started with will be the one you end with. In a business， there are three main types of communication failure.Each has its own indicative signs. The first type is known as allocative failure.This occurs when a firm is not gathering enough intelligen

13、ce about its market or(most often) ， the information is not reaching the right points.The firm will not be allocating resources in step with the shifts in demand.If demand is rising but the firm is suffering from allocative communication failure， then stocks will fall and there will be understaffing

14、. If the inverse happens， there will be a surplus of stocks and over staffing. The second type is executive failure，where communication to trigger specific events/actions is either late， lacking or in error.The symptoms of this area general loss of direction in the company or departments， a loss of

15、co-ordination and an increase in complaints from customers as things happen late or not at all. The final type is human failure.This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication.This leads to al

16、ienated staff， an increase in staff turnover， an increase in absenteeism and general frustration among staff.Creativity， especially that which takes place across departmental boundaries， is likely to suffer hugely as team synergy slips. 21.Confirming reception of the sent messages means A.the messag

17、es are sent to right receivers B.the messages are correctly understood C.the messages are correctly understood by right receivers 答案C 22.In the famous British Army Commander story， which step probably did NOT go wrong in the communication chain? A.Conceiving. B.Sending. C.Receiving. 答案A 23.What is C

18、hinese whispers? A.Who whispers in Chinese. B.A game to pass message around in a whisper. C.Chinese people who dont normally talk very loudly. 答案B 24.Allocative failure does NOT happen when A.the right information goes to the right place B.a company gathers false information C.the correct informatio

19、n is not received by the right department or person 答案A 25.According to the passage， which of the following cases does NOT belong to human failure? A.Decreasing creativity across departments. B.Inadequate communication between departments. C.Increasing customer complaints. 答案C 26-30题：请依据短文内容推断给出的语句是

20、否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 In competitive markets， leaders are under increased pressure to maintain a positive work culture.A positive work culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts impr

21、oved client outcomes； improved client outcomes contribute to service excellence. Positive work cultures are built overtime and need constant attention.Such cultures are dependent on leadership vision and values. An effective leader sets the tone for the team， encourages a positive workplace culture

22、an disable to bring about cultural change. Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influence the way people work in the workplace.It is“the way we do things around here”. Some cultural aspects are understood by all and are obvious such a

23、s turning up for wok on time， while others maybe“unwritten rules”that are not so obvious for example how personal issues are resolved with work colleagues. Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace.There are also f

24、actors out of their control， such as slumps in global prices or a change in demand and supply.The company can， however，control how they respond to these factors. Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work forand have a

25、competitive edge.Not only are these companies more able to attract and retain people， they tend to be more stable as they proactively deal with issues and adapt to change. Teams work best when they are clear about what is expected of them.They are more able to deal with difficult issues if they feel

26、 the values of the organization are supportive of them. For a workplace culture to be positive， the direction and actions of the business must be consistent with the core values of the people in the workplace.The people must trust each other and be able to openly express and exchange ideas. Working

27、through these steps will help with developing a positive business culture. 26.A positive work culture will give workers more satisfaction. 答案T 27.Positive cultures have a lot to do with leadership vision and values. 答案T 28.The direction and actions for the business must differ from the core values o

28、f the employees in order for a workplace culture to be positive. 答案F 29.In competitive markets， leaders are under more and more pressure to keep a positive work culture. 答案T 30.Positive work culture can be built in a short period of time. 答案F 四、写作（共 20 分） 31.依据要求写作文。了解会议日程的主要内容，依据所给信息制定会议日程支配。The st

29、ructure of a meeting agenda： (1) Title of the meeting (2) Time of the meeting (3) Place of the meeting (4) People who will attend the meeting (5) Events in time sequence 09：00 09：40 10：05 10：20 12：00 Sofitel JinJiang Oriental Hotel Arrival， registration， picking up meeting kits Exhibitor Day One The

30、 First Participants Meeting of Expo(exposition) ，2010，Shanghai，China Report on the organizational structure and preparatory progress of Expo Tea break(15m.) (2F Entrance) Wednesday， Oct.20，2008 Watching Expo image video/film(10m.) Work lunch(buffet) Meeting Agenda The First Participants Meeting of E

31、xpo(exposition) ， 2010， Shanghai， China Wednesday， Oct.20， 2008 Day One Sofitel Jin Jiang Oriental Hotel Exhibitor 09：00 Arrival， registration， picking up meeting kits 09：40 Watching Expo image video/film(10m) 10：05 Tea break(15m) (2F Entrance) 10：20 Report on the organizational structure and preparatory progress of Expo 12：00 Work lunch(buffet)