民航实用英语之值机柜台(5页).doc

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1、-民航实用英语之值机柜台-第 5 页民航实用英语之在值机柜台UNIT THREE AT THE CHECK-IN COUNTER第三单元 在值机柜台DIALOGUE 11 AT THE CHECK-IN COUNTER (1)S: hello, Sir. Please show me your ticket and passport.P: Certainly. Here you are.S: Have you got any baggage to check in?P: Yes, just one suitcase.S: Would you please put your baggage on

2、 the belt.P: OK.S: What kind of seat do you prefer?P: A window seat is better. This is the first time for me to come to China, you know? And that is my special trip to China to watch the Olympic football matches. During flight, I can look at the mountains, rivers, seas, lakes, oceans, and especially

3、 the Great Wall from the aircraft. That will be a wonderful memory for me.S: Oh, I see. Here are your boarding pass and baggage check. Your seat is t a window seat in the non-smoking section.P: Thats great. I hate sitting in the smoking area. Thank you very much.S: Its my pleasure. Bye!对话11-在值机柜台（I）

4、职员：您好！请出示护照和机票。旅客：当然可以。职员：您有行李托运吗？旅客：有一个衣箱需要托运。职员：请您把行李放在传送带上。旅客：好的。职员：您喜欢什么样的座位？旅客：最好是靠窗的座位。你知道这是我第一次到中国来，我是专程到中国来看奥运会足球比赛的。所以，我想在飞行途中，再观看一下沿途的江、河、湖、海、大洋特别是长城。对我来说，那将是一个美好的记忆。职员：好，我明白了。给您登机牌和行李牌。您的座位是在无烟区靠近窗口的座位。旅客：真是太好了。我不喜欢坐在吸烟区。谢谢你！职员：这是我应该做的。再见！DIALOGUE 12 AT THE CHECK-IN COUNTER (2)S: Good mor

5、ning! What can I do for you?P: Yes, I would like to check in for Dalian by CA953.S: Would you please show me your ticket and ID card please?P: I have an electronic ticket.S: Ok, please show me your ID card please. Here we are, I have got it. Yes, you have a reservation for Dalian by CA953, so do you

6、 have any check-in baggage?P: No, thank you.S: Window seat or aisle seat?P: An aisle seat, please.S: OK, your seat is 11c. Your flight will board through Gate No.23th, please have a rest in that waiting hall. And pay attention to the announcements, please.P: I will. Thank you.S: Have a nice trip.对话1

7、2-在值机柜台（II）职员：您好!旅客：我想办理国航953航班去大连的手续。职员：请您出示机票和身份证。旅客：我买的是电子客票。职员：那么请您出示您的身份证，我找到您订的国航953航班前往大连的纪录了，请问您有托运行李吗？旅客：没有。职员：您喜欢靠窗口还是靠过道座位？旅客：靠过道座位。职员：您的座位是11c，您得航班将在23号登机口登机，请您在23号登机口休息候机，并请您注意听广播。旅客：我会的。谢谢！职员：希望您有一个愉快的旅途。DIALOGUE 13 AT THE CHECK-IN COUNTER (3)S：Good morning, please show me your passpor

8、t and plane ticket.P: Here you are.S: Thank you. Do you have any special needs or seating requests?P: I would like a seat next to the aisle if possible.S: I will arrange it for you. Do you have any baggage to check-in?P: Yes. I have two pieces to check-in.S: Please put them on the scale. Is there an

9、ything fragile inside?P: No.S: Shall I checked your bags to your final destination?P: Yes.S: Here is your boarding card and baggage tag. Please proceed to the security area. Have a nice flight.P: Thanks.对话13-在值机柜台（III）职员：早上好，请您出示您的护照和机票。旅客：给您。职员：谢谢，请问您有什么特殊要求或者是对座位有什么要求吗？旅客：可以的话我想坐在靠近过道的位子上。职员：我会给您安

10、排好的，请问您有托运的行李吗？旅客：我有2件行李要托运。职员：请您把托运行李放在传送带上，行李里有易碎物品吗？旅客：没有。职员：请问您的行李时直接托运的目的地。旅客：是的。职员：这是您的登机牌和行李牌，请您往里走去安检处，祝您旅途愉快。旅客：谢谢！DIALOGUE 14 AT THE CHECK-IN COUNTER (4)P: Excuse me, miss. I would like to check in for Flight CA1345.S: Ok, show me you ticket and ID card please.P: I have booked an electroni

11、c ticket on that flight.S: Then, just give me your ID card please.P: Here you are. I thank you can find my information on your flight by using my ID number.S: Yes. Oh, Ive got it. But I think I cant check in for you now, because your reservation status said your ticket is being suspended.P: How come

12、！What should I do now?S: Calm down, please. And I thank you can contact the original booking office, maybe they can help you.P: Ok, I will. See you later.S: See you.对话14-在值机柜台（IV）旅客：你好，我想办理国航1345航班的登机牌。职员：请出示您的机票和身份证。旅客：我订的是电子客票。职员：那么请您出示一下您的身份证。旅客：给你。我想你可以用身份证号码查到我的信息。职员：是的。我找到您得订座信息了，我想我现在还不能帮您办理乘

13、机手续，因为您的订座纪录状态显示的是被挂起状态。旅客：这怎么可能啊！那我该怎么办呀？职员：您先别着急。我想您可以联系原购票地点，没准儿他们能帮您。旅客：好的。以会儿见。职员：再见。DIALOGUE 15 AT THE CHECK-IN COUNTER (5)S: Hello, may I help you?P: Hello, I would like to check in my luggage to London, please.S: Ok, have you gone through all the formalities of customs。P: Yes, I have. What i

14、s the free baggage allowance for each passenger traveling on an international flight?S: According to the regulations, on international flights, the free baggage allowance for each passenger is: first class, 40kg; business class, 30kg, economy class, 20kg. No free baggage allowance is granted to infa

15、nts paying 10% of the adult-fee.P: Thats my baggage. Four pieces altogether.S: Please put your baggage on the scale one by one, please. Well, theyre 50kg altogether, you bought a first class seat, so you have 10kg overweight.P: How much do I have to pay for the excess baggage?S: I cant calculate for

16、 you here. I am afraid you have to pay it at the Cashier over there. I will keep your boarding pass here, you can get it with the overweight receipt, see you later then.P: Ok, see you.对话15-在值机柜台（v）职员：您好！旅客：我想把我的行李托运到伦敦。职员：您得行李办过海关了吗？旅客：是的。请问国际航班每位旅客的免费交运行李额是多少？职员：根据规定，国际航班每位旅客的免费交运行李额为：头等舱旅客可以免费托运40

17、公斤，公务舱旅客可以免费托运30公斤，经济舱旅客可以免费托运20公斤。而按成人票价的10%付费的婴儿则没有免费行李额。旅客：这是我的行李，总共4件。职员：请您把托运的行李一件一件的放到传送带上。您的行李总重是50公斤，您买的是头等舱，您的行李超重10公斤。旅客：我应该交多少钱？职员：我现在不能给您计算。您得去那边的收款台去交款。您的登机牌在我这里，请您凭缴费凭证领取。那么咱们待会儿见。旅客：好的，再见。DIALOGUE 16 AT THE CHECK-IN COUNTER (6)S: Mr. li, Im sorry to inform you that due to a change of

18、aircraft on your flight today, well not be able to offer a seat in the first class cabin. Instead we will offer you a economy class seat in the forward section. And we will return to you the difference between the first class and the economy class.P: OK.S: Thank you for your understanding.对话16-在值机柜台（VI）职员：李先生：很抱歉，由于您做乘坐的航班的机型有变更，我们无法为您提供头等舱的座位，只能提供给您经济舱的前排座位，我们将为您退回头等舱和经济舱的票价差额。旅客：好的。职员：谢谢您的合作。