星级酒店服务指南(中英文版)(28页).doc
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1、-星级酒店服务指南(中英文版)-第 27 页目 录总经理致辞 大堂服务GRAND LOBBY SERVICES 1大堂经理 Assistant Manager 2问讯留言 Information Message 3预订接待 Reservation Reception 4收银结账 Cashier 5外币兑换 Foreign Currency Exchange 6信用卡 Credit Card 7退房时间 Check-out Time 8客房门卡 Room Card 9行李服务 Luggage Service 10大堂保险箱 Lobby Safe box 11商务中心 Business Cente
2、r 12商场 Shopping Center 13残疾人士设施 Handicapped Facilities 14擦鞋服务 Shoe-Shine Service 15花店 Flower Shop 16租车 Car Hire 17着装 Dressing18停车 Parking19行政楼层接待处 Executive Floor Reception 客房服务GUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Service 5 小酒
3、吧 Mini-Bar 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Service 9 叫醒服务 Wake-up Call 10饮用水 Drinking Water 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 16失物招领 Lost And Found 17电视节目 TV Channel 18网上漫游 Internet Service 19空气调节 Air Conditioner 20电源总开关
4、Energy Saver 21电源说明 Power Supply 22无烟楼层 Non-smoking floor 23医疗服务 Clinic Service 24环境保护 Environmental Protection 25紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 日韩餐厅Japanese & Korean Re
5、staurant 7 洗浴自助餐厅 Bath buffet Restaurant 8 会议室 Conference Room 9 送餐服务 Room Service 会馆服务HEALTH& ENTERTAIMENT SERVICE1 洗浴 Bathe 2 游泳馆 Swimming Pool 3 健身房 Gymnasium Center 4 电影厅 Film Hall 5 休息厅 Lounge 6 游乐区 Game Area 7 棋牌室 Chess and Mahjong Room 8 SPA理疗室 安全指南SAFETY DIRECTORY1 遵守措施2 宾客注意事项 Guests Notice
6、s3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国际直拨电话 IDD Calls5 国内、国际直拨须知 IDD&DDD Service Guide6 国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表宝龙国际饭店热忱欢迎阁下光临尊敬的宾客:欢迎您下榻张家口宝龙国际饭店!您的到来,我们饭店全体员工都感到非常荣幸,此服
7、务指南为您详细介绍了饭店的各项服务及设施。若您有什么需要,请直接与饭店各部门联系,我们将竭诚为您效劳。在宝龙国际饭店,您是我们的第一关注,我们将为您提供尽善尽美的服务,让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议,请及时联系我们,或者填写“宾客意见表”,我们会立即改进,因为您的满意就是我们的最终目标。最后,希望您把在这里获得的愉快经历告诉更多的朋友,期待您的再次光临,谢谢!xx国际饭店 总经理Warmly Welcome to Baolong International HotelDear Guest:Welcome to Baolong Internati
8、onal Hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our hotel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will
9、get the excellent service at any time.You are our concern in Baolong International Hotel during your stay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We w
10、ish, during your stay with us, joviality experience wise up to your friends and we hope we will have the pleasure of serving you again. INTERNATIONAL HOTEL General Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager TEL 8188 位于饭店大堂内,24小时为您提供服务。 The Assistant Manager in the lobby will be at your
11、service at any time.2问讯留言 Information Message TEL 8100如您离开饭店而需与来人或来电联系时,请把您的去处及留言告之总服务台。 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3预订接待 Reservation Reception TEL 8100饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will
12、provide you with the service of reservation and registration any time. 4收银结账 Cashier TEL 8105位于大堂总服务台,24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。Its located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay. 5外币兑换 Foreign Currency Exchange TEL 8105位于总服务台收银
13、处,为您提供18小时外币兑换服务。服务时间:06:00- 24:00Its located at the Cashier desk. We will also provide the service of exchanging foreign currency. Service Hours:06:00am-12:00pm6信用卡 Credit Card TEL 8106欢迎您在饭店用以下信用卡:银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。Welcome to use the following cards:Great Wall, the Peony
14、, Long card, the Gold Ear, Visa, Master, American Express, Diners club and JCB etc.7退房时间 Check-out Time TEL 8106饭店退房时间为中午12:00。请留意:超过12:00后加收半天房租,18:00后退房按全天收费计算。若需延迟离店时间,请与总服务台联系。Check-out time is 12:00 at noon. You will have to pay an extra half of daily fee if you check out after 12:00a.m and the
15、 whole fee if you do after 18:00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Card TEL 8100饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意:当超过规定时间,门卡将不能开锁。您要续住,请到总服务台办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card wi
16、ll not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Service TEL 8109我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service of delivery in our hotel and left-luggage service. 10大堂保险箱 Lobby Safe box TEL 8100大堂接待处为阁下提供免费使用的保险箱,较大的贵重物品可存
17、放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.
18、11商务中心 Business Center TEL 8107位于饭店大堂,为您提供全面的秘书服务:中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。服务时间:08:00-22:00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Se
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