酒店总机日常英语口语(4页).doc

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1、-酒店总机日常英语口语-第 4 页快捷服务中心日常英语1.请您重复一次好吗？May I beg your pardon?2.请拼出客人的名字好吗？How to spell the guests name please?3.对不起，我们在酒店系统里找不到客人的名字。I am sorry. We didnt find the guest name in our hotel system.5.介意我把电话转接到前台让他们为您查一下，好吗？Would you mind connecting the line to reception to check it?6.我再帮您查一下，请稍等。I will d

2、ouble check it for you. Just a moment please.7.很抱歉，让您久等了。I am sorry to have kept you waiting.8.请您讲慢一点（大声点），好吗？Could you speak more slowly(loudly)?9.为您转接。I will connect/transfer it for you.10.您好，先生。这里是总机，您有一个外线电话，方便我帮您接进来吗？How are you, sir? This is Express Service. You have an outside line. The guest

3、 name is XXX. May I put it through？11.我可以帮您转到礼宾部/康体部/前台，我的同事可以帮您。I will put you through to the concierge/work out/reception. They can help you. 12.对不起，先生，我们不可以透露客人的房号。I am sorry, sir, we are not allowed to disclose our guests room number.13.还有什么可以帮您？感谢致电。祝您一天愉快。Anything else I can do for you? Thanks

4、 for calling. Have a nice day.14.需要我帮您转接吗？May I transfer the call for you?15.能告诉我您不想被打扰的时间是哪个时间段？Could you tell me what period you dont want to be disturbed.16.我明天要8点叫醒服务。-好的XX先生，请问您需要五分钟后的二次叫醒么？XX先生，您的房间号码是XX，您预订了明早8点钟的叫醒服务。我们明天会准时叫醒您的，晚安。I want a wake up call/morning call at 8am.-No problem Mr.XX,

5、 do you need second reminding call after 5 minutes. Yes, your room number is XX. You booked 8 oclock wake up call tomorrow morning. We will call you on time. Good night.17.早上好，先生，您的8点钟叫醒时间到了。Good morning, Mr.XX, this is your wake up call at 8 oclock. Have a nice day.18.请你立刻派人到我的房间来好吗？-是的，先生，我马上叫服务员过

6、去。Could you send someone to my room right away?-Yes, sir, I will call an attendant to your room right away.19.请先拨9，然后拨您所要打的号码。How can I make an external call? -Please dial 9 first, and then the telephone number.20.请问您想吃点什么呢？ May I take your order?21.王先生，您的房间号码是1118，您点了一杯鲜榨橙汁，一份牛肉汉堡，一份芝士蛋糕。我们会在30分钟之内

7、送到您的房间。 Mr. Wang, your room number is 1118.You ordered on glass of fresh orange juice, one beef burger, one cheese cake, is that right? We will deliver the food to your room in 30 minutes.22.对不起，给您造成了不便。 We are very sorry for the inconvenience.Business Center当客人需要复印时1.请问您需要复印多少张？How many copies do y

8、ou need?2.请问您是印彩色还是黑白？A3还是A4？ May I know you prefer color or white&black? How about the size, A3 or A4?3.请问每样一张吗？/一套吗？1 page of each?/1 set?4.请问您需要放大吗？（缩小/加深/浅一点）Would you like it enlarged?(reduced/dark/light)5.印好了，这是您的原件Here you are, and these are your originals.6.您需要装订么？Do you need binding?客人需要打印时

9、1.打印3元一张。3 yuan per page for print.2.正在预热，请稍等。Its warming up, just a moment please.3.对不起，先生，您的文件完成了，请您校对，看看有无需要修改的地方。Excuse me, sir, I have finished typing your documents, please proof-read it.当客人需要传真时1.请问传真号码是多少？May I have your fax number?2.对不起，传真号码不对，请您检查一下好吗？Im sorry, the fax number is wrong, wou

10、ld you please check it?3.已经传真成功了，这是发送报告。It is finished. This is sending report.当客人需要发快件时1.请问您的快递是国内还是国际？Will you send the domestic or international express?2.这是快件登记表，请您填写收件人姓名、地址、公司名称及电话号码。This is an EMS form, please fill the receivers name, address, telephone number.3.大约5天时间可以到美国，我们的收费是根据快件的重量，请把文件

11、交给我称一下好吗？It will reach the U.S. in 5 days. We charge according to the weight, please let me weight it.4.顺便说一下，药品、液体、粉末、易碎品等不能寄。By the way, medicine, liquids, fragile articles by mail etc, are limited to be sent。5.谢谢，请您在这签名。Thank you, please sign your name here.会议室1.您一共有几位开会？How many people Is this f

12、or / will there be?2.您需要投影仪吗？Do you need a projector?3.可以给我您的电话号码。Could you give me your telephone number, please?4.今天下午2点到4点您可以用会议室。每小时160元。 You could use this meeting room between 2 to 4pm today, the cost is 160 per hour. Is that ok? 5.我们会在开会前准备好一切。Everything will be ready in meeting beginning.订机票

13、/火车票1.我们可以为您订票We can book a ticket for you.2.您要哪一天的票。Which date would you like tickets for?3.您最好来商务中心确认一下。我们需要您的护照信息。Youd better come to business center when you are convenient. Because we need to confirm your passport information.4.请提供您的护照或身份证。 Please show me your passport or ID card.5.机票会在今天下午送来，请问您什么时候方便下来取票付款呢？您付现还是刷卡？ Your ticket will be sent this afternoon. When will you be convenient to get your ticket and pay for it? Cash or credit card?