2022年2022年酒店常用术语 .pdf

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1、酒店常用术语：中文英文缩写接待处用语：入住CHECK-IN C/I 退房CHECK-OUT C/O 预订BOOKING、RESERVATION BKG 预期抵店ARRIVAL、DUTE IN ARL 提前抵达EARLY ARRIVAL 预期离店DEPARTURE、DUTE OUT DEPT 确认CONFIRMATION CONFIRM 再次确认RE-CONFIRM RE-CFRM 取消CANCELLATION CANCELL 订金DEPOSIT 价格RATE RTE 价钱PRICE 封房BLOCK 续住EXTENSION EXTEN 客 类：顾客、宾客CLIENT、GUEST 散客WALK I

2、N W/I 、FIT 团队GROUP GRP 商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT 长住客LONG STAY GUEST L/S GST 贵宾VERY IMPORTANT PERSON VIP 旅行社TRAVEL AGENT TVL AGT 自用房HOUSE USE H/U 名师资料总结-精品资料欢迎下载-名师精心整理-第 1 页，共 15 页 -公司COMPANY COM 付帐(动)PAY 付帐(名)PAYMENT-信用卡CREDIT CARD 现金CASH-尽快AS SOON AS POSSIBLE ASAP 资料INFOR

3、MATION INFM 电话TELEPHONE TEL 传真FACSIMILE FAX 电传TELEX TLX 电报CABLE CBL 地址ADDRESS ADD 复印(机)COPY(MACHINE)网络INTERNET 电脑COMPUTER 打印机PRINTER 机票FLIGHT TICKET 打字TYPING 充电CHARGE A BATTERY 充电器CHARGER 留言MESSAGE 内播电影IN-HOUSE MOVIE 对方付费电话COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途-IDD 国际长途-DDD 市内电话CITY CALL 名师资料总结-精品资料

4、欢迎下载-名师精心整理-第 2 页，共 15 页 -分机EXTENSION EXTN 服务台COUNTER 唤醒服务WAKE UP CALL 叫早服务MORNING CALL 请勿打扰DO NOT DISTURB DND 天气WEATHER 出租车TAXI 面包车VEHICLE 中巴COACH 报纸NEWSPAPER 信件MAIL 电视TELEVISION TV 背景音乐BACK GROUND MUSIC 小酒吧MINI BAR 冰箱REFRIGERATOR 客房保险箱MINI SAFE/PERSONAL SAFE 吹风筒HAIR DRYER 电热水壶ELECTRIC HEATING KETT

5、LE 中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY 干洗DRY-CLEANING 熨烫VALET SERVICE 失物招领LOST AND FOUND 早餐BREAKFAST B FAST美式早餐AMERICAN BREAKFAST ABF 欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF 名师资料总结-精品资料欢迎下载-名师精心整理-第 3 页，共 15 页 -午餐LUNCH LNH 晚餐DINNER DNR 人民币-RMB 港币-HKD 美元-USD 按摩MASSAGE

6、 蒸汽浴STEAM BATH 邻近房ADJOINING ROOM 付款方式ADVANCE PAYMENT 礼仪AMENITY 住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION 取消CANCELLATION 不收费房COMPLIMENTARY COMP 连通房CONNECTING 续住EXTENSION 加床EXTRA BED 预报FORECAST 客人帐单GUEST FOLIO 管家部报表HOUSEKEEPING REPORT 加入JOIN-IN 超过退房时间LATE CHECK-OUT 记事本LOG BOOK 净价NET RATE

7、坏房OUT OF ORDER O.O.O 包价PACKAGE 长包房PERMANENT ROOM 门市价RACK RATE 名师资料总结-精品资料欢迎下载-名师精心整理-第 4 页，共 15 页 -登记REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类ROOM TYPE 团体住房名单ROOM LIST 同住SHARE WITH 旅行社TRAVEL AGENT 升级UPGRADE 空房VACANT ROOM 贵宾VERY IMPORTANT PERSON V.I.P 市场营销部sales&Marketing Division

8、销售部 Sales Department 公关部 Public Relation Department 预订部 Reservation Department 客务部 Room Division 前厅部 Front Office Department 管家部 Housekeeping Department 餐饮部 Food&Beverage Department 康乐部 Recreation and Entertainment Department 工程部 Engineering Department 保安部 Security Department 行政部 Rear-Service Depart

9、ment 商场部 Shopping Arcade 人力资源开发总监Director of Human Resources 人事部经理Personnel Manager 培训部经理Training Manager 督导部经理Quality Inspector 人事主任 Personnel Officer 培训主任 Training Officer 财务总监 Financial Controller 财务部经理Chief Accountant 成本部经理 Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP

10、 Manager 名师资料总结-精品资料欢迎下载-名师精心整理-第 5 页，共 15 页 -总出纳 Chief Cashier 市场营销总监Director of Sales and Marketing 销售部经理Director of Sales 公关经理 P.R.Manager 宴会销售经理Banquet Sales Manager 销售经理 Sales Manager 宴会销售主任Banquet Sales Officer 销售主任 Sales Officer 高级销售代表Senior Sales Executive 销售代表Sales Executive 公关代表P.R.Represe

11、ntative Executive Office总行政办公室宾客关系主任Guest Relation Officer 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 客户经理 Account Manager 高级客户经理Senior Account Manager 资深美工 Senior Artist 美工 Artist 销售部联络主任Sales Coordinator 资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor

12、 礼宾部经理Chief Concierge 行李员 Bellboy 女礼宾员 Door Girl 礼宾司 Door Man Accounting财务部Sales&Marketing Dept.营销部General Manager总经理Human Resource&Training Dept.人力资源及培训部Deputy General Manager常务副总经理Room Division房务部Food&Beverage Dept.餐饮部Purchasing Dept.采购部Electronic Data Processing Dept.电脑部Security Dept.保安部Engineer

13、Dept.工程部客房总监Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst.Front Office Manager 大堂副理 Assistant Manager 礼宾主管 Chief Concierger 客务主任 Guest Relation Officer 接待主管 Chief Concierge 名师资料总结-精品资料欢迎下载-名师精心整理-第 6 页，共 15 页 -接待员 Receptionist 车队主管 Chief Driver 出租车订车员Taxi Service Clerk 行政管家 Executive

14、 Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管 Floor supervisor 楼层领班 Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监 F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部

15、秘书F&B Secretary 领班 Captain 迎宾员 Hostess 服务员 Waiter,waitress 传菜 Bus Boy,Bus Girl 行政总厨 Executive chef 中厨师长 Sous Chef(Chinese Kitchen)西厨师长 Sous Chef(Western Kitchen)西饼主管Chief Baker 工程总监 Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer 保安部经理Security Manager 保安部副经理Asst.Security Manager 保安部主任Secu

16、rity Manager 保安员 Security Manager 商场部经理Shop Manager 商场营业员 Shop Assistant GM-GENERAL MANAGER 总经理DGM-DUTY GENERAL MANAGER 副总DOR-DIRECTOR OF ROOMS 客务部总监AM-ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN-FINANCE 财务部DOF-DIRECTOR OF FINANCE 财务总监DOM-DIRECTOR OF SALES&MARKETING 销售部总监FO-FRONT OFFICE 前厅部名师资料总结-精品资料欢迎下载

17、-名师精心整理-第 7 页，共 15 页 -FOM-FRONT OFFICE MANAGER 前厅部经理FD-FRONT DESK 前台CONC-CONCIERGE 礼宾部BC-BUSINESS CENTER 商务中心F&B-FOOD&BEVERAGE 餐饮部ENG-ENGINEERING 工程部HK-HOUSEKEEPING 客房部HR-HUMAN RESOURCES 人力资源部市场营销部sales&Marketing Division 销售部 Sales Department 公关部 Public Relation Department 预订部 Reservation Department

18、 客务部 Room Division 前厅部 Front Office Department 管家部 Housekeeping Department 餐饮部 Food&Beverage Department 康乐部 Recreation and Entertainment Department 工程部 Engineering Department 保安部 Security Department 行政部 Rear-Service Department 商场部 Shopping Arcade 人力资源开发总监Director of Human Resources 人事部经理Personnel Ma

19、nager 培训部经理Training Manager 督导部经理Quality Inspector 人事主任 Personnel Officer 培训主任 Training Officer 财务总监Financial Controller 财务部经理Chief Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳 Chief Cashier 市场营销总监Director of Sales and Marketing 销售部经理Director o

20、f Sales 公关经理 P.R.Manager 宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任 Sales Officer 高级销售代表 Senior Sales Executive 名师资料总结-精品资料欢迎下载-名师精心整理-第 8 页，共 15 页 -销售代表 Sales Executive 公关代表 P.R.Representative Executive Office总行政办公室宾客关系主任Guest Relation Officer 公关部经理Public Relatio

21、n Manager 公关部主任Public Relation Supervisor 客户经理 Account Manager 高级客户经理Senior Account Manager 资深美工 Senior Artist 美工 Artist 销售部联络主任Sales Coordinator 资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员 Bellboy 女礼宾员 Door Girl 礼宾司 Door Man Accounting财务部Sal

22、es&Marketing Dept.营销部General Manager总经理Human Resource&Training Dept.人力资源及培训部Deputy General Manager常务副总经理Room Division房务部Food&Beverage Dept.餐饮部Purchasing Dept.采购部Electronic Data Processing Dept.电脑部Security Dept.保安部Engineer Dept.工程部客房总监 Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst.Fro

23、nt Office Manager 大堂副理 Assistant Manager 礼宾主管 Chief Concierger 客务主任Guest Relation Officer 接待主管 Chief Concierge 接待员 Receptionist 车队主管 Chief Driver 出租车订车员Taxi Service Clerk 行政管家Executive Housekeeper 行政副管家Assistant Executive Housekeeper 办公室文员Order Taker 客房高级主任Senior Supervisor 楼层主管 Floor supervisor 楼层领

24、班 Floor Captain 名师资料总结-精品资料欢迎下载-名师精心整理-第 9 页，共 15 页 -客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监 F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班 Captain 迎宾员 Hostess 服务员 Waiter,waitress 传菜 Bus Boy,Bus Girl

25、行政总厨 Executive chef 中厨师长Sous Chef(Chinese Kitchen)西厨师长 Sous Chef(Western Kitchen)西饼主管 Chief Baker 工程总监 Chief Engineer 工程部经理Engineering Manager 值班工程师Duty Engineer 保安部经理Security Manager 保安部副经理Asst.Security Manager 保安部主任Security Manager 保安员 Security Manager 商场部经理Shop Manager 商场营业员 Shop Assistant 市场营销部=

26、Sales&Marketing Department 礼宾司=Chief Concierge 房务部=Room Division 康体部=Recreation Department 娱乐部=Entertainment Department 销售部总监=Director of Sales 高级销售代表=Senior Sales Representative 销售代表=Sales Representative 行政总厨=Executive chief 酒店部门缩写2009 年 12 月 21 日部门职位（中文）职位（英文）房务部经理RxDx Manager 管家部副经理Asstx HSKPx Ma

27、nager 前厅部副经理Asstx Fx Ox Manager 大堂副理 Asstx Manager 房务部秘书RxDx Secretary 洗衣房主任Laundry Supervisor 洗衣房部长Laundry Captain 洗衣工Laundry Man 公共地区范围部长PxAx Captain 公共地区范围清洁员PxA 花工Gardener 商务中心文员Business Center Clerk 房务部接线生Operator Rooms Division Deparement 行李生Bellboy 缩写:R xDx Deptx 接待员Receptionist 门童 Doorman 楼层

28、部长FloorxCaptain 楼层服务员Floor Attendant 名师资料总结-精品资料欢迎下载-名师精心整理-第 10 页，共 15 页 -客房中心文员Chamber Service Center Clerk 财政部总监Financial Controller 财政部经理Financial Manager 总帐管帐General ountant 核数主任Audit Supervisor 夜核员Night Auditor 日审部长Day Audit Captain 总出纳General Cashier 财政部管帐员ountant Financial Department 信用外结员Cr

29、edit Collector 缩写:FCx Deptx 成本主任Cost Supervisor 核数主任Audit Supervisor 收银主任Cash Supervisor 收银部长Cash Captain 收银员Cashier 仓库主任Depot Supervisor 管帐文员ounts Clerk 仓管员Store-Keeper 收货员Consignee 中菜部经理CHxR Manager 营业副理Sales Asstx Manger 中菜部中菜部主任CHxRx Supervisor Chinese Restaurant Department 中菜部部长CHxRx Captain 缩写

30、:CHxRx Deptx 中菜部副部长AsstxCHxRx Captain Secertary 中菜部咨客CHxRx Hostess 中菜部服务员CHxRx Waiter 中菜部烧味部主管Barbecue Supervisor Chinese Restaurant Department 烧味部厨师Barbecue Cook 缩写:CHxRx Deptx 烧味部厨工Barbecue Worker 中菜行政总厨CHxR x Executive HeadChef 中厨部主管CHxKx Supervisor 中厨部副主管AsstxCHxKx Supervisor 中厨部厨师CHxkx Cook 中厨部

31、厨工CHx Kx Worker 海鲜养殖员 Seafood Culturist 点饥部主管Pastry Supervisor 点饥师Pastry Cook 杂工Handyman 西餐总厨WxR x Headchef 西餐部主任WxR x Supervisor 西餐部西餐部部长 WxRx Captain Western Restaurant Department 西餐部副部长AsstxWxRx Captain 缩写:WxRx Deptx 西餐部服务员WxRx Waiter 西厨主厨WxK x Chef 日菜主厨Japanese Chef 西饼主厨Refection CHef 西厨主管WxKx S

32、upervisor 西厨厨师WxKx Cook 西厨厨工WxKx Worker 总办 总经理General Manager Executive Office 副总经理Vice General Manager 缩写:ExOx 总办助理ExOx xAsstx Manaer 人的劳力资源部经理HxRx Manager 培训导师Training Teacher 人的劳力资源部人的劳力资源部主任HxRx Supervisor Human Resources Department 人的劳力资源部文员HxRx Clerk 缩写:HxR Deptx 职厨主任Kitchen Supervisor 职厨厨师Kit

33、chen Cook 职厨厨工Kitchen Worker 护士 nurse 宿舍清洁工 Dormitory PxA 宿管员Dormitory Managing Clerk 酒吧部副经理Asstx Beverage Manager 酒吧部酒吧主任Beverage Supervisor 酒吧部长Beverage Captain Beverage Department 酒吧员 Bartender 缩写:BEx Deptx 工程部经理Engineering Manager 工程部主任Engineering Supervisor 工程部部长Engineering Captain 工程部工程部文员Engi

34、neering Clerk Engineering Department 电工 Electrician 缩写:EGx Deptx 水泥工Cementer 空调工Air-Conditioning Man 焊工Solderer 锅炉工Boiler Man 木工Carpenter 娱乐部经理Entertainment Manager 娱乐部主任Entertainment Supervisor DJ 主管 DJx Supervison 娱乐部部长Entertainment Captain 娱乐部娱乐部咨客Entertainment Hostess Entertainment Department DJ

35、员 DxJx Waiter 缩写:ETx Deptx 娱乐部服务员Entertainment Waiter 娱乐部清洁工Entertainment PxA 娱乐部厨师Entertainment Cook 娱乐部推广经理Entertainment Spread Manager 娱乐部推广副经理Asstx Entertainment Spread Manager 娱乐部接待助理Entertainment Reception Secretary 电脑部电脑部副经理ITx Asstx Manager IT Department 电脑维护员Program vindicator 采购部采购部经理Purch

36、asing Manager Purchasing Department 采购员Purchaser 缩写 PUx Deptx 司机 Driver 采购部文员Purchasing Clerk 桑拿部经理Sauna Manager 桑拿部桑拿部主任Sauna Supervisor Sauna Department 桑拿部咨客Sauna Hostess 缩写:SAx Deptx 桑拿部服务员Sauna Waiter 换衣员Locker Room Attendant 桑拿部清洁工Sauna PxA 沐足部经理FxMx Manager 沐足部沐足部主任FxMxSupervisor Foot Massage

37、 Department 沐足部咨客FxMx Hostess 缩写:FxMx Dept 沐足部服务员FxMx Waiter 沐足部清洁工FxMx PxA 筹谋部筹谋部副经理Plot Asstx Manager Plot Department 美工 Art Design 缩写 PLx Deptx 营销部营销部经理S&M Manager Sales&马克 eting Department 营销部主任S&M Supervisor 缩写 S&M Deptx 营销代表Sales 名师资料总结-精品资料欢迎下载-名师精心整理-第 11 页，共 15 页 -Representative 成长部Developm

38、ent Deptx 成长部经理Development Manager 缩写:DVx Deptx 保镖部保镖副经理Security Asstx Manager Security Department 保镖主任Security Supervisor 缩写:SC x Deptx 消防主任Firehouse 消防员Fireman 保镖员Security Officer 部门及职位名称：中文英文缩写部门：部门DEPARTMENT DEPT 职位POSITION POS 行政办EXECUTIVE OFFICE EO 财务部FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT

39、采购部PURCHASING DEPARTMENT PURCHASING 酒水仓BEVERAGE STORE 食品仓FOOD STORE 日用品仓GENERAL STORE 市场及销售部SALES&MARKETING DEPARTMENT S&M 前厅部FRONT OFFICE DEPARTMENT F.O(F/O)管家部HOUSEKEEPING HSKP 洗衣房LAUNDRY ROOM LR 布草房LINEN ROOM 游泳池SWIMMING POOL 餐饮部FOOD&BEVERAGE DEPARTMENT F&B 中餐厅CHINESE RESTAURANT CHN REST 西餐厅WEST

40、RESTAURANT WEST REST 日本餐厅JAPANESE RESTAURANT 大堂吧LOBBY BAR 名师资料总结-精品资料欢迎下载-名师精心整理-第 12 页，共 15 页 -送餐部ROOM SERVICE RM SVC 宴会中心BANQUET CENTRE 会议厅CONFERENCE HALL 管事部STEWARD 娱乐部ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHT CLUB 桑拿SAUNA 健身中心HEALTH CENTRE 美容美发中心BEAUTY&BARBER CENTRE 保龄球室BOWLING BALL 工程部ENGINEERING D

41、EPARTMENT ENG 保安部SECURITY DEPARTMENT SEC 人力资源部HUMAN&RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT 员工饭堂STAFF CANTEEN 员工宿舍STAFF DORMITORY 医务室CLINIC ROOM 图书馆LIBRARY 前厅各分部：接待处RECEPTION RECP 行政楼层EXECUTIVE FLOOR E/F 询问处INFORMATION INFM 订房部RESERVATION RESV 总机房OPERATOR /TELEPHONE ROOM OPT 礼宾部CONCIERGE CON

42、商务中心BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 名师资料总结-精品资料欢迎下载-名师精心整理-第 13 页，共 15 页 -车队TRANSPORTATION TRA 账务处CASHIER、ACCOUNTING DESK 大堂LOBBY 楼层FLOOR/F 后勤办公室BACK OFFICE 员工通道STAFF ENTRANCE 职位：中文英文缩写总经理GENERAL MANAGER GM 行政助理ASSISTANT EXECUTIVE MANAGER AEM 行政秘书EXECUTIVE SECRETARY-财务总监FINANCIAL CONTROL

43、LER FC 总会计师CHIEF ACCOUNT-成本会计师COST ACCOUNT-采购部经理PURCHASING MANAGER PURCHASING MGR 市场及销售总监DIRECTOR OF SALES&MARKETING DOS 市场及销售副总监ASSISTANT DIRECTOR OF SALES&MARKETING ADOS 市场及销售部经理SALES MANAGER-销售员SALES SALES 前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理ASSISTANT MANAGE

44、R AM 接待员RECEPTIONIST /RECEPTION CLERK-订房员RESERVATION CLERK RESV CLERK 名师资料总结-精品资料欢迎下载-名师精心整理-第 14 页，共 15 页 -行李员BELL BOY/BELL MAN-门童DOORMAN-接线生OPERATOR-司机DRIVER-行政管家EXECUTIVE HOUSEKEEPER EH 副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT 餐饮总监DIRECTOR OF F

45、OOD&BEVERAGE DOFB 行政总厨EXECUTIVE SOUS CHEF 点心总厨DIM SUM CHEF 人力资源部经理HUMAN&RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER-值班工程师DUTY ENGINEER-保安部经理SECURITY MANAGER 保安主管CHIEF SECURITY-经理MANAGER MGR 主任SUPERVISOR SUP 领班CAPTAIN CAP 秘书SECRETARY-文员CLERK-服务员WAITER 行政值班经理EXECUTIVE ON DUTY MANAGER EOD 值班经理DUTY MANAGER DM 名师资料总结-精品资料欢迎下载-名师精心整理-第 15 页，共 15 页 -