工厂调查问卷格式.pdf

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1、Factory Survey QuestionnaireFactory Survey QuestionnaireI.I.基本信息基本信息 GENERAL INFORMATIONGENERAL INFORMATION公 司 名 称CompanyName地址 Address电话 Phone总经理 GM工厂调查问卷工厂调查问卷日期 Date联系人 Contact传真 Fax顾问/Consultant1.客户类型 Customer Type加工 Processing化工 Mechanical组装 Assembling消费品 Consumable电子 Electronics其他 Others汽车零部件

2、Auto Parts医 药 Medical2.产品 Product_雇员人数 Number ofEmployees_3.制造类型 Manufacturing TypeRepetitive离散型 Discrete重复型4.销售额 Sales Revenue_II.II. 技术信息技术信息 Basic InformationBasic Information1.2.是否有局域网？Do they have a LAN?是 Yes否 No是哪种类型的局域网？What is the type of LAN?(列类型供选择)_3.是否有数据库，是哪种类型？What database do they use

3、 if any? (列类型供选择)_4.是否有电脑，数量多少？How many PCs are they using now if any? _5.是怎样的平台？What kinds of platform? (列类型供选择)_6.是否正在使用管理信息系统, 使用情况如何?Are they using a MIS now?How about it?_7.是否有财务系统，是什么系统？What financial system are they usingnow if any?_8.有多少工作地点？How many physical sites do they have? _9.是否通过 ISO9

4、000 认证？Have they passed the certification ofISO9000?是 Yes否 No10.工厂生产中存在着怎样的困难？What issues in your factory harrassyou most?(过于开放)_计划计划 PlanPlan1.您的部门中使用电脑吗？如果是的话， 有多少台电脑， 什么型号的? Do youuse computers in your department? If so, how many and what kind?_2.您的工厂中发放正式的生产工作单吗？您是如何操作的？Do you releaseformal prod

5、uction work orders to the factory? How do you do that?_3. 您是否考虑过库存情况？Have you ever consider the inventory?是Yes否 No4. 组装的提前期是如何决定的？Whats the lead time for assembly?_5. 你计划制定周期为多久 How long is your planning horizon?Weekly季度 Quarterly每月 Monthly每周每天 Daily6. 你凭什么制定计划？Whatsyouplanningsource?7._如何决定制造/采购的时机

6、和数量？ （你怎么制定计划） How do you decidewhen to make/purchase and how much?(How do you make plan)_8. 是否有工厂日历？Do you have factory calendar?是 YesNo9.你所面临的最大问题是什么？你期望利用电脑改进哪些工作？Whatsyour biggest problem? What do you expect the computers to improveyouroperation?否_采购采购 PurchasingPurchasing1. 部门职员人数 Total staff i

7、n your Dept. _of buyer_采购物料数量 Number of purchased items_零件 Purchased parts _原料 Raw materials_在购买过程中您使用电脑吗？多少台，什么型号？Do you usecomputers in purchasing? How many and what kind?_您的采购流程是怎样的？Whats your purchasing procedure?_您是否正在使用采购订单进行采购？Do you use formalpurchase orders?是 Yes否 No采购采购员人数 Number采购材料时间 tim

8、es for purchased items 最长 longest _最短 Shortest_原因 Mean _Frequencyoforderingeach采 购 零 件 的 频 率part_您是如何知道订购的时间的？ How you know when to place anorder?_您是如何知道订购的数量的？ How do you decide how much toorder? _您是如何判断供货商的价格是否合理的？您有没有固定的供货商？Howdo you decide on a fair price with vendors? Do you have approvedvendor

9、s?_您购买物料时是否会参考它们过去的价格？Do you purchaseitems according to the history price records?_您是否专门为每个供货商和物料订立价格乘子？Do you haveprice matrix for each vendor and item ?No是 Yes否您是否会查看供货商以往的表现？Do you assess historicalvendor performance?是 Yes否 No您在采购时是否会先查询该物料的库存状况？Can you enquirythe detail of the items inventory si

10、tuation when you do purchasing?_您在采购中遇到的最大的问题是什么？What are your biggestproblems in purchasing？_库存控制库存控制 Inventory Control Inventory Control员工总数 Total staff:_仓库数量及种类Numberandkindsofstockrooms_仓 库 是 如 何 安 排 的 ？Howarethestockroomsorganized?_您所保留的库存记录是怎样的？What kind of inventoryrecords do you keep?_您是否统计实

11、际盘存？多久统计一次？Do you do physicalinventory? How often? _您是否进行循环盘点。Do you do cycle count?NoYes物料发放的审批步骤是怎样的？How are material issuesauthorized?_您是否正在使用工作订单和领料单？ Do you have formal workorders and pick lists?YesNoYes您是否有安全库存？Do you have safety inventory?No您生成和使用何种库存报表？多久制作一次？What kinds ofinventory reports d

12、o you use and produce for others?Howoftenaretheyproduced?_是否所有的物料项目都有唯一的零件号码？ Do all items haveunique part numbers?YesNo您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？Whats your biggest problems. What do youhopethecomputerscanimproveyouroperation?_产品与车间产品与车间 Production & Shop FloorProduction & Shop Floor员工总数 Total st

13、aff_主要设备Mainequipment _工作中心数量，它们是如何组织的，它们位于何处？Number ofworkcenter,how they are organized, and where are they located?_什么是最主要的瓶颈Whatarethemainbottlenecks?_您是否正在使用生产订单，领料单和工序进行管理。Do you use formalmanufacturing orders, picklists, and routings?YesNoYes您是否使用发料单？Do you have and use a dispatch list?No您如何重定

14、工作时间表？您若何做 CRP 及安排生产？How do yourescheduledthework?HowdoyoudoCRPandarrangeproduction?_生产经理和领班使用何种报告来完成他们的工作？What kinds ofreports do production managers and foremen use to do their jobs?_生产经理和领班向他们的老板提供何种信息？What kind of informationdoproductionmanagersandforemenprovidetotheirboss?_工程工程 EngineeringEngin

15、eering员工总数 Total staff_物料清单 BOM工序 Routing成本信息 Costing information是否实施工程更改操作？简要描述该过程。Is a formal engineeringchangeprocedureimplemented?Brieflydescribetheprocess. _销售销售，市场市场 Sales, MarketingSales, Marketing员工总数 Total staff_在外销售人员Outside salespeople_订单输入人员Orderentrypeople _市场Marketing _有效客户数量Numberofac

16、tivecustomers_您是否会制作销售预测？如果是您会怎么做？ Do you develop a salesforecastandifsohowisitdone? _预测限度是什么？Whatstheforecasthorizon? _在您的部门里是否使用计算机？有多少， 什么种类？您如何使用它们？Doyou use computers in your department? How many and what kind? Howdo you use them?_您输入订单时，是否会查看产品的可用性？如何做？When you enterorders,doyouchecktheavailab

17、ilityofproduct?How?_您是否给客户发送订单确认？Do you always send an order confirmationto the customer?是 Yes否 No如果客户向您讯问他的订单状况，您需要做些什么来提供信息给客户，这个过程需要多久？If a customer called you to ask about the statusof his order, what would you need to do to provide the informationtohimandhowlongwouldittake?_您是否做信贷检查？Do you have

18、 credit check?是 Yes您是否使用价格乘子？Do you have price matrix?是 YesNo您使用何种报表？您希望有何种报表 What kind of reports do you use?What do you wish youhad?_您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作Whatsyour biggest problems. What do you hope the computers can improveyour operation?_否 No否财务财务 AccountingAccounting员工总数 Total staff_在您的部

19、门里是否使用计算机？有多少台，什么型号？ Do you usecomputers in your department ? How many and what kind?_您是否需要处理多币制的事务？Do you have a need to handle multi-currency transactions?Yes否 No是是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？Are all accounting transactions manually entered, or are somebroughtoverfromothersystems?_每月完成总帐需要花费多长

20、时间？ How long does it take for you toclose a month in G/L?_您是否使用标准、实际或平均成本系统？Do you use standard, actual,or average cost system?_库存价值是多少？占年销售额的百分之几？What s your inventoryvalue?Howmuchisthisasapercentofannualsales?_您每月需要打印多少发票？每张发票有多少行物料？How many invoicesper month do you print and how many line items p

21、er invoice?_货运和发票之间是否有自动的链接？Is there an automated linkbetween shipping and invoicing?是 Yes否 No应收帐和总帐之间是否有自动的链接？Is there an automated linkbetween A/R and G/L.是 Yes否 No您每月需要付多少款？您用什么方式付款？采购和应付帐之间是否有自动链接？应付帐和总帐之间是否有自动链接？How many payments do youmake each month? What methods do you use for payment? Is there anautomated link between purchasing and A/P? Is there an automatedlink between AP and GL?_您的部门生成何种报表？What reports does your department produce?_您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？Whats your biggest problems. What do you hope the computers canimproveyouroperation?_